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40 Cards in this Set

  • Front
  • Back
how much information we can keep in our minds
7 + / - 2
less ideas developed in a group b/c ppl put less effort {tug-o-war}
Social Loafing
increasing autonomy in their jobs
Employee Empowerment
‘Auto’=
self
from supervisor, peer, subordinates, customers, to self
360 Feedback
ability (“can do”) * motivation (“will do) * role clarity (“knows what to do”)
performance
We use to believe that the optimal span of control was ____ employees.
3-7
______ can lead to a maximizing situation, but must get lucky & you wouldn’t
know if it occurred.
Satisficing
a. Which are true concerning heuristics?
efficient, simplify, produce, when lead to errors = biases {misapplied}
b. Decision framed negatively, the decision maker…
likes to take more risk [positively = less risk, they will have more sales]
c. Overestimate frequency of an event? [easily recalled = not always true]
emotional, vivid, recent, specific --- makes easier to remember so cause you to
overestimate
d. Gambler’s fallacy, series unfortunate, next event?
nearly a sure thing
e. Is decision-making a function of management?
no, it’s a part of all function & its most closely associated w/ planning
Programmed decisions are associated w/ which of the following decision-making conditions?
certainty & risk [non-programmed decisions = risk & uncertainty]
g. The behavioral model assumes that decisions are made under what conditions?
“bounded rationality” - you don’t know everything
risk & uncertainty
h. What type of decision making is most likely to occur under conditions of the irrational man
model?
uncertainty, little information
i. A manager has a rule when hiring new sales ppl, “if have weak handshake, won’t make a
good salesperson.” Example of…
a programmed decision
j. What films invest in, given about every 1 or 2 films out of 10 will be a hit & make money.
This is a decision made under…
risk (low profitability)
k. Which factors would bound one’s rationality?
limited mental capacity, emotional state, unforeseeability of future events
l. Traditional economic model assumes that manager’s make decisions under…{a prescriptive
model}
certainty
m. Behavioral model assumes managers made decisions under…
risk & uncertainty
n. Which doesn’t evaluate alternatives generated?
brainstorming
o. Which deemphasizes the group process to the greatest extent?
Delphi Technique {brainstorming & synectics rely most!}
p. Rules of brainstorming?
quantity, not quality is sought
q. NGT 5 Steps:
members vote privately! {tries to deemphasize group somewhat}
r. Which uses analogy & fantasy to improve creativity?
synectics [fantasy = super-hero technique]
s. Operations Research techniques are least applicable to decisions made under…
uncertainty & top managers {most applicable = risk & 1st-line managers}
t. Assembly line worker job:
low SV, low TI, relatively low TS, not much autonomy, fairly high performance

feedback [self]
-- low in all, except feedback
-- narrow breadth & shallow depth
u. Craftsman:
high SV, TI, TS, lot autonomy, & feedback
-- wide breadth & deep depth

{As sill variety increase, task identity increased…correlated}
v. When we downsize we give people more to do w/ less supervision giving them more
autonomy…
we’re enriching their job
can enrich too much
v. When we downsize we give people more to do w/ less supervision giving them more
autonomy…
we’re enriching their job
can enrich too much
w. Job make products from beginning to end & take pride in her work, this job would be high
on…
task identity
x. Which is most similar to job depth?
autonomy [job breadth = skill variety]
y. In specialized jobs (assembly lines)…
workers perform repetitive tasks
efficiency high, but quality may suffer
performance feedback high, all other characteristics are low
z. More technology determines, harder to redesign…
Exxon Plastics = most difficult
GM Shreveport
Sally’s Craft Shop = easiest to redesign
aa. More you specialize…
harder to coordinate
bb. What most prevalent 1st part in IR?
primitive/agency decision
cc. Not advantage w/ functional designs?
coordination is easier to achieve due to increased focus on specialists
dd. When will use a functional design?
the environment is stable
ee. Matrix design is a combo of…
functional & product