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19 Cards in this Set
- Front
- Back
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What do managers do?
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Get things done through other people
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What are 4 management functions?
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PLANNING (defining goals, ORGANIZATION (who does what), LEADING (motivating, resolving conflicts), CONTROLLING (monitoring, making sure thing get done!)
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Explain the three management skills
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1. Technical- apply expertise
2. Human- work with people 3. Conceptual-analyze and diagnose complex situations |
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Explain the interpersonal roles
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1. Figure Head- duties of legal/social, symbolic head
2. Leadership- motivating, directing employees 3. Liason- has outside connections |
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Explain information roles
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1. Monitor- serves as nerve center of internal and external info
2. Disseminator- takes outside info and informs employees 3. Spokesperson- speaks to outsiders on plans, polices, actions and results |
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Describe Decisional Roles
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1. Entrepreneur- initates and brings change
2. Disturbance Handler- corrects disturbances 3. Resource Allocator- makes or approves significant decisions 4. Negotiator- represents the organization at major negotiations |
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What is an independent variable?
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The presumed cause of some change in dependent variable
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What is a dependent variable?
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The key factor that you want to explain or predict and that is affected by some other factor.
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Effective vs. Efficient productivity
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Effective- the achievement of goals
Efficient- the achievement of goals at low cost |
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Correlative vs. Experimentation
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Correlative- survey research, a test to determine the relationship between two variables
Experimentation- a test done to determine the effects of the independent variable on the dependent variable |
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Define random assignment
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An equal chance among participants to be placed in category without bias
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Define empowerment
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managers must stay positive to give employees confident to continue their work
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Define turnover
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voluntary and involentary permanent withdrawl from an organization. High turnover rate results in more costs!!!
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Forces leading to organizational change
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Technological innovation, globalization, changing demographics, diversity, employee empowerment
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Organizational citizenship behavior (OCB)
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an employee going above and beyond, attending optional events etc.
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Define Classical Conditioning
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Unconditioned stimulus produces an unconditional response. Conditioned stimulus produces a conditioned response.
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Define operant conditioning/ reinforcement theory
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argues the behavior is a function of its consequences
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Describe the social learning theory
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view that people can learn through observation and direct experience
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What is the difference between punishment and negative reinforcement?
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Punishment: Do A, get punished, then less likely to do it again
Negative Reinforcement: ex. if you do SALS in class you don't have to do them at home |
