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119 Cards in this Set

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Authority
the right to perform or command
Behavioral leadership approaches
These approaches to leadership attempt to determine the distinctive styles used by effective leaders.
Charismatic leaders
These types of leaders are visionaries who challenge people to perform above and beyond what’s expected of them—to pursue organizational goals over self-interests.
Coercive power
This type of power results from managers’ authority to punish their subordinates.
Contingency approach to leadership
Proponents of this approach to leadership believe that effective leadership behavior depends on the situation at hand.
Contingency leadership model
This model of leadership determines if a leader’s styles is (1) task-oriented or (2) relationship-oriented and if that style is effective for the situation at hand.
Emotional intelligence
The ability to cope, empathizes with others, and be self-motivated.
Expert power
Power resulting from one’s specialized information or expertise.
Leadership
The ability to influence employees to voluntarily pursue organizational goals
Leadership grid model
This leadership model identifies the ideal leadership style as having a high concern for (1) production, the job aspects of subordinates’ behavior, and (2) people, the human aspects of their behavior.
Legitimate power
power that results from managers’ formal positions within the organization.
Path-goal leadership model
This model of leadership holds that the effective leader clarifies paths through which subordinates can achieve goals, both organizational and personal.
Personalized power
power directed at helping oneself.
Power
This is the extent to which a person is able to influence others so they respond to orders.
Readiness
The extent to which a follower possesses the ability and willingness to complete a task.
Referent power
Power derived from one’s personal attraction.
Reward power
Power that results from managers’ authority to reward their subordinates.
Servant leaders
These types of leaders focus on providing increased service to others—meeting the goals of both followers and organization—rather than themselves.
Situational leadership theory
In this model of leadership, leadership behavior reflects how leaders should adjust their leadership style according to the readiness of the followers.
Socialized power
power directed at helping others.
Trait approaches to leadership
This approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.
Transactional leader
This type of leader focuses on the interpersonal transactions between managers and employees.
Setting a direction, creating arrangements of people to accomplish an agenda—aligning people and Ensuring people do their jobs
Leadership copes with change in what three ways?
Legitimate power
This is power that derives from the formal authority of the position to which they have been appointed.
Legitimate power
This power allows managers to hire and fire, reward and punish
Common goal
Leaders inspire others and try to get employees to rally around a what?
Consultation
This influence tactic refers to Getting others to participate in a decision or change
Rational persuasion
This influence tactic refers to Trying to convince someone by using reason, logic, or facts.
Inspirational appeals
This influence tactic refers to Trying to build enthusiasm or confidence by appealing to others emotions, ideals, or values.
Ingratiating tactics
This influence tactic refers to Acting humble or friendly or making someone feel good or feel important before making a request.
Coalition tactics
This influence tactic refers to Getting others to support your effort to persuade someone.
Pressure tactics
This influence tactic refers to Using demands, threats, or intimidation to gain compliance.
Upward appeals
This influence tactic refers to Trying to persuade someone by citing the express or implied support of superiors.
Exchange tactics
This influence tactic refers to Reminding someone of past favors or offering to trade favors.
Commitment
What is most likely to result when the tactics used are consultation, strong rational persuasion, and inspiration appeals
Trait, behavioral, contingency, and emerging
What are the four Approaches to Leadership?
Ralph Stogdill
This researcher concluded that there were five characteristics typical of successful leaders
Dominance, intelligence, self-confidence, high energy, task-relevant knowledge
Ralph Stogdill concluded that there were five characteristics typical of successful leaders.. what are they?
Five traits
James Kouzes and Barry Posner’s surveys found a credible leader should have how many traits?
James Kouzes and Barry Posner’s
These researchers, based on surveys, found a credible leader should have five traits
Honest, competent, forward-looking, inspiring, intelligent
What are the traits identified by Kouzes and Posner?
Emotional intelligence
Daniel Goleman argued that the most important attribute in a leader is what?
4
how many traits are there for emotional intelligence?
