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11 Cards in this Set
- Front
- Back
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Organizational Change |
Any alteration of people, structure, or technology in an organization |
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Change Agent |
Someone who acts as a catalyst and assumes the responsibility for managing the change process |
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Organizational Development (OD) |
Change methods that focus on people and the nature and quality of interpersonal work relationships |
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Stressors |
Factors that cause stress |
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Role Conflicts |
Work expectations that are hard to satify |
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Role Overload |
Having more work to accomplish than time permits |
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Role Ambiguity |
When role expectations are not clearly understood |
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Type A Personality |
People who have a chronic sense of urgency and an excessive competitive drive |
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Type B Personality |
People who are relaxed and easygoing and accept change easily |
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Creativity |
The ability to combine ideas in a unique way or to make unusual associations between ideas |
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Innovation |
Taking creative ideas and turning them into useful products or work methods |
