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41 Cards in this Set

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Economic theory that views the firm as a nexus of contracts among self-interested individuals who must be supervised and managed.
Agency Theory
Descriptions of management based on behavioral scientists' observations of what managers actually do in their jobs.
Behavioral Models
Formal organization with a clear-cut division of labor, abstract rules and procedures, and impartial decision making that uses technical qualifications and professionalism as a basis for promoting employees.
Bureaucracy
Models of decision making where decisions are shaped by the organization's standard operating procedures (SOPs).
Bureaucratic Models of Decision Making
Loosely coupled but interdependent networks of suppliers, distributors, outsourcing firms, transportation service firms, and technology manufacturers
Business Ecosystem
Set of activities and decisions that determine the products and services the firm produces, the industries in which the firm competes, firm competitors, suppliers, and customers, and the firm's long-term goals.
Business Strategy
Senior manager in charge of the information systems function in the firm.
Chief Information Officer (CIO)
Traditional description of management that focused on its formal functions of planning, organizing, coordinating, deciding, and controlling.
Classical Model of Management
Model used to describe the interaction of external influences, specifically threats and opportunities, that affect an organization's strategy and ability to compete.
Competitive Forces Model
Activity at which a firm excels as a world-class leader.
Core Competency
Mintzberg's classification for managerial roles where managers initiate activities, handle disturbances, allocate resources, and negotiate conflicts.
Decisional Roles
System that directly links consumer behavior back to distribution, production, and supply chains.
Efficient Customer Response System
Representatives of departments outside the information systems group for whom applications are developed.
End Users
Competitive strategy for developing new market niches for specialized products or services where a business can compete in the target area better than its competitors.
Focused Differentiation
The nature of participants in an industry and their relative bargaining power. Derives from the competitive forces and establishes the general business environment in an industry and the overall profitability of doing business in that environment.
Industry Structure
Cooperative alliance formed between two or more corporations for the purpose of sharing information to gain strategic advantage.
Information Partnership
The formal organizational unit that is responsible for the information systems function in the organization.
Information Systems Department
Leaders of the various specialists in the information systems department.
Information Systems Managers
Mintzberg's classification for managerial roles where managers act as the nerve centers of their organizations, receiving and disseminating critical information.
Informational Roles
Mintzberg's classification for managerial roles where managers act as figureheads and leaders for the organization.
Interpersonal Roles
Expectations of the activities that managers should perform in an organization.
Managerial Roles
The capacity to offer individually tailored products or services using mass production resources.
Mass Customization
Model of strategic systems at the industry level based on the concept of a network where adding another participant entails zero marginal costs but can create much larger marginal gains.
Network Economics
A stable, formal, social structure that takes resources from the environment and processes them to produce outputs.
Organization (technical definition)
The set of fundamental assumptions about what products the organization should produce, how and where it should produce them, and for whom they should be produced.
Organizational Culture
Models of decision making that take into account the structural and political characteristics of an organization.
Organizational Models of Decision Making
Models of decision making where decisions result from competition and bargaining among the organization's interest groups and key leaders.
Political Models of Decision Making
Activities most directly related to the production and distribution of a firm's products or services.
Primary Activities
Competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.
Product Differentiation
Highly trained technical specialists who write computer software instructions.
Programmers
Model of human behavior based on the belief that people, organizations, and nations engage in basically consistent, value-maximizing calculations.
Rational Model
Precise rules, procedures and practices that have been developed to cope with expected situations.
Routines
A movement from one level of sociotechnical system to another. Often required when adopting strategic systems that demand changes in the social and technical elements of an organization.
Strategic Transitions
Activities that make the delivery of a firm's primary activities possible. Consist of the organization's infrastructure, human resources, technology, and procurement.
Support Activities
The expense a customer or company incurs in lost time and expenditure of resources when changing from one supplier or system to a competing supplier or system.
Switching Costs
Specialists who translate business problems and requirements into information requirements and systems, acting as liaison between the information systems department and the rest of the organization.
Systems Analysts
Economic theory stating that firms grow larger because they can conduct marketplace transactions internally more cheaply than they can with external firms in the marketplace.
Transaction Cost Theory
Model that highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.
Value Chain Model
Customer-driven network of independent firms who use information technology to coordinate their value chains to collectively produce a product or service for a market.
Value Web
Organization using networks to link people, assets and ideas to create and distribute products and services without being limited to traditional organizational boundaries or physical location.
Virtual Organization
A collection of rights, privileges, obligations, and responsibilities that are delicately balanced over a period of time through conflict and conflict resolution.
Organization (behavioral definition)