Mgmt 371

Front 1

Peggy works in the accounting department.

determine the costs associated with sales contracts components

Mintzberg

Back 1

Decisional

Front 2

competitive rivalry is exemplified by

Back 2

price wars

Front 3

WOTF related to theory and practice of MGMT is TRUE?

Back 3

theory provides a systematic framework for mgmt activites

Front 4

The decision by GE to do business, through subsidiaries, with Iran would have been made at which org level?

Back 4

top mgmt

Front 5

____________ is part of an orgs general environment?

Back 5

Technology

Front 6

A jihadist called for a violent attack on Letterman after he made fun of Al Qaeda. Letterman knocks US leaders daily.

This is a difference in the ___________ dimension

Back 6

sociocultural

Front 7

When HTC offered the first cell pone with a button dedicated to FB, it was responding to changes in the ____________ environmental direction

Back 7

technological

Front 8

Satellites, shipping ports, railroads, and airports are __________

Back 8

infrastructure

Front 9

At 3M researchers are encouraged to generate a significant part of the company's income from new product development. The managers are evaluated on the degree to which they meet this standard. What model of org effectiveness is this?

Back 9

Goal approach

Front 10

WOTF is not associated with the mgmt function of leading?

Back 10

checking on the quality of finished products

Front 11

The Sarbanes-Oxley Act requires the _________ to vouch for the validity of a firm's financial disclosures.

Back 11

CEO, CFO, COO

Front 12

Geert Hofstede identified all of the following fundamental differences that can be used to characterize people in different cultures EXCEPT

Back 12

global orientation

Front 13

The ________ is the extent to which new competitors can easily enter a market or market segment

Back 13

threat of new entrants

Front 14

The degree of ________ is the extent to which the org env is relatively simple or complex

Back 14

homogeneity

Front 15

In a scandal at Tyco, shareholders sued the _________ for negligence in failing to monitor properly

Back 15

board of directors

Front 16

An org design that is mechanistic

Back 16

none of these choices

Front 17

WOTF correctly lists all of the basic mgmt functions?

Back 17

planning and decision making
organizing
leading
controlling

Front 18

Many builders are using fiber cement siding to build houses.
Some stuff about petroleum vs soy paint
LONGGGGG

Back 18

the natural environment

Front 19

When a locally owned construction firm fears new competition from a national chain like Toll Brothers moving in, it is experiencing a change in its

Back 19

external environment

Front 20

Elton Mayo conducted experiments at WE's Hawthorne plant from 1927-1932. He discovered that

Back 20

social pressure was more important than financial incentive

Front 21

WOTF is NOT one of the arguments in favor of social responsibility

Back 21

Business executives are uniquely qualified to make decisions such as these

Front 22

Social media impacts the amount of mail sent through the USPS. This is an example of

Back 22

competitors

Front 23

When 2 or more firms combine to form a new firm. This is called a

Back 23

merger

Front 24

A purchasing agent is an exampled of a ________

Back 24

boundary spanner

Front 25

The National Organization of Women works to influence legislators to support NOW's position. NOW is a

Back 25

lobbyist

Front 26

__________ is the least risky type of international business in which firms usually become involved

Back 26

importing/exporting

Front 27

Someone's ethical standards are developed as a child in response to his/her

Back 27

all of these are correct

Front 28

Under US law, it is illegal for a US firm operating in a foreign country to pay bribes to get what it needs.
Bribe question

Back 28

cultural differences

Front 29

WOTFS about the role of education in mgmt is TRUE?

Back 29

the primary advantage of a college education for managers is that a person can become familiar with current research and thinking on mgmt

Front 30

Scientific mgmt evolved at the dawn of the 20th century becuase

Back 30

worker efficiency was low

Front 31

Many orgs allow employees to work remotely using technology. The org saves money on real-estate. This is a __________ function of mgmt

Back 31

organizing

Front 32

NY passed a law requiring no smoking in bars and restaurants.
Owners put pressure on their staff
Owners are taking a _______ stance toward social responsibility

Back 32

obstructionist

Front 33

Robert Owen (1771-1858), a british industrialist, recognized the importance of the human aspect of production. Owen believed workers deserved all EXCEPT WOTF?

Back 33

paid time off

Front 34

Middle managers spend most of their time

Back 34

implementing plans of top managers

Front 35

WOTF is the MOST important action that top managers can take to promote ethical behavior?

