Midterm Exam

Front 1

The _is responsible for the management of team of employees that provide the interface between the user community and IT organization

Back 1

Manager of User Support

Front 2

When the user calls the Help Desk, a problem_,which contains information provided by the user about the problem, is created.

Back 2

Ticket

Front 3

A helpful part of problem tracking software is the _, which optimizes collection, organization, and retrieval of information.

Back 3

Knowledge base

Front 4

The_ log might be used to audit events related to resource use, such as creating, opening, or deleting files or other objects.

Back 4

Disk Management

Front 5

If you are trying to resolve a problem related to a program that automatically starts, you would click the _ link on My Computer Information screen.

Back 5

View a list of Microsoft software installed on this computer

Front 6

Which of the following is a wildcard character?

Back 6

Question mark

Front 7

Which of the following options appears when you highlight a document file or folder in Windows Explorer and then select the edit menu?

Back 7

Undo

Front 8

Newsgroup which are managed by someone who reviews the submissions prior to posting and might answer questions are called_newgroups.

Back 8

moderated

Front 9

Microsoft_is the word processing application in Microsoft Office 2003

Back 9

Word

Front 10

An _document is used to organize a number of user interfaces to form a single integrated environment.

Back 10

Compound

Front 11

Which of the follwing setting can be changed from the Advanced tab of the Customize Start Menu dialog box?

Back 11

List my most recently opened documents

Front 12

By default, the taskbar is displayed at the_of the screen

Back 12

bottom

Front 13

Software written to mimic the performance of a keyboard on the screen is called an_keyboard.

Back 13

virtual

Front 14

The option to "turn-on" ClearType is found on the _tab of the display Properties dialog box

Back 14

Appearance

Front 15

In My Documents, the_menu contains the option display the folder Option dialog box.

Back 15

Tools

Front 16

With_, user can switch among user accounts without closing programs

Back 16

fast user switching

Front 17

To display the system Properties dialog box you would click start, right-click My Computer, and click

Back 17

properties

Front 18

To open the User accounts window, you can click start, point to _and click User accounts

Back 18

control Panel

Front 19

With the_ logon, the user logs on to local computer at which he or she is seated.

Back 19

interactive

Front 20

A user_ consists of record maintained for the user of a computersystem that contains the user's personalization setting

Back 20

profile

Front 21

When your user attempts to access resources across the network, a network logon is required. In caese, the _on the user's computer will attempt to present his or her credentials to the _on the server.

Back 21

LSA, LSA

Front 22

The page that appears every time you open Internet Expolore is called the

Back 22

homepage

Front 23

Which of the following tabs of the Internet Option dialog box is used to manage temporary Internet files?

Back 23

General

Front 24

Which of the following tabs of the Internet Options dialog box is used to manage the History?

Back 24

General

Front 25

When you first install Internet Explorer 6, it corrals all Web sites in to the _zone.

Back 25

Internet

Front 26

Web site use_maintain information and settings such as your personal surfing preferences?

Back 26

cookies

Front 27

You can use the_tab of the internet Option dialogs box to establish the identifty of other parties

Back 27

Content

Front 28

Certificates are issued, authenticated, and managed by a trusted third party called

Back 28

Certification Authority

Front 29

The Personal Information are in the_tab of the Internet Options dialog box can be used to clear out part of the Internet Explorer History.

Back 29

content

Front 30

the _dialog box can be used to maintain your computer's privacy and saftey when sharing when demographics with a website

Back 30

User Properties

Front 31

In Outlook Express, the Accounts option is found on the_menu.

Back 31

tools

Front 32

Cookies that are deleted when you close your browser are called _cookies

Back 32

session

Front 33

The _contains the information to configure the system

Back 33

Registry

Front 34

A_preloads data from the hard disk in anticipation that the data will be needed.

Back 34

system cache

Front 35

_is hard disk space that is used by Windows as if it was additional RAM.

Back 35

Virtual memory

Front 36

By accessing the _,you can determined what errors have previously occurred on the computer.

Back 36

Event viewer

Front 37

_can be used to monitor currently running applications and the computer.

Back 37

Task Manager

Front 38

you can start Task Manager by pressing

Back 38

Ctrl+Alt+Esc

Front 39

A memory_is a situation in which the memory usage of a process grows without bound

Back 39

leak

Front 40

with the _ , you can view disk volumes,format drives, and read and write data on a local drive

Back 40

Recovery Console

Front 41

_are predesigned documents, worksheets, or presentation

Back 41

Templates

Front 42

You should use the Office_ Center when you know which update you desire and you want to install the update on multiple computer

Back 42

Download

Front 43

_are supplemental programs that extend the capabilities of Office by adding custom commands and specialized features

Back 43

Add-Ins

Front 44

Prior to using an Add-In, your user must_the Add-In.

Back 44

Load

Front 45

In Word, the _ task pane can be used by users to search for a template

Back 45

New Document

Front 46

A vulnerability that is rated as_ in a security bulletin can allow the propagation of an Internet worm without user action.

Back 46

Critical

Front 47

A_icon in the Security Update Scan Results section of the MBSA report confirms that a security update is missing on the scanned machine.

Back 47

RED X

Front 48

A _ icon in the security Update Results section of the MBSA report is used to identify a warning message.

Back 48

Yellow X

Front 49

Prior to release, service packs undergo extensive_testing.

Back 49

Regression

Front 50

A device that forwards packets to the next network

Back 50

router

Front 51

an operating system that orginated at Bell Labs in 1969

Back 51

UNIX

Front 52

Manages access to network resources

Back 52

Domain Controller

Front 53

Resolves computer names into Internet address

Back 53

DNS

Front 54

A server that consolidates data storage with centralized security

Back 54

File server

Front 55

a device that channels data between computer

Back 55

Switch

Front 56

An accessibility option that allows the use of alternative input devices instead of a keyboard and mouse.

Back 56

SerialKeys option

Front 57

Permits user to enter language such as Japanese

Back 57

Input Method Editor

Front 58

Accessibility option that emits sounds when locking keys such as Caps Lock, Scroll Lock and Number Lock

Back 58

ToggleKeys option