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36 Cards in this Set

  • Front
  • Back
What are sender and receiver challeges /barriers to communicate?
recieving: * hearing activity
* reading skills
*visual activity
*tactile sensitivity
*olfactory sensitivty
*extasensory perception
response:
evaluative tendency
*preconceived ideas
*communication skills
*frame of reference
*needs
*personality and interest
*attitudes, emotion, and self-interest
*position and status
*assumptions about sender
*existing relationship with sender
*lack of resonsive feedback
*selective listening

• Think before message: use language both sides understand, who your going to send the message to, appeal to them, seek and give feeback
What is legal power?
project and line personnell perceive the project manager as being officially empowered by senior management
What is reward power?
personnell percieve the project manager as capable or directly or indirectly dispensing organizatinal rewards
What is the difference between authority and power?
power comes from below and authority comes from above
What is penality power?
personnel percieve the project managers as capable of dispensing penalities they wish to avoid
What is the difference between authority and power?
power comes from below and authority comes from above
what is referent power?
project personnel feel personally attracted to the project mangaer
what is responsbility assignement matrix?
• specialized responsibility
• general management responsibility
• functional and project management responsibility
• specialized responsibility
• who must be consulted
• who may be consulted
• who must be notified
• who must approve
• tells us the specialized jobs
• does not tell us the interrelationships: who reports to who?
what is the statement of work?
o Purpose- objectives, scope of work, requirements
o Exclusions- what should not be done
o Quantities- how many
o Schedule- when work will start/complete
o Delieverables- the work that will be done
o Acceptance criteria- by what method and measures will be sued to accept deliveries
o Responsibilities- department, office or person responsible
o Elements to be supplied by client
what is the purpose of statement of work?
o Structure a project inter various activities that:
• Detailed planning can be performed
• Costs and budgeting can be established
• Objectives can be linked to available resources in a logical manner
• Specific authority and responsbility
what is the purpose of statement of work?
o Structure a project inter various activities that:
• Detailed planning can be performed
• Costs and budgeting can be established
• Objectives can be linked to available resources in a logical manner
• Specific authority and responsbility
What are some scheduling techniques?
• Grantt or bar charts
• Milestone charts
• Line of balance
• Networks
o Program evaluation and review techniques (PERT)
o Arrow diagram method(ADM)
o Precedence diagram method (PDM)
o Graphical evaluation and review techniques
what are the advantages of pert?
o Interdependencies of activities
o Project completion date
o Impact of a late start date
o Impact of early start dates
o Trade off between resources and time
o What if exercises
o Cost of a crash program
o Slippages in planning/performance
o Evaluation of performance
o Extensive planning
What are some scheduling techniques?
• Grantt or bar charts
• Milestone charts
• Line of balance
• Networks
o Program evaluation and review techniques (PERT)
o Arrow diagram method(ADM)
o Precedence diagram method (PDM)
o Graphical evaluation and review techniques
why do we plan?
• to be efficient
• reinsure client to at least we know what we are going to do
• tells us when we are going to do a measure
• reduce uncertainty
• understand what’s going on
• coordinating effort
o a plan reduces ambiguity
o what we need and when= resources
• to improve efficiency of the operation
o time
o resources
o who does what
• to better understand the objectives/requirements and their interplay
• to provide a basis for monitoring and controlling work
What is stakeholder?
: Individuals or organizations that can be favorable or unfavorably impacted by the Project. They can have his/her own set of objectives.
o Organizational stakeholders
• Executive officers
• Line managers
• Employees
• Unions
o Product/Market stakeholders
• Customers
• Suppliers
• Local committees
• Government
• General public
o Capital market stakeholders
• Shareholders
• Creditors
• Banks
What are project requirements?
o Have specific objectives to be completed with certain specifications
o Have defined start and end dates
o Have funding limits (if applicable)
o Consume human and non human resources
o Requires multifunctional talent
what are the 15 sucess defintions of project management?
• Success Definition
o Primary factors
• Within time
• Within cost
• Within quality
• Accepted by customer
o Secondary factors
• Customer reference
• Follow-on-work
• Financial success
• Technical superiority
• Regulatory agency relations
• Health and safety
• Environmental protection
• Corporate reputation
• Employee alignment
• Ethical conduct
what are the failure modes?
o Ineffective planning
o Ineffective scheduling
o Ineffective estimating
o Ineffective cost control
o Project objectives being “moving to
o Inappropriate or inadequate risk management
• Perceived failure= actual failure + planning failure
what are stages and gates?
