Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

39 Cards in this Set

  • Front
  • Back
Organizational Behavior
the study of individuals and groups in organizations
Contingency Approach
seeks ways to meet the needs of different management situations vs. applying a "general rule" to all
collections of people working together to achieve a common purpose
guides organizations to operate in ways that outperform competitors
Open System
transform human and material resource inputs into finished goods and services
people and groups with an interest or "stake" in the performance of the organization
Organizational Culture
the shared beliefs and values that influence the behavior of organizational members
Workforce Diversity
involves differences based on gender, race and ethnicity, age, able-bodiedness, and sexual orientation
Organizational Effectiveness
Sustainable high performance in accomplishing mission and objectives
formally responsible for supporting the work efforts of other people
Effective Manager
one whose team consistently achieves high-performance goals while maintaining job satisfaction
Task Performance
the quantity and quality of work produced
Job Satisfaction
a positive feeling about one's work and work setting
sets objectives and identifies the actions needed to achieve them
divides up tasks and arranges resources to accomplish them
creates enthusiasm to work hard to accomplish tasks successfully
monitors performance and takes any needed corrective action
Four Functions of Management
Planning, Organizing, Leading and Controlling
Managerial Mind-Set
an attitude or frame of mind about management
Five Sets of Managers
Reflective, Analytic, Worldly, Collaborative and Action
Reflective Mindset Managers
able to manage oneself
Analytic Mindset Managers
managing organizational operations and decisions
Worldly Mindset Managers
managing in the global context
Collaborative Mindset Managers
managing relationships
Action Mindset Managers
managing change
Technical Skill
an ability to perform specialized tasks
Human Skill
ability to work well with other people
Emotional Intelligence
ability to manage oneself and one's relationships effectively
Conceptual Skill
ability to analyze and solve complex problems
enduring change in behavior that results from experience
Trends in the New Workplace
Commitment to Ethical Behavior/Importance of Human Capital/Demise of "Command-and-Control"/Emphasis on Teamwork/Pervasive Influence of Information Technology/Respect for new Workforce Expectations/Changing Definition of "Jobs" and "Career"
Commitment to Ethical Behavior
there is a growing intolerance for breaches of public faith by organizations and those who run them
Importance of Human Capital
dynamic and complex environment poses continuous challenges; sustained success places a premium on the knowledge, experience, and commitments of people as valuable human assets of organizations
Demise of "Command-and-Control"
traditional hierarchial structures are proving incapable of handling new environmantal pressures and demands; they are being replaced by flexible structure and participatory work settings that fully value humman capital
Emphasis on Teamwork
Organizations today are less vertical and more horizontal in focus; driven by complex environmentsand customer demands, work is increasingly team-based with a focus on peer contributions
Pervasive Influence of Information Technology
computers increasingly penetrate all aspects of the workplace, implications for workflows, work arrangement, and organizational systems and process are far-reaching
Respect for New Workforce Expectations
new generation of workers is less tolerant of hierarchy, more informal, and less concerned about status; organizations are paying more attention to helping members balance work responsibilities and personal affairs
Changing Definition of "Jobs" and "Career"
new realities of a global economy find employers using more "offshoring" and "outsourcing"of jobs and more individuals working as independent contractors rather than traditional full time employees
Organizational Learning
process of acquiring knowledge and using information to adapt successfully to changing circumstances