Self-awareness, self-management, social awareness, relationship management
What are the traits for emotional intelligence?
Goleman
Who expanded his the emotional intelligence theory by suggesting that a leader’s mood plays a key role
Good
According to Goleman what types of moods can inspire good performance?
Match the situation at hand
The most effective executives display moods and behaviors that do what?
Male stereotyping and exclusion from important social networks
In a Fortune 100 study females credit two things as barriers to their promotability, what are they?
Task orientation versus people orientation
What characteristics do all models of leadership have in common?
Rensis Likert
Who led the University of Michigan leadership studies?
Job-centered behavior and Employee-centered behavior
According to the University of Michigan model under Likert what are the two forms of leadership styles?
Job-centered behavior
“I’m concerned more with the needs of the job.” Is an indication of what leader style using the University of Michigan model?
Employee-centered behavior
”I’m concerned more with the needs of employees.” Is an indication of what leader style using the University of Michigan model?
Ralph Stodgill
Who is most associated with the Ohio State Model of leadership?
Initiating structure and Consideration
Ralph Stogdill identified what two major dimensions of leader behavior?
Initiating structure
”What do I do to get the job done?” Is an indication of what leader behavior using the Ohio State model?
Consideration
”What do I do to show consideration for my employees?” Is an indication of what leader behavior using the Ohio State model?
Blake and Mouton
Who is responsible for the Managerial/Leadership Grid Model?
Managerial/Leadership Grid Model
This model gives rise to the notion that the ideal leader is both performance oriented and people oriented
Concern for production and concern for people
The leadership grid model identifies the idea leadership style as having a high concern for what two dimensions?
Impoverished management
”I just want to exert minimal effort” is an indication of what leadership style according to the Managerial Grid?
Impoverished management
If you have a low concern for both people and production then you are displaying what leadership style according to the Managerial Grid?
Task management
”I’m mainly focused on getting the job done” is an indication of what leadership style according to the Managerial Grid?
Task management
If you have a high concern for production but low concern for people then you are displaying what leadership style according to the Managerial Grid?
Country club management
”I’m mainly focused on keeping my people happy” is an indication of what leadership style according to the Managerial Grid?
Country club management
If you have a low concern for production but a high concern for people then you are displaying what leadership style according to the Managerial Grid?
Middle-of-the-road management
”I want to do the minimum to keep everything balanced” is an indication of what leadership style according to the Managerial Grid?
Middle-of-the-road management
If you have a balanced concerns for both people and production then you are displaying what leadership style according to the Managerial Grid?
Team management
”I want maximum performance and maximum employee satisfaction” is an indication of what leadership style according to the Managerial Grid?
Team management
If you have are high on both dimensions: production and satisfaction then you are displaying what leadership style according to the Managerial Grid?
The team-management style
Behavioral theorists believed that what style would be the most effective according to the Managerial Grid?
Contingency approach to leadership
There is no one best style that will work in all situations according to these approaches to leadership
Contingency approach to leadership
As situations change, different leadership styles become appropriate according to these approaches to leadership
Contingency leadership model
What leadership model was developed by Fred Fiedler
Fred Fiedler
Contingency leadership model was developed by what theorist?
Task-oriented or relationship-oriented leaders
What are the two dimensions of leadership according to the contingency leadership model?
Least preferred coworker, or LPC, scale
To find out which orientation your employees have according to Fiedler’s contingency leadership model, you fill out a questionnaire known as the what?
Relationship-oriented
The higher the score on the LPC scale, the more what you are?
Leader-member relations, Task structure, and Position power
What are the Three Dimensions of Situational Control?
Leader-member relations
According to the contingency leadership model, this reflects the extent to which a leader has or doesn’t have the support of the work group
Task structure
According to the contingency leadership model, this refers to the extent to which tasks are routine
Position power
According to the contingency leadership model, this refers to how much power a leader has to make work assignments
Task-oriented style
According to the contingency leadership model High-control situations in which leader decisions produce predictable results because he or she can influence work outcomes would require what leadership style?
