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30 Cards in this Set
- Front
- Back
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Online journal in which people write about whatever they want about any topic
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blog
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The transfer of information and understanding from one person to another
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communication
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Interpreting and trying to make sense of a message
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decoding
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Communication that flows from a higher level to a lower level.
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downward communication
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Translating a message into understandable symbols or language.
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encoding
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Communication between people inside and outside an organization.
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external communication
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An extended intranet that connects internal employees with selected customers, suppliers, and other strategic partners.
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extranet
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The receiver's expression of his reaction to the sender's message. Also, the information about the reaction of the environment to the outputs that affect the inputs
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feedback
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Communications that follow the chain of command and are recognized as official.
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formal communication channels
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The unofficial communication system of the informal organization.
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grapevine
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Use of state-of-the-art computer software and hardware to help people work better together.
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group support systems (GSSs)
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Communication that flows within and between work units; its main purpose is coordination.
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horizontal communication
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Communication that develops outside the formal structure and does not follow the chain of command.
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informal communication channels
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An overload that occurs when the amount of information received exceeds a person's ability to handle or process it.
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information overload
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An organization's private, internal Internet.
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intranet
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Terminology specific to a particular profession or group.
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jargon
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Style of management whereby a manager literally walks around the organization and talks with people across all line of authority.
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management by wandering around (MBWA)
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Indication of how well a particular medium conveys information and promotes learning.
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media richness
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The pathway by which a message travels.
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medium
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The information to be shared.
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message
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The use of technology to participate in several interactions at the same time.
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multicommunicating
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Any disturbance that interferes with the transmission of a message.
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noise
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Messages in a form other than the written or the spoken word.
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nonverbal communication
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The person for whom the message is intended.
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receiver
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The study of the meaning of words
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semantics
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The person wanting to share information.
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sender
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Unsolicited e-mail jokes and junk mail.
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spam
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A standardized mental picture resulting from oversimplified beliefs about a certain group of people.
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stereotype
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High definition video-conferencing systems that simulate face-to-face meeting among users.
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telepresence technology
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Communication that flows from lower levels to higher levels.
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upward communication
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