Mgt 300 Chapter 13

Front 1

Group

Back 1

twoor more interacting and interdependent individuals who come together to achievespecific goals

Front 2

Forming Stage

Back 2

•the first stage of group development inwhich people join the group and then define the group’s purpose, structure, andleadership

Front 3

Storming Stage

Back 3

the second stage of group development,characterized by intragroup conflict

Front 4

Norming Stage

Back 4

the third stage of group development,characterized by close relationships and cohesiveness.

Front 5

Performing Stage

Back 5

the fourth stage of group development when the group is fully functional and works on group task.

Front 6

Adjourning

Back 6

the final stage of group development fortemporary groups during which group members are concerned with wrapping upactivities rather than task performance.

Front 7

Role

Back 7

behavior patterns expected of someoneoccupying a given position in a social unit.

Front 8

Norms

Back 8

standards or expectations that areaccepted and shared by a group’s members

Front 9

Groupthink

Back 9

when a group exerts extensive pressure onan individual to align his or her opinion with that of others

Front 10

Status

Back 10

a prestige grading, position, or rankwithin a group

Front 11

Social Loafing

Back 11

the tendency for individuals to expendless effort when working collectively than when working individually

Front 12

Group Cohesiveness

Back 12

the degree to which group members areattracted to one another and share the group’s goals

Front 13

Group Processes

Back 13

processesthat go on within a work group determines group performance and satisfaction

Front 14

Conflict

Back 14

perceivedincompatible differences that result in interference or opposition

Front 15

Traditional view of conflict

Back 15

•theview that all conflict is bad and must be avoided.

Front 16

Human Relations view of conflict

Back 16

theview that conflict is a natural and inevitable outcome in any group.

Front 17

Task Conflict

Back 17

conflicts over content and goals of the work

Front 18

Relationship Conflict

Back 18

conflict based on interpersonal relationships.

Front 19

Process Conflict

Back 19

•conflict over how work gets done.

Front 20

Work Teams

Back 20

groupswhosemembers work intensely on a specific, common goal using their positive synergy,individual and mutual accountability, and complementary skills

Front 21

Problem Solving Team

Back 21

•ateam from the same department or functional area that’s involved in efforts toimprove work activities or to solve specific problems.

Front 22

Self-managed work team

Back 22

•atype of work team that operates without a manager and is responsible for acomplete work process or segment.

Front 23

Virtual Team

Back 23

a type of work team that uses technologyto link physically dispersed members in order to achieve a common goal

Front 24

Clear Goals

Back 24

high-performance teams have a clearunderstanding of the goal to be achieved

Front 25

Relevant Skills

Back 25

team members have the necessary technicaland interpersonal skills

Front 26

Mutual Trust

Back 26

•effective teams are characterized by highmutual trust among members.

Front 27

Unified Commitment

Back 27

members are dedicated to team goals.

Front 28

Good Communication

Back 28

messages are clearly understood.

Front 29

Negotiating Skills

Back 29

members need tobe able to confront and reconcile differences

Front 30

Appropriate Leaders

Back 30

leaders motivate a team to follow throughdifficult situations

Front 31

Internal and external support

Back 31

proper training, incentives, andresources.