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25 Cards in this Set

  • Front
  • Back
Business Processes
The manner in which work is organized, coordinated & focused to produce a valuable product or service
How does information technology enhance business procedures?
-increases efficiency of existing processes
-enables new processes that can transform the business
Systems from a Functional Perspective
1. Sales & Marketing Systems
2. Manufacturing & Production Systems
3. Finance & Accounting Systems
4. Human Resource Systems
Transaction Processing Systems
Transaction Processing Systems
- perform & record daily routine transactions necessary to conduct business
-allow managers to monitor status of operations & relations with external environment
- serve operational levels
- serve predefined, structured goals & decision making
-internal data only
- e.g. sales order entry, payroll
Management Information Systems
Management Information Systems
- serve middle management
- provide reports on firm's current performance, based on data from TPS
- provide answers to routine questions with predefined procedure for answering them
-typically have little analytic capability
- typically summary or exception reports
Decision Support Systems
Decision Support Systems
- serve middle management
- support nonroutine decision making
- often use external info as well from TPS&MIS
- Model driven DSS (voyage-estimating systems)
- Data driven DSS (intrawest's marketing analysis systems)
Executive Support Systems
Executive Support System
- support senior management
- address nonroutine decisions requiring judgement, evaluation & insight
- incorporate data about external events as well as summarized info from internal MIS & DSS
Enterprise Applications
- span functional areas
- execute business processes across firm
- include all levels of management
4 Major Applications of Enterprise Systems
1. Enterprise systems
2. Supply chain mgmt systems
3. Customer relationship mgmt systems
4. Knowledge mgmt systems
Enterprise Systems
Collect data from different functions & store data in single central data repository
- resolve problem in fragmented, redundant data sets & systems
- enable coordination of daily activities, efficient response to customer orders, provide valuable info for improving mgmt decision making
Supply Chain Management Systems
Supply Chain Management Systems
- manage firm's relationships with suppliers
- share info about orders, production, inventory levels, delivery of products & services
- Goal: amount of products to destination with least amount of time & lowest costs
Customer Relationship Management Systems
Customer Relationship Management Systems
- provide info to coordinate all of business processes that deal with customers in sales, marketing and service to optimize revenue, customer satisfaction & customer retention
- integrate firm's customer-related processes & consolidate customer info from multiple communication channels
Knowledge Management Systems
Knowledge Management Systems
- support processes for acquiring, creating, storing, distributing, applying, integrating knowledge
- collect internal knowledge & link to external knowledge
-intranets extended to authorized users outside the company
- expedite flow of info between firm & its suppliers & customers
- allow different firms to collaborate on product design, marketing & production
- e.g. UPS tracking
Collaboration & Communication Systems
- interaction jobs
-methods include:
1. internet based collaboration environments
2. email & IM
3. cell phones & smartphones
4. social networking
5. wikis
6. virtual worlds
use of digital technology & Internet to execute major business processes in the enterprise
- includes e-commerce
The application of Internet & networking technologies to digitally enable government & public sector agencies' relationships with citizens, businesses & other arms of government
Information Systems Department Personnel
-systems analysts
-information systems managers
-chief information officer (CIO)
-end users
-comp sci & MIS majors