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49 Cards in this Set

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Adult Learning Theory
a field of research that examines how adults learn
Big Sister/Big Brother or Buddy System
Training method in which an old hand shows a new worker the ropes
Coaching
individual, corrective, on-the-job training that is focused on improving performance
Employee Handbook
a written document given to employees which tells them what they need to know about company policies and procedures
Formative Evaluation
an ongoing form of evaluation that uses observation, interviews, and surveys to monitor training
Job Instruction
for every detail of a given job in a given enterprise, instruction in what to do and how to do it
Job Instruction Training
a four-step method of training people in what to do and how to do it on a given job in a given operation
Learning
the acquisition of knowledge or skill
Orientation
a new worker's introduction to a job
Pretest
testing an experienced workers job performance before training
Retraining
additional training given to trained workers for improving performance or dealing with something new
Summative Evaluation
a form of evaluation that measures the results of training after a program has been completed
Teaching Methods
ways in which teachers and trainers convey information to learners
Training
teaching people how to do their jobs; job instruction
Training Objective
a trainer's goal: a statement, in performance standard terms, of the behavior that shows when training is complete
Training Plan
a detailed plan for carrying out employee training for a unit of work
Labor Market
in a given area, the workers who are looking for jobs and the jobs that are available
Job Specification
a list of the qualifications needed to perform a given job
EEOC
federal office responsible for enforcing the employement-related provisions of the Civil Rights Act of 1964 as well as other EEO laws
Age Discrimination Employement Act
act that makes it unlawful to discriminate in compensation, terms, or conditions of employment based on a person's age. The ADEA applies to everyone 40 years of age or older
Pregnancy Discrimination Act
act that makes it unlawful to discriminate against a woman on the basis of pregnancy, childbirth, or related medical conditions
Equal Pay Act
law that requires equal pay and benefits for men and women working in jobs requiring substantially equal skills, effort, and responsibilities under similar working conditions
Immigration Reform and Control Act
federal law that requires employers to verify the identity and employment eligibility of all applicants and prohibits discrimination in hiring or firing due to a person's national origin or citizenship status
American with Disabilities Act
act that makes it unlawful to discriminate in employment matters against the estimated 43 million americans who have a disability
Family Medical Leave Act
act that allows employees to take an unpaid leave of absence from work for up to 12 weeks per year for the birth or adoption of a child or a serious health condition of the employee or his or her spouse, child, or parent
Negligent Hiring
failure of an employer to take reasonable and appropriate safