Mgt 3320 Chapter 8

Front 1

exists in a group or organization when its members differ from one another along one or more important dimensions

Back 1

diversity

Front 2

four factors contributing to diversity

Back 2

changing demographics

increased awareness by organizations

legislation and legal actions

globalization movement

Front 3

treating people fairly and equitably and taking actions that do not discriminate against people in protected classes

Back 3

equal employment opportunity

Front 4

Affirmative action plans could...

Back 4

serve to increase diversity

Front 5

Plans are different than...

Back 5

plans focusing on diversity management alone

Front 6

places a heavier emphasis on recognizing and appreciating differences among people at work

Back 6

diversity management

Front 7

One point for diversity management

Back 7

attempts to provide accommodations for those differences to the extent that is feasible and possible

Front 8

Five dimensions of diversity

Back 8

age distributions

gender

ethnicity

disability

other

Front 9

Three impacts of diversity of organizations

Back 9

diversity and social change

diversity and competitiveness

diversity and conflict

Front 10

Six competitive advantages

Back 10

resource acquisition argument

cost argument

creativity argument

systems flexibility argument

problem-solving argument

marketing argument

Front 11

four individual strategies for dealing with diversity

Back 11

understanding the nature and meaning

empathy

tolerance

communication

Front 12

organizational strategies for dealing with diversity (4)

Back 12

organization policies

organizational practices

diversity training

organizational culture

Front 13

What is a multicultural organization?

Back 13

one that achieves high levels of diversity

can capitalize fully on the advantages of the diversity

has few diversity-related problems

Front 14

one in which diversity and the appreciation of all futures is the way business is done

Back 14

multicultural organization

Front 15

The multicultural organization is one that is characterized by... (6)

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pluralism

full integration of information networks

no gap in organizational identification based on cultural identity group

full structural integration

absence of prejudice and discrimination

low levels of intergroup conflict

Front 16

process by which an organization learns from past mistakes and adapts to its environment

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organizational learning

Front 17

collective, institutional record of past events

Back 17

organizational memory

Front 18

employees who add value because of what they know

Back 18

knowledge workers

Front 19

Two points for Human Resource Management and Social Issues

Back 19

increasing awareness that the needs of the organization can be met even while addressing the needs of the employees or of society as a whole

increasing concern with social issues in general

Front 20

Four points for key social issues

Back 20

prison labor

immigration

living wage

social responsibility/social entrepreneurship

Front 21

exists in a group or organization when its members differ from one another along one or more important dimensions

Back 21

diversity

Front 22

What is a multicultural organization?

Back 22

one that achieves high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems

Front 23

exists in a group or organization when its members differ from one another along one or more important dimensions

Back 23

diversity

Front 24

means treating people fairly and equitably and taking actions that do not discriminate against people in protected classes on the basis of some illegal criterion

Back 24

equal employment opportunity

Front 25

places a much heavier emphasis on recognizing and appreciating differences among people at work and attempting to provide accommodations for those differences to the extent that is feasible and possible

Back 25

diversity management

Front 26

describes a barrier that keeps many females from advancing to top management positions in many organizations

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glass ceiling

Front 27

refers to the ethnic composition of a group or organization

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ethnicity

Front 28

specially designed to enable members of an organization to function better in a diverse workplace

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diversity training

Front 29

the one that has achieved levels of diversity, can capitalize fully on the advantages of the diversity and has few diversity-related problems

Back 29

multicultural organization

Front 30

the process by which an organization "learns" from past mistakes and adapts to its environment

Back 30

organizational learning

Front 31

the collective institutional record of past events

Back 31

organizational memory

Front 32

employees who add value simply because of what they know

Back 32

knowledge workers

Front 33

Andy, a director of human resource management with a restaurant firm says, "Diversity in our organization results in higher job performance and lower turnover." Andy is using which argument to justify how diversity contributes to competitiveness?

Back 33

The cost argument

Front 34

The systems flexibility argument suggests that more diverse organizations will be more competitive because they will...

Back 34

be better able to respond to change in environment

Front 35

Sometimes managers must realize that individual differences cause employees to act in very different ways. Which of the following is the BEST individual strategy for dealing with this issue?

Back 35

Understanding

Front 36

Sung says, "My employer assigns a mentor to each new hire. Employees can discuss racial and sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer's rules require a thorough investigation." Sung's employer is using which organizational strategy for dealing with diversity?

Back 36

Organizational Policies

Front 37

Olive Garden restaurants actively work to recruit diverse applicants, accommodate diverse employees through flexible schedules and other means, and include diverse employees in decisions at every level of the organization. Which organizational strategy for dealing with diversity is shown in these actions by Olive Garden?

Back 37

Organizational Practices

Front 38

Applying business skills and tools to deal with social problems is called...

Back 38

social entrepreneurship

Front 39

Ray wants to find a good example of an organization that is truly multicultural. Which of the following is NOT a characteristic of such an organization?

Back 39

Organizational roles identified with particular cultural groups.

Front 40

Employees, especially older employees, are more interested in social issues. (T/F)

Back 40

False