Back 35

adhere to ethical standards themselves

Front 36

The internal environment of a corporation consists of

Back 36

all of these choices

Front 37

the least environmental uncertainty is faced by orgs with a ________ environment

Back 37

stable and simple

Front 38

TransFair USA promotes fair trade programs so farmers in developing countries can earn high enough wages to afford adequate nutrition and basic health care. TransFair is trying to change the __________ environment of international mgmt

Back 38

economic

Front 39

The general evironment of orgs have all of the following EXCEPT which dimension?

Back 39

domestic

Front 40

WOTF describes 1 of the reasons for establishing the European Union?

Back 40

eliminate trade barriers between member countries

Front 41

When a local manager is given autonomy and responsibility in dealing with job design, he/she has freedom in global

Back 41

organizing

Front 42

___________ justice relates to the degree of fairness people see in how they are treated by others in their org

Back 42

interpersonal

Front 43

All of the following are physical resources EXCEPT

Back 43

labor used in production

Front 44

WOTFS about mgmt is TRUE?

Back 44

mgmt exists in organized crime and street gangs

Front 45

WOTF would have the LEAST to worry about in terms of the threat of new entrants

Back 45

Airline jet manufacturer

Front 46

The correct sequence in which a manager should accomplish the four basic mgmt functions

Back 46

depends on the prevailing circumstances

Front 47

Theory X managers believe workers are

Back 47

lazy

Front 48

When editors ensure authors meet a deadline, the editors are working in which functional area?

Back 48

operations

Front 49

WOTF is an example of an org?

Back 49

all of these choices

Front 50

Which interpersonal role involves serving as a link among people

Back 50

liaison

Front 51

WOTFS BEST reflects the proper approach to goal setting

Back 51

Managers should set goals for their own level in the organization

Front 52

A __________ is an informal group allied together for a certain purpose

Back 52

coalition

Front 53

The ____________ of the National Park Service is "to promote and regulate the use of national parks which purpose is to....."

Back 53

mission statement

Front 54

Goals can

Back 54

all of these choices

Front 55

A ________ strategy is a pattern of action that develops over time in an org in the absence of missions and goals, or despite missions and goals

Back 55

emergent

Front 56

3M is a highly innovative firm that is constantly seeking new markets and is oriented toward growth and taking risks. It uses a ______ strategy

Back 56

prospector

Front 57

Chapparel Steel is so efficient in its steel production and casting processes that it is the only US steel producer that regularly exports its products to Japan. This is an example of Chapparel Steel's

Back 57

distinctive competence

Front 58

WOTF decision making models is a prescriptive model

Back 58

classical

Front 59

According to the planning process described in the text, operational plans flow directly from

Back 59

tactical plans

Front 60

The __________ argument supports the idea that if managers work effectively with a diverse group the org as a whole will respond more effectively to its changing environment

Back 60

systems flexibility

Front 61

When evaluating decision alternatives, the first question to ask is whether an alternative is within the realm of probability and practicality for the org. This refers to WOTF alternative evaluation criteria?

Back 61

feasibility

Front 62

_________ is the set of values that helps its members understand what the org considers important

Back 62

organization culture

Front 63

An org could have a high level of intergroup conflict if

Back 63

the mgmt uses a closed door policy

Front 64

The first step for the entrepreneur in planning his business is

Back 64

engage in self analysis

Front 65

In WOTF industries is small business usually poorer performers than large business

Back 65

manufacturing

Front 66

An org implementing a prospector strategy needs to

Back 66

all of these choices

Front 67

Decisions that are routine and deal with situations in which the factors are familiar and have occurred in the past are called _______ decisions

Back 67

programmed

Front 68

_________ is the act of choosing one alternative from many

Back 68

decision making

Front 69

Business-level strategy focuses primarily on

Back 69

the area in which the firm may have an advantage and how much various organizational parts enhance each other

Front 70

Groups that are used to develop a consensus of expert opinion without the members of the group meeting face to face are called

Back 70

delphi groups

Front 71

A __________ goal of Choice Waste Management could be to expand operations in 2 or more countries this year

Back 71

strategic

Front 72

A gender-related problem many orgs face today is called

Back 72

the glass ceiling

Front 73

Which activity in developing a business plan is the most important

Back 73

researching the market

Front 74

WOTFS about the cost argument for diversity is TRUE?

Back 74

a manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism

Front 75

WOTFS BEST describes bounded rationality

Back 75

decision makers are limited by having incomplete information as well as by their values, unconscious reflexes, skills, and habits

Front 76

Diversity

Back 76

can be conceptualized as a continuum

Front 77

When the external labor market's composition is reflected by that of an org, __________ has occurred.

Back 77

full structural integration

Front 78

Goals are classified according to their ________ when the terms quantity, productivity, and innovation are applied to them

Back 78

area

Front 79

WOTFS about the marketing argument for diversity is TRUE?

