Mgmt 343 Exam 2 (Ch. 7)

Front 1

Training

Back 1

a planned effort by a company to facilitate the learning of employees

Front 2

Training can...

Back 2

-Increase employees’ knowledge of foreign competitors and cultures.
-Help ensure that employees have the basic skills to work with new technology,
-Help employees understand how to work effectively in teams to contribute to product and service quality.
-Ensure that the company’s culture emphasizes innovation, creativity, and learning.
-Ensure employment security by providing new ways for employees to contribute to the company when:
--their jobs change
--their interests change
--their skills become obsolete
-Prepare employees to accept and work more effectively with each other, particularly with minorities and women.

Front 3

Training Design Process

Back 3

1. Needs assessment
2. Ensuring readiness for training
3. Creating a learning environment
4. Ensure transfer of training
5. Selecting training methods
6. Evaluating training programs

Front 4

Needs Assessment

Back 4

Oranizational Analysis
Person Analysis
Task Analysis

Front 5

Ensuring readiness for training

Back 5

Motivation to learn
Self efficacy
Understanding benefits or consequences of training
Awareness of training needs, career interests and goals
Work environment characteristics
Basic skills

Front 6

Creating a learning environment

Back 6

Identification of learning objectives and training outcomes
Meaningful material
Practice
Feedback
Observation of others
Administering and coordinating program

Front 7

Ensure transfer of training

Back 7

Climate for transfer
- self-management strategies
- peer and management support

Front 8

Selecting training needs

Back 8

Presentational methods
Hands-on methods
Group methods

- Instructor led classroom instructions
- audiovisual techniques
- mobile technologies
- on the job training
- self directed learning
- apprenticeship
- simulation
- e-learning

Front 9

Evaluation training programs

Back 9

Training outcomes
Evaluation design
- posttest only
- pretest/posttest
- posttest only with comparison group
- pretest/posttest with comparison group
- time series

Front 10

Outcomes used in evaluating training programs

Back 10

- cognitive outcomes
- skill-based outcomes
- affective outcomes
- results
- return on investment

Front 11

Socialization

Back 11

1. Anticipatory socialization
2. Encounter
3. Settling in

Front 12

Anticipatory socialization

Back 12

expectations are developed about:
- the company
- job
- working conditions
- interpersonal relationships

Front 13

Encounter phase

Back 13

occurs when the employee begins a new job

Front 14

Settle-in phase

Back 14

employees start to feel comfortable with job demands and social relationships

Front 15

Orientation programs

Back 15

play an important role in socializing employees. It involves familiarizing new employees with:
- company rules
- policies
- procedures