Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
25 Cards in this Set
- Front
- Back
|
1.
Pareto's 80/20 Rule |
80% of the results are derived from 20% of the activities/effort
|
|
|
2.
Resistance to change... |
1.Loss of the Known & Tried
2. Loss of Personal Choice 3.Lack of Involvement & commitment to change |
|
|
2.
Loss of the unknown & Tried |
Exchange known for unknown; Stability for Instability
Strategy: Make desired behavior explicit; easy to understand; convince others of adv. |
|
|
2.
Loss of Personal Choice |
Feeling freedom in jeopardy; Change percieved as imposition
Strategy: Allow people some choice in how & what changes are implemented. |
|
|
2.
Lack of Involvement & Commitment to Change |
The more people are involved in decisions that affect them, the more committed they become
Strategy: Make Action- Planning a participative process |
|
|
2.
Unfreeze |
Getting people psychologically prepared for change
i.e.-Presentation of data, Training Sessions, Look at Ideal Vs. Actual, No more Rewards, Conformation |
|
|
2.
Manage Change |
the actual change called for
i.e. new goals, reconstruction |
|
|
2.
Refreeze |
establishment of a process that will make the new level of behavior relatively "secure against change".
|
|
|
2.
Planning Phase |
-Generate the need
- Determine the future state -Address organizational power and political dynamics |
|
|
2.
Managing Phase |
-Disengage from the past
- Organize Transition MGMT Team - Involve Org. Members - Use Multiple Levers - Provide Feedback and Create Symbols and language. |
|
|
2.
Stabilizing Phase |
-utilize reward system
- Deploy guardians of the new way. |
|
|
2.
Stakeholder Analysis |
a method by which you can identify the most valuable stakeholders.
|
|
|
3.
Ethics |
the code or morals of a person or group that sets standards as to what is right or wrong
(micro-ethics) |
|
|
3.
Social Responsibility |
the moral conduct that relates to such broad issues as:
Environmental Pollution, Discrimination, Poverty, Unemployment, and Inflation |
|
|
3.
Determinants of Ethical Behavior |
Personal Morality
- (strongest) Organization - Everybody's Doing IT!!! External Environment - norms of society (legality) |
|
|
3.
Pressures of The Moment |
The act of doing something out of natural character due to added pressure.
|
|
|
3.
Three Blocks to Exposure of Unethical Behavior |
1. Task Group Cohesiveness
2. Ambiguous policies/ priorities 3. Too Strict of Chain of Command |
|
|
3.
Classical View of Social Responsibility (No work to Solve the problem) |
In capitalistic, free-enterprise economy- an "invisible hand" continually ensures that business deal fairly and honestly to the public due to competition. No Work Needed
i.e. American Auto vs. Japanese Auto Industry. |
|
|
3.
Accountability View of Social Responsibility (minimal wrok to solve the problem) |
On one hand, recognizes virtues of free market and seeks to preserve them, on the other accepts the notion that business is characterized by society and therefore should be accountable to it.
-Minimal work to solve the problem. |
|
|
3.
Public Quality of Life View of Social responsibility (a lot of work to solve the problem) |
goes beyond the notion of mere accountability
portrays business as a partner with government, education and other institutions. - gotta make profit, but never pursue selfish desires. |
|
|
4.
Workplace Discipline |
def: act of influencing behavior through reprimanding
goal: To correct behavior, not to punish-not tied to someone's personality. |
|
|
4.
Hot Stove Rules of Administering Discipline (reprimand should be...) |
- be immediate
- be directed towards someone's actions - communicate a warning - Consistently applied - informative -occur in a supportive setting - support realistic rules |
|
|
4.
Steps in Disciplining Employees |
1. Review what was said in the last meeting
2. Get reaction/comments 3. Drop the axe or consider other alt. |
|
|
4.
Negative Consequences of Firing |
Loss of Productivity
Loss of Job, Self- esteem, or security of employees Peer group resentment Court Action |
|
|
4.
When a court request is received, A Good Lawyer will Tell you to give only the Five following.... |
1.Name
2.SSN 3.Beg. and End. dates of Employment 4.Highest position an indiv. holds. 5.HIGHEST Rate of pay |