Back 79

orgs with diversity and multiculturalism are better able to understand different market segments than less diverse orgs

Front 80

________ exists when the economic value together is greater than the value of the parts

Back 80

synergy

Front 81

When the manager understands the available options but the probabilities associated with each option are unknown, the manager is experiencing

Back 81

deicision making under risk

Front 82

Using the BCG matrix, SBU's are classified on the basis of

Back 82

market share and market growth rate

Front 83

WOTF best describes an entrepreneur

Back 83

Chad Olsen, who hired a consulting firm to research his business idea and help him set up Help-Doc, which he now manages

Front 84

The most significant change in small business is

Back 84

the rapid emergence of electronic commerce

Front 85

Plans that have an intermediate time horizon and are concerned with getting things done are called ________ plans

Back 85

tactical

Front 86

A single use plan that has a more narrow scope than a program is called a

Back 86

project

Front 87

in WOTF industries are you most likely to find small business success

Back 87

retailing

Front 88

Hurricane Irene was forecast to hit the coast a week before it arrived. The plan to evacuate the Outer Banks of North Carolina was an _________ plan

Back 88

action

Front 89

________ strategies in the Miles and Snow model represent a middle of the road approach to business strategy

Back 89

analyzer

Front 90

Comcast launched TV One, a station geared to African-Americans 24-54 tears old. It does not offer much hip hop. The program selection is part of Comcast's _______ plan

Back 90

operational

Front 91

European wine producers from regions like Chablis, Chianti, and Bordeaux set a goal of increasing sales. They ran into ________. Their wine name was already registered in some countries

Back 91

constraints

Front 92

Four general factors contribute to the failure rate of small businesses. WOTF is NOT one of those factors?

Back 92

low startup costs

Front 93

_________ plans are the org plans that are broadest in focus and have the longest time frame

Back 93

strategic

Front 94

Google set a _______ goal to purchase Motorola Mobility.

Back 94

Strategic

Front 95

The most significant disadvantage to franchising as a means of acquiring a business is

Back 95

high startup costs

Front 96

When an org effectively manages diversity, absenteeism decreases, worker turnover is reduced, and productivity increases. These results are suggested by the _________ argument

Back 96

cost

Front 97

Target is a discount retailer with cleaner stored, more customer service, and more current fashions. Target uses a __________ strategy

Back 97

focus

Front 98

What is the most common source of funds for entrepreneurs?

Back 98

personal financial resources

Front 99

Managers at LEO Corporation scrutinize problems until the feel they have all of the info they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions. Which decision making model does this most closely resemble?

Back 99

classical

Front 100

AirTran Airlines (formerly ValuJet) has a fleet that is older than other airlines. This is a potential _________ because i can give the company an image of poor quality or unsafe planes.

Back 100

organizational weakness

Front 101

Org _______ refers to the manner in which an orgs structural components are arranged to manage the total organization

Back 101

design

Front 102

WOTFS does NOT describe an advantage of product departmentalization?

Back 102

administrative costs are lower

Front 103

WOTF is NOT a type of intervention or activity commonly used in org development

Back 103

external recruitment

Front 104

A pre-employment test that requires applicants to perform the same type of tasks they will actually do on the job will have high

Back 104

content validity

Front 105

IBM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the org who propose a new product idea. The Master Inventor program supports

Back 105

intrapreneurship

Front 106

Machiavellianism is

Back 106

all of these choices

Front 107

The opposite of micromanaging is

Back 107

delegating

Front 108

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling, and rewarding, and will allow her the standard of living she is looking for. She has made a ________ with her new employer

Back 108

psychological contract

Front 109

The extent to which the contributions of the individual match the inducements offered by the org is referred to as the

Back 109

person job fit

Front 110

One of the common complaints of special education teachers is that they are not allowed to teach cuz of all their paperwork
In this case _______ did not produce satisfied workers

Back 110

job enlargement

Front 111

Wegmans has a reputation for paying higher than the prevailing wages in the industry. This is an example of a ______ decision by its mgmt

Back 111

wage level

Front 112

WOTF strategies would generally follow a bureaucratic design?

Back 112

defender

Front 113

Laundry is never done. Unless it is done naked, doing laundry creates more work. Laundry lacks _______

Back 113

task identity

Front 114

A persons ability to get along with other in an org is known as

Back 114

agreeableness

Front 115

When a board of directors chooses an internal candidate for CEO it reduces resistance to change because employees already know more about the boss. This is a form of

Back 115

education and communication

Front 116

A company that sells names and addresses for direct mail and internet marketing has subcontracted R&D. They only have a few employees and sell info to telemarketers.
WOTF terms BEST describes its org design?