Task-oriented style
According to the contingency leadership model Low-control situation in which leader decisions can’t product predictable results because he or she can’t really influence outcomes would require what leadership style?
The relationship-oriented style
According to the contingency leadership model what leadership style works best in situations of moderate control
Path-goal leadership model
What leadership theory is most associated with Robert House
Robert House
Path-goal leadership theory is most associated with what theorist?
Path-goal leadership model
According to this model of leadership, a successful leader helps followers progress along paths by Clarifying the paths, Removing barriers and Increasing opportunities for personal satisfaction
Directive leadership, Supportive leadership, Participative leadership, Achievement-oriented leadership
What are the four leadership styles according to the Path-goal leadership model to increase employee motivation?
Directive leadership
”Here’s what’s expected of you and here’s how to do it.” Reflects what leadership style according to the Path-goal leadership model
Supportive leadership
I want things to be pleasant, since everyone’s about equal here.” Reflects what leadership style according to the Path-goal leadership model
Participative leadership
I want your suggestions in order to help me make decisions.” Reflects what leadership style according to the Path-goal leadership model
Achievement-oriented leadership
“I’m confident you can accomplish the following great things” Reflects what leadership style according to the Path-goal leadership model
Directive style
According to Robert House this leadership style seems effective with employees working on ambiguous tasks and not effective with employees working on clearly defined tasks
Supportive style
According to Robert House this leadership style seems to be effective in elevating the satisfaction of employees working on dissatisfying, stressful, or frustrating tasks
Participative style
According to Robert House this leadership style seems to work well with subordinates engaged in intellectually or emotionally involving nonrepetitive tasks
Achievement-oriented style
According to Robert House this leadership style is the skilled-facilitator kind of style
Achievement-oriented style
According to Robert House this leadership style can positively affect confidence among subordinates working on ambiguous and nonrepetitive tasks so that their efforts will lead to effective performance
Hersey Blanchard
What theorists are most associated with the situational leadership model?
Situational leadership theory
Hersey and Blanchard are most associated with what leadership model?
Situational leadership theory
model suggests that managers should be flexible in choosing a leadership behavior based on employee’s readiness
Relationship behavior
According to the situational leadership theory this is the extent to which leaders maintain personal relationships with their followers
Task behavior
According to the situational leadership theory this is the extent to which leaders organize and explain the role of their followers
Telling, selling, participating, delegating
what are the four leadership styles according to the situational leadership theory?
Telling
According to the situational leadership theory this refers to providing instructions and close supervision of performance
Selling
According to the situational leadership theory this refers to explaining decisions and allowing opportunity for clarification, is most suitable for followers who are unable but willing to assume task responsibility
Participating
According to the situational leadership theory this refers to sharing of ideas, is most appropriate for followers whose readiness is in the moderate to high range
Delegating
According to the situational leadership theory this refers to providing subordinates with little support or direction, is best for followers who have a high level of readiness
A “transactional leader”
This type of leader is someone who while competent is not visionary
Stable
Transactional leaders are best in what type of situations?
Charismatic leaders
These types of leaders encourage their people to do exceptional things
Charismatic leaders
These types of leaders excite passion, inspiring and empowering—transforming people to look beyond their own interests to the interests of the organization
Vision
When a charismatic leaders has a grand design that stimulates notice and makes people pay attention they are said to have a what?
Servant leaders
This is a term coined by Robert Greenleaf referring to leaders who focus on providing increased service to others
Servant leader
If you are meeting the goals of both followers and the organization—rather than to themselves you are likely what type of leader?
6
Frederick F. Reichheld offered how many principles for generating faithful employees customer and investors?
Preach What You Practice, Play to Win-Win, Be Picky, Keep It Simple, Reward the Right Results, Listen Hard, Talk Straight
Name 4 of the Six principles of loyalty leader companies
“Low-road” companies
These types of companies can survive for sometime by taking advantage of customers, employees, and vendors
“high-road” companies
Leaders of these types of companies realize that high standards of decency and consideration don’t diminish profitability