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25 Cards in this Set
- Front
- Back
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Business Processes
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The manner in which work is organized, coordinated & focused to produce a valuable product or service
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How does information technology enhance business procedures?
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-increases efficiency of existing processes
-enables new processes that can transform the business |
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Systems from a Functional Perspective
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1. Sales & Marketing Systems
2. Manufacturing & Production Systems 3. Finance & Accounting Systems 4. Human Resource Systems |
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TPS
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Transaction Processing Systems
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Transaction Processing Systems
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- perform & record daily routine transactions necessary to conduct business
-allow managers to monitor status of operations & relations with external environment - serve operational levels - serve predefined, structured goals & decision making -internal data only - e.g. sales order entry, payroll |
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MIS
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Management Information Systems
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Management Information Systems
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- serve middle management
- provide reports on firm's current performance, based on data from TPS - provide answers to routine questions with predefined procedure for answering them -typically have little analytic capability - typically summary or exception reports |
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DSS
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Decision Support Systems
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Decision Support Systems
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- serve middle management
- support nonroutine decision making - often use external info as well from TPS&MIS - Model driven DSS (voyage-estimating systems) - Data driven DSS (intrawest's marketing analysis systems) |
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ESS
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Executive Support Systems
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Executive Support System
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- support senior management
- address nonroutine decisions requiring judgement, evaluation & insight - incorporate data about external events as well as summarized info from internal MIS & DSS |
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Enterprise Applications
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- span functional areas
- execute business processes across firm - include all levels of management |
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4 Major Applications of Enterprise Systems
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1. Enterprise systems
2. Supply chain mgmt systems 3. Customer relationship mgmt systems 4. Knowledge mgmt systems |
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Enterprise Systems
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Collect data from different functions & store data in single central data repository
- resolve problem in fragmented, redundant data sets & systems - enable coordination of daily activities, efficient response to customer orders, provide valuable info for improving mgmt decision making |
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SCMS
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Supply Chain Management Systems
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Supply Chain Management Systems
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- manage firm's relationships with suppliers
- share info about orders, production, inventory levels, delivery of products & services - Goal: amount of products to destination with least amount of time & lowest costs |
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CRMS
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Customer Relationship Management Systems
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Customer Relationship Management Systems
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- provide info to coordinate all of business processes that deal with customers in sales, marketing and service to optimize revenue, customer satisfaction & customer retention
- integrate firm's customer-related processes & consolidate customer info from multiple communication channels |
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KMS
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Knowledge Management Systems
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Knowledge Management Systems
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- support processes for acquiring, creating, storing, distributing, applying, integrating knowledge
- collect internal knowledge & link to external knowledge |
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Extranets
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-intranets extended to authorized users outside the company
- expedite flow of info between firm & its suppliers & customers - allow different firms to collaborate on product design, marketing & production - e.g. UPS tracking |
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Collaboration & Communication Systems
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- interaction jobs
-methods include: 1. internet based collaboration environments 2. email & IM 3. cell phones & smartphones 4. social networking 5. wikis 6. virtual worlds |
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E-Business
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use of digital technology & Internet to execute major business processes in the enterprise
- includes e-commerce |
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E-Government
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The application of Internet & networking technologies to digitally enable government & public sector agencies' relationships with citizens, businesses & other arms of government
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Information Systems Department Personnel
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-programmers
-systems analysts -information systems managers -chief information officer (CIO) -end users -comp sci & MIS majors |
