Mid-Term

Front 1

Most organization change is:

Back 1

Evolutionary

Front 2

Evolutionary change is:

Back 2

Gradual and small

Front 3

Which of the following is true:
(organizations and the environment)

Back 3

The environment changes more rapidly than the environment

Front 4

Organizations are generally built on an assumption of:

Back 4

Continuity and to continue to survive

Front 5

Organizations’ external environments are:

Back 5

Discontinuous and unpredictable

Front 6

The majority of books and article about organization change are:

Back 6

Regarding continuity and stabilization. Does not focus on discontinuous change

Front 7

Gladwell’s (2000) three phenomena for change are:

Back 7

(1) Contagiousness.
(2) Small causes can have big effects.
(3) Change occurs in one dramatic moment, not gradually.

Front 8

A “maven,” according to Gladwell (2000) is:

Back 8

A broker/collector of information

Front 9

“The stickiness factor” (Gladwell, 2000) involves:

Back 9

(1) The content of the message (use different mediums and tell a story)
(2) Having a narrative/story
(3) The infectious agent itself and the epidemic

Front 10

How people behave is determined, according to Lewin (1947):

Back 10

By the b=p/e - Interaction between personality and perception of environment

Front 11

When considering implementing organizational change, begin by focusing on the desired:

Back 11

Outcomes

Front 12

The time to plan for and bring about significant change is when:

Back 12

When the company is at the peak of it’s success

Front 13

According to Foster and Kaplan (2001):

Back 13

We are in age of discontinuity. Company lifespan is very short now.

Front 14

Which one of the following has the greatest impact on determining the fate of any business?

Back 14

Consumer

Front 15

Revolutionary and evolutionary change:

Back 15

Require different tools and techniques for success

Front 16

The three levels of organizational change are:

Back 16

(1) Individual
(2) Group
(3) Total system

Front 17

Which of the following of the following statements is true? (Organizational change)

Back 17

LOOK UP ANSWER! See Thomas' answer

Front 18

For organization change to be effective:

Back 18

Organization needs to change its basic strategy and its mission statement

Front 19

The process of organization change refers to:

Back 19

(1) Implementation
(2) Adoption
(3) Sustainability

Front 20

Burke’s organizational model of choice for effecting organization change is:

Back 20

(1) Grounded in open-systems thinking
(2) Both descriptive and prescriptive
(3) Addresses both continuous and discontinuous change

Front 21

Scientific management was based on which of the following principles?

Back 21

(1) Integration of science and worker
(2) Redivision of work
(3) Data gathering
(4) Worker selection and development

Front 22

What was an unexpected finding of the Hawthorne studies?

Back 22

Illumination and productivity were not correlated - Significant because found work environment was not the only factor in worker satisfaction

Front 23

Industrial psychology:

Back 23

It’s primary thrust is testing - Along with studies on morals and efficiency

Front 24

Organization surveys can be used to:

Back 24

They can be used to find out what to change and provide information on organizations

Front 25

Which of the following teaches participants how their behaviors appear to others and how their behaviors impact others?

Back 25

Sensitivity training

Front 26

The approach to organization change known as organization development (OD) combines:

Back 26

Sensitivity training and sociotechnical systems

Front 27

Sociotechnical systems:

Back 27

Made up of:
(1) two independent systems: the technical system and social system,
(2) work system,
(3) work group,
(4) Regulation,
(5) complementary

Front 28

Which of the following researchers determined that leadership’s two primary functions are the initiation of structure and consideration?

Back 28

Black and Mutten or fleizhmen

Front 29

To effect planned organization change, OD practitioners recommend using a systematic approach:

Back 29

Total systems view with clear steps and underlying set of humanistic values

Front 30

Which of the following is not a major consideration in planning and implementing organization change?

Back 30

(1) Coercive and
(2) Confrontational techniques

Front 31

According to open system theory, organizations and their environments are:

Back 31

Strongly linked - Organizations are strongly dependent on their environment

Front 32

The open-system “input-throughput-output feedback loop” refers to:

Back 32

a feedback loop that connects output to input
-a bank loan (input) provide money to purchase raw materials (more input) so that a product can be made (transformation) and then sold (output) to consumers, and their payments provide money for further input, reactivating the cycle
(biology/cell)

Front 33

The best perspective to take when considering organization change is:

Back 33

Total-systems perspective

Front 34

Entropy, according to Katz & Kahn (1978) refers to:

Back 34

Organizations move towards death without external energy

Front 35

Steady state, according to Katz & Kahn (1978) refers to:

Back 35

The ration of energy exchange is constant

Front 36

Differentiation refers to:

Back 36

Specialization and division of labor

Front 37

In a systems sense, an organization’s success and effectiveness is based on:

Back 37

(1) Openness
(2) Selectivity

Front 38

Capra’s three criteria for understanding life are:

Back 38

(1) Pattern
(2) Structure
(3) Process

Front 39

Process (as a criterion for understanding life) refers to:

Back 39

The activity involved in the continual embodiment of the system’s pattern of organization

Front 40

Dissipative structures:

Back 40

seeming paradox is the simultaneous existence of change and stability
-back and forth quality of order to chaos to a new order-meant by dissipative structure

Front 41

Change occurs:

Back 41

Both:
(1) Incrementally
(2) Radically

Front 42

Equilibrium periods are associated with:

Back 42

Resistance:
(1) Cognition
(2) Motivation
(3) Obligation

Front 43

Revolutionary periods are associated with:

Back 43

A. internal disruptions that pull subsystems out of alignment with each other or the environment
B. changes in the system’s environment that threaten its ability of obtain resources.

Front 44

Organizations that success and survive are able to do so, most of the time, by:

Back 44

(1) Continually fixing problems
(2) Improving the way things are done

Front 45

Continuous change, kaizen, and organizational learning are all examples of:

Back 45

Evolutionary change

Front 46

Which one of the following statements is most accurate about organization change?

Back 46

Refer to Thomas' answer

Front 47

An organization that focuses on a change in mission, strategy and/or culture is attempting:

Back 47

Revolutionary change

Front 48

An organization that focuses on realigning skills with jobs in a specific department is attempting:

Back 48

Evolutionary change

Front 49

The 1998 Predictive Model for Dime showed that employees’ perceptions of the Dimes’ performance were most positively related to:

Back 49

(1) Business environment
(2) Mission and strategy
(3) Individual needs and values
(4) Motivation

Front 50

The “small professional services partnership” case example illustrates:

Back 50

Evolutionary change