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48 Cards in this Set
- Front
- Back
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who is said to be the creator and inventor of modern mgmt?
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Peter Drucker
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what type of mgmt means translating principles based on best evidence into organizational practice, bringing rationality to the decision making process?
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evidence based mgmt
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who were evidence-based mgmt's two main proponents?
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Jeffrey Pfeffer and Robert Sutton
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What viewpoints does the historical perspective consist of?
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classical, behavioral, and quantitative viewpoints
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what viewpoints does the contemporary perspective consist of?
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systems, contingency, and quality-mgmt viewpoints
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Which viewpoint emphasized finding ways to manage work more efficiently and had two branches-scientific and administrative
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classical viewpoint
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what emphasized the scientific study of work methods to improve the productivity of individual workers?
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scientific management
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who were the two chief proponents of scientific mgmt?
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Fredrick W. Taylor and the team of Frank and Lillian Gilbreth
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What did Taylor believe to be the 4 principles of scientific mgmt?
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(1)Evaluate a task by scientifically studying each part of the task
(2)Carefully select workers with the right abilities for the tasks (3)Give workers the training and incentives to do the task with the proper work methods (4)Use scientific principles to plan the work methods and ease the way for workers to do their jobs |
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Taylor based his system on what and suggested employers institute a _____ _____ system, in which more efficient workers earned higher wages.
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-motion studies
-differential rate system |
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Who was considered to be the father of scientific mgmt?/
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Fredrick W. Taylor
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what type of mgmt is concerned with managing with whole organization?
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administrative mgmt
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who were the proponents of administrative mgmt?
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Henri Fayol and Max Weber
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Who was considered to be the father of modern mgmt? What were his five traditional functions of mgt?
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-Henri Fayol
(1)planning (2)organizing (3)controlling (4)commanding (5)coordinating |
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Who was the father of bureaucratic mgmt and what did he believe to be 5 positive bureaucratic features?
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Max Weber
(1)Well defined hierarchy of authority (2) Formal Rules and procedures (3) A clear division of labor, with parts of a complex job being handled by specialists (4) Impersonality without reference or connections to a particular person (5) Careers based on merit |
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Why was Max Weber important?
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his work eventually had a major influence on the structure of large corporations, such as the Coca-Cola Company.
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What did the behavioral viewpoint emphasize?
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the importance of understanding human behavior and motivating employees toward achievement
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Who are the three people who pioneered the behavioral theory?
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Hugo Munsterberg, Mary Parker Follet, and Elton Mayo
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Why was Hugo Munsterberg important?
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His ideas led to the field of industrial psychology, the study of human behavior in workplaces
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Mayo began the hawthorne studies and hypothesized what became known as what>
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The Hawthorne Effect which said employees worked harder if they received added attention or if they felt like their managers cared about their welfare and that supervisors paid special attention to them
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What movement proposed that better human relations could increase worker productivity and what two theorists contributed most to this idea?
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human relations movement (Abraham Maslow and Douglas McGregor)
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Who came up with the "theory X/Y"?
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Douglas McGregor
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Theory X vs Theory Y?
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Theory X represents a pessimistic, negative view of workers . Theory Y represents the outlook of human relations proponents-an optimistic, positive view of workers
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What type of science relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers?
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behavioral science
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what is the application to management of quantitative techniques, such as statistics and computer simulations. What are the two branches of this type of management?
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Quantitative mgmt
(management science and operations management) |
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what type of quantitative mgmt focuses on using mathematics to aid in problem solving and decision making?
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Management science(can improve decision making and strategic planning)
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What type of quantitative mgmt focuses on managing the production and delivery of an organization's products or services more effectively?
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operations mgmt(helps ensure that business operations are efficient and effective)
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what is a set of interrelated parts that operate together to achieve a common purpose?
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system
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what contemporary viewpoint regards the organization as a system of interrelated parts>
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systems viewpoint
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by adopting the systems viewpoint, a person can look at an organization as a collection of what?
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subsystems-parts making up the whole system
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List the four parts of a system
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inputs, outputs, transformation processes, and feedback
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open vs closed systems?
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and open system continually interacts with its environment and a closed system has little interaction with its environment
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what contemporary viewpoint emphasizes that a mangers approach should vary according to the individual and the environmental situation
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contingency viewpoint
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who viewed management as a process?
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Gary Hamel
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what contemporary veiwpoint includes quality-control, quality assurance, and TQM?
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quality-mgmt viewpoint
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what refers to the total ability of a product or service to meet customer needs?
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quality
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what is defined as the strategy for minimizing errors by managing each stage of production? Who were they developed by?
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Quality control; Walter Schewart
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focuses on the performance of workers, urging employees to strive for "zero deffects"
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quality assurance
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from whose work came the strategic commitment to quality and what is this known as?
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W. Edwards Deming and Joseph M. Juran; Total Quality Management (TQM)
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What is a comprehensive approach- led by top management and supported throughout the organization-dedicated to continuous quality improvement, training, and customer satisfaction?
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Total Quality Management (TQM)
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What are the four components of TQM?
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(1)Make continuous improvement a priority
(2)Get every employee involved (3)Listen to and learn from customers and employees (4)Use accurate standards to identify and eliminate problems |
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Why is TQM important?
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It has helped American companies deal with global competition
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what is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge?
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learning organization
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what is an organizations whose members are geographically apart, usually working with email, collaborative computing, and other computer connections?
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virtual organization
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what is a fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks; the collaborators may include competitors, suppliers, and customers.
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boundaryless organization
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what is the economic or productive potential of employee knowledge, experience, and actions?
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human capital
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what is economic or productive potential of strong, trusting, and cooperative relationships?
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Social Capital
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How can a manager build a learning organization?
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(1)You can build a commitment to learning
(2)you can work to generate ideas with impact (3)You can work to generalize ideas with impact |