• stages:
o groups of series or parallel activities (based upon the risks of the project)
o managed by cross-functional teams
o to reach a predetermined deliverable established by management
• Gates:
o Structured decisions points at the end of each stage
o Number of gates must
what are the duties/roles of project manager?
1. determine the project requirements
2. establish the projects policies and procedures
3. layout the project workflow and plan
4. establish performance targets
5. obtain funding
6. negotiate resources
7. execute the plan acting as a conductor
8. put out fires, handle crisis
9. counsel and facilitate
10. monitor progress by getting around
11. manage human inter relationships
12. encourage the team and focus on deadlines
13. evaluate performance
14. develop and execute contingency plans when necessary
15. brief the project sponsor, the project team and the customer
16. close out the project
what are the types of organizational cultures?
• Noncooperatives- no trust, selfish , looking out for themselves
• Competitive- two different groups with in companies to bid on development
• Cooperative- lots of trust, good communication, can step up & come up with better solutions
• Isolated- particular culture, all approach project management with in there own wall, not impacting each other
• Fragmented- international full of different isolated companies
What are the types of organizations(3)?
what are the advantages/disadvantages?
• Classical
o Advantages
• Only one to report to
• Control cost; budgeting
• Pools resources
• Economies to scale-all production reports to the same place
• Reduce cost of outcomes
o Disadvantages
• Lack of communication
• Delayed decision making
• Authority not clear
• Customer confusion
• Lack of big picture
• Silos
 Very resistant to change
• Project Drive
o Advantages;
• Complete line authority to project
• Good communication
• Customer focus
• Reaction time is fast
o Disadvantage
• Great duplication of effort
• Poor coordination amoungst pro
• Lack of career opportunity
• Cost inefficient
• Upper most allocate gross resources
• Matrix (Hybrid)
o Advantage
• Communication
• Reduce hierarchy
• Product manager has authority to allocate resources
• Everyone has a function at home
• Key people can be shared the cost can be down
• A lot of different projects can work on, so you get more experience and more ways to advance
o Disadvantage
• Dual reporting
• Cost in coordinating people is different projects
• Goal from the manger are probably more different than project managers
what are the 15 team expectations of project manager?
1. provide proper direction and leadership
2. provide a relaxed environment
3. interact informally with team members
4. stimulate the group process
5. assist in the problem solving process by coming up with ideas
6. facilitate adoption of new members
7. demonstrate interest in individuals career and professional development
8. defent the team against outside pressure
9. resist changes
10. act as a spokesperson, particularly with upper management
11. demonstrate interest in individuals career and professional development
12. communicate effectively and completely
13. respect the work that is being done
14. provide a sense of belonging
15. demonstrate a commitment to job security and continuity
what are the actions that will enhance project sucess?
• insist on the right to select key project team members and select those with proven track records
• develop commitment and a sense of mission from the outset
• seek sufficient authority and a project organizational form
• coordinate and maintain a good relationship with the client, sponsor
• seek to enhance the organization and public image of the project
• have key team members assist in decision making
• develop realistic cost, schedule and performance estimates and goals
• have back up strategies in anticipation of potential problems
• Goes beyond formal authority to maximize influence over people and key decisions
• Employ a workable set of project planning and control tools
• Continually stress the importance of meeting cost, schedule, and perfomance goals
• Give priority to achieving the mission or function of the end item
• Keep changes under control
what is authority?
- is the right to make necessary decisions required to achieve. The objectives of responsibility
what is responsbility?
is the assignment for completion of specific event or activity
what is accountability?
is the acceptance of success or failure
what is measuring?
using formal and informal reports, determing the desire to which progress is being made
what is evaluates?
determining cause of and possible ways to act on significant deviations from plan
what is controlling?
- taking actions to correct an unfavorable trend or to take advantage of an unexpected favorable trend
what is the difference between authority and power?
• Authority comes from top power comes from below
what is reward power?
personnel perceive the project manager as capable of directly or indirectly dispensing organizational rewards
what is expert power?
personnel perceive the project manager as possessing special knowledge or expertise
what referent power?
project personnel feel personally attracted to the project manager
what is the responsbility matrix?
• specialized responsibility
• general management responsibility
• functional and project management responsibility
• specialized responsibility
• who must be consulted
• who may be consulted
• who must be notified
• who must approve
• tells us the specialized jobs
• does not tell us the interrelationships: who reports to who?