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9 Cards in this Set

  • Front
  • Back
refers to the work processses, machines, techniques and actions used to make inputs into outputs
core technology
work process which is directly related to the mission of an organization
technical complexity
represents the degree to which work is performed by machines
3 types of production
small batch (job shop)
mass production
continuous process production (nuclear)
Flexible Manufacturing Systems
links together manufacturing components that previously stood alone
lean manufacturing
use highly skilled employees who watchover to lower waste and improve quality
Characteristics of a service
intangible product
simaultaneously purchased and consumed
direct interaction
Workflow interdependence
Pooled interdependence
departments work independently
Reciprocal (a to b; b to a)
Socio-technical systems
recognizes social and technical needs in effective job design; combining needs of people with needs of technical efficiency