Mgt Quiz 1

Front 1

manager

Back 1

a person who supports and is responsible for the work of others

Front 2

accountability

Back 2

requirement to show performance results to a supervisor

Front 3

board of directors

Back 3

elected by stockholders to represent their ownership interests

Front 4

upside-down pyramid

Back 4

puts customers at the top

Front 5

quality of work life

Back 5

overall quality of human experiences in the workplace

Front 6

effective manager

Back 6

successfully help others achieve high performance and satisfaction in their work

Front 7

competency x commitment

Back 7

intellectual capital = ________ x ________

Front 8

management process

Back 8

planning, organizing, leading, and controlling the use of resources to accomplish performance goals

Front 9

conceptual skills

Back 9

the ability to think analytically and achieve integrative problem solving

Front 10

human skills

Back 10

the ability to work well in a cooperation with other persons

Front 11

technical skills

Back 11

to ability to apply expertise and perform a special task with proficiency

Front 12

globalization

Back 12

the worldwide interdependence of resource flows, product markets, and business competition

Front 13

ethics

Back 13

moral standards of what is good and right behavior in organizations and in our personal lives

Front 14

reshoring

Back 14

moves jobs back from foreign to domestic locations

Front 15

global sourcing

Back 15

contracting for work to be performed in other countries

Front 16

corporate governance

Back 16

oversight of a company management by a board of directors

Front 17

glass ceiling effect

Back 17

invisible barrier limiting career advancement for women and minorities

Front 18

prejudice

Back 18

the display of negative, irrational attitudes toward women or minorities

Front 19

discrimination

Back 19

actively denies women and minorities the full benefits f organizational membership

Front 20

bureaucracy

Back 20

a rational and efficient form of organization founded on logic, order, and legitimate authority

Front 21

deficit principle

Back 21

a satisfied need doesn't motivate behavior

Front 22

theory x

Back 22

assumes people dislike work, lack ambition, are irresponsible, and prefer to be led

Front 23

theory y

Back 23

assumes people are willing to work, accept responsibility, are self-directed and are creative

Front 24

Maslow

Back 24

hierarchy of needs

Front 25

analytics

Back 25

the systematic use of analysis to data solve problems and make informed decisions

Front 26

ethics

Back 26

sets standards of good or bad, right or wrong, in our conduct

Front 27

values

Back 27

broad beliefs about what is appropriate behavior

Front 28

terminal values

Back 28

preferences about desired end states

Front 29

instrumental values

Back 29

preferences regarding the means to desired needs

Front 30

cultural relativism

Back 30

suggests there is no one right way to behave, cultural context determines ethical behavior

Front 31

moral absolutism

Back 31

ethical standards apply universally across all cultures

Front 32

ethical dilemma

Back 32

a situation that although offering potential benefit or gain is unethical

Front 33

hypernorms

Back 33

human dignity, basic rights and good citizenship

Front 34

spotlight questions

Back 34

highlight the risks from public disclosure of one's actions

Front 35

whistleblowers

Back 35

expose misconduct of organizations and their members

Front 36

corporate social responsibility

Back 36

the obligation of an organization to serve its own interest and those of its stakeholders

Front 37

profit, people, and planet

Back 37

the 3 Ps of organizational performance

Front 38

triple bottom line

Back 38

organization performance based on financial, social, and environmental criteria

Front 39

1. its not really illegal

2. its in everyones best interest

3. nobody will ever know

4. the organization will stand behind me

Back 39

rationalizing unethical behavior

Front 40

revenue - cost of goods sold - cost to society

Back 40

profit/ loss equation

Front 41

sustainability

Back 41

a goal that addresses the rights of present and future generations as co-stakeholders of present day natural resources

Front 42

pluralism

Back 42

members of minority and majority cultures influence key values and policies

Front 43

biculturalism

Back 43

when minority members adopt characteristics of majority cultures in order to succeed

Front 44

ethnocentrism

Back 44

the belief that ones membership group or subculture is superior to all others

Front 45

organizational subcultures

Back 45

grouping based on shared demographic and job identities

Front 46

managing diversity

Back 46

building an inclusive work environment that allows everyone to reach his or her potential

Front 47

culture shock

Back 47

the confusion and discomfort that a person experiences when in an unfamiliar culture

Front 48

Top manager

Back 48

Guide the performance of the organization as a whole or of one of its major parts

Front 49

First-line managers

Back 49

Team leaders and supervisors in charge of people who perform non-managerial duties

Front 50

Middle managers

Back 50

Oversee the work of large departments or divisions

Front 51

immoral manager

Back 51

chooses to behave unethically

Front 52

amoral manager

Back 52

fails to consider ethics

Front 53

moral manger

Back 53

makes ethical behavior a personal goal