Back 116

virtual organization

Front 117

WOTF approaches to org design automatically created lateral relationships?

Back 117

matrix

Front 118

Stacey complains constantly. The world has never been fair to her. This is known as

Back 118

negative affectivity

Front 119

Weber's guidelines for bureaucratic design include

Back 119

a clear chain of command

Front 120

You are reading a document with the following information: "Workers will work in an office environment using a computer. Some lifting will be involved but will not exceed 5 pounds." You are reading part of a job

Back 120

description

Front 121

Rose Marie's boss tells her what to do, not how to do it. WOTFS is TRUE?

Back 121

Rose Marie apparently has a high amount of autonomy in her job

Front 122

Fred is in the Army. He saw a couple major motion pictures that took place in Iraq. The were so inaccurate he refuses to see another war movie. He now thinks all Hollywood producers are left wing zealots. Fred is using

Back 122

stereotyping

Front 123

When managers let people who will be affected by an impending change know the reasons for the change, the _________ stage of the Lewin Model of org change has been reached.

Back 123

unfreezing

Front 124

According to Herzberg's two-factor theory of motivation, WOTF is a motivator

Back 124

an opportunity to show what you can do

Front 125

The idea that org change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative mgmt theories presented earlier in the text. What is that theory?

Back 125

systems theory

Front 126

WOTF is NOT a characteristic of organic orgs?

Back 126

high level of specialization

Front 127

WOTF BEST describes the situational view of org design?

Back 127

the appropriate org design depends on the circumstances

Front 128

According to the expectancy model, performance is a result of

Back 128

valence

Front 129

Which kind of reinforcement involves providing a desired outcome in the presence of desirable behavior?

Back 129

positive

Front 130

Nora is chief legal counsel for Midco Waste. She has

Back 130

functional authority

Front 131

The Age Discrimination in Employment Act

Back 131

outlaws discrimination against workers older than 40

Front 132

GM launched a contest for independently produced Super Bowl ads for Chevrolet. The contest is an example of a

Back 132

planned change

Front 133

Charlie believes "let go and let God". Charlie has a

Back 133

external locus of control

Front 134

Workers in a Mcdonalds are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job

Back 134

rotation

Front 135

Employees at Recordings for the Blind and Dyslexic met at a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment. Which bureaucratic characteristic does this violate

Back 135

a healthy social distance between supervisor and subordinate

Front 136

The Pizza Place makes only pizza and sells only pizza, drinks, and prepackaged snacks. This is an example of the _________ org design

Back 136

functional (U-Form)

Front 137

Jill enjoys a challenge. She never stagnates. If work is not providing enough growth, then she will train for a marathon. Jill is working on her ________ needs

Back 137

achievement

Front 138

Total sales, budget expenditure, and the number of claims processed are all examples of

Back 138

objective performance appraisal criteria

Front 139

Darin, the HR manager of a local firm, makes sure that the firm is paying men and women the same if they are doing the same job. The legal constraint that he is abiding by is the

Back 139

Equal Pay Act

Front 140

Many college students work as interns over the summers. Some are offered employment upon graduation. Internships can be a

Back 140

realistic job preview

Front 141

Vera Bradley makes fashion accessories. It releases 4 new patterns 4 times a year. The new patterns are an example of a _________ innovation

Back 141

incremental

Front 142

WOTF labor regulations could have potentially prevented a 2006 mine accident in West Virginia that killed 11 miners?

Back 142

OSHA (occupational safety and health act)

Front 143

Some employers have instituted a ________. This allows employees, within limits, to choose a benefit package that best suits their own needs

Back 143

cafeteria benefits plan

Front 144

According to the text, performance is basically determined by

Back 144

ability, motivation, and environment

Front 145

Corinne observed her company laying people off without notice or explanation. Her _______ will likely decrease

Back 145

organizational commitment

Front 146

Gary retired. He misses his friends from work. Retirement is not fulfilling which level of need in Maslow's Hierarchy?

Back 146

belongingness

Front 147

A wide span of mgmt produces

Back 147

a flat organization

Front 148

The process by which the manager identifies and then tries to eliminate as many of the negatives - factors that will make the job of change more difficult - as possible is called

Back 148

force field analysis

Front 149

Gerald is about to cook dinner and discovers he is missing an ingredient. He can switch to a new recipe, substitute an ingredient, or create something completely new. He is currently at which step in the motivation process?

Back 149

choosing a behavior that satisfies the need

Front 150

The starting point for all job design activities is determining the level of desired

Back 150

specialization