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91 Cards in this Set
- Front
- Back
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Power
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the ability to influence another person, occurs between an agent and a target
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Influence
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the process of affecting thoughts, behavior, and feelings of another
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Authority
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the right to influence another person
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Counter Power
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capacity of a person to keep a more powerful person or group in the exchange relationship from taking control
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Zone of Indifference
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the range in which attempts to influence a person will be perceived as legitimate
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Reward Power
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power based on an agent's ability to control rewards that a target wants
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Coercive Power
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based on an agent's ability to cause an unpleasant experience or target
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Legitimate Power
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power based on position and mutual agreement
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Referent Power
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an elusive power based on interpersonal attraction
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Expert Power
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power that exists when an agent has specialized knowledge that the target needs
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What are the most impactful forms of power?
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Referent and expert
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Strategic Contingencies
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activities that other groups depend on in order to complete their tasks
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substitutability
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being replaceable
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Differentiation
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having something unique about the individual
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Controlling tasks
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being very specialized so it's hard to get replaced
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Controlling Knowledge
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having a special knowledge that not many have
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Controlling labor
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have to do with unions
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Centrality
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have a centralized or decentralized structure, power and info
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Discretion
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Not having a boss "over your shoulder"
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Visibility
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Employees need to be visible in a good way
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Informative Power
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Access to and control over important information
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Personal Power
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used for personal gain
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Social Power
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power used to create motivation or to accomplish group goals
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Social power
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Which type of ethical power is the most effective?
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Silent Authority
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"Sit Down"
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Pressure
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Using facts, threats, or intimidation, not a very good tactic
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Exchange
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offering to do favors in an effort to create a favorable impression
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Forming Coalitions
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seeking the help of others to persuade you to do something
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Upward Appeal
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seeking to persuade by saying that the request is approved by higher management
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Impression Management (ingratiation)
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using flattery, opinion conformity, and subservient behavior, not so good because it may raise doubts
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Rational Persuasion
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using logical arguments and factual evidence
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Information Control
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manipulating info, builds distrust, not good
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Upward Appeal with persuasion
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Which is the most effective influence tactic?
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Hard Influence Tactics
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Influence tactics that result in resistance
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Soft Influence Tactics
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Influence tactics that result in commitment
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Compliance
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Using both hard and soft influence tactics results in...
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Moral compass, family and friends, career aspirations
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The three Jimmy Barge thingies
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Leadership
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ability to influence, motivate, and enable other to contribute toward the effectiveness of the organization of which they are members
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Capacity
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the potential each of us has to do more and be more than we are now
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Competence
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skills, abilities and knowledge needed to perform the job satisfactorily and effectively
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Mental Models
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theories people hold about specific systems in the world and their expected behavior
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Assumptions
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shape mental models and can be very dangerous because people tend to accept them as truth when they should just be seen as temporary ideas
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Contextual Intelligence
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being able to think about external environment, to sense the social, political, technological and economic context of the times and adopt a mental model that help organizations best respond
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Ability to change one's mental model
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What is the greatest factor in determining success of leaders?
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Independent Thinking
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questioning assumptions and interpreting data and events according to one's own beliefs, ideas, and thinking, rather than pre-established rules or categories defined by others
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Intellectual Stimulation
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Arousing followers' thoughts and imaginations, stimulating followers' ability to identify and solve problems clearly
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Representational Redescription
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Changing someone's approach using different vantage points
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Openmindedness
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Putting aside preconceptions and suspending beliefs and opinions
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Mindfulness
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the process of continuously reevaluating previously learned ways of doing things in the context of evolving information and shifting circumstances
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Systems Thinking
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the ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns
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Personal Mastery
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the discipline of personal growth and learning and of mastering yourself; it embodies personal visions, facing reality, and holding creative tension
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Personal Vision
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provides purpose, having a clear vision of a desired future
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Facing Reality
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provides commitment to truth, deeper awareness
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Holding Creative Tension
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reality and vision creates tension, must reorganize thinking and process, gap between vision and current situation
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Emotional Intelligence
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a person's abilities to perceive, identify, understand, and successfully manage emotions in the self and others
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Emotions
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psychological, behavioral, and physiological episodes experiences towards an object, person, or event that create a state of readiness
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Emotional Contagion
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process in which a person or group influences the emotions and behavior of another person or group through the conscious or unconscious induction of emotion
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Relationship Management
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the ability to connect with others and build positive relationships
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Self Awareness
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the ability to recognize and understand your own emotions and how they affect your life and work
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Empathy
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being able to put yourself in someone else's shoes
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Fear Based Motivation
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motivation based on fear of losing a job
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Love Based Motivation
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motivated based on feeling valued in the job
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Ethics
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the set of moral principles or values that defines right and wrong for a person or group
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Ethical Behavior
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behaviors that conform to a society's accepted principles of right and wrong
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Moral Instincts
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emotional reactions that are linked to the interests or welfare either of society as a whole or at least persons other than the person judging the situation
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Other Condemning
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reactions to others' unethical or immoral behavior (anger, disgust, contempt)
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Self Conscious
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Reactions about one's own behavior (shame, guilt)
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Other suffering
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Reactions to others' suffering (feeling bad at another's suffering, sympathy, compassion)
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Other Praising
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reactions to others' ethical or moral behavior (positive, gratitude, awe, elevation)
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Moral Cognition
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decision making process of understanding ethical situations
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Ethical Sensitivity
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ability to recognize the presence and determine the relative importance of an ethical issue, individual factor or orientation
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Ethical Intensity
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degree that issue demands the attention and concern for ethical principles
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Magnitude of Consequence
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How serious can the outcome be?
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Social Consensus
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How do most people feel about it?
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Probability of an effect
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likelihood of a certain outcome happening
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Temporal Immediacy
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How soon is it going to happen?
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Proximity of Effect
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how close is the issue to my interest?
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Concentration of Effect
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how many people does it affect?
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Pre-conventional Morality
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self only morals
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Conventional Morality
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following law morals
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Post-conventional Morality
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everyone morality
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Conventional
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Which type of morality do most people operate at?
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Moral Disengagement
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process of justifying away bad behaviors
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Workplace Deviance
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behavior that violates organizational norms and is harmful to organizations and its employees
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Ethical Work Climate
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employees perceptions concerning the ethical characteristics of the work environment that directly and indirectly affect how things are done in the organization
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Rule Based Ethics Approach
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preventing, detecting, and punishing violations of the rules, motivate employees to engage in behaviors that work around the rules
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Ethical Leadership
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leaders who demonstrate appropriate conduct and behavior to followers and who act ethically through two way communication and the reinforcement of appropriate behavior
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Value
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what something is worth
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values
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what individuals believe in
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shareholder
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holding shares in a company
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stakeholder
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anyone affected in the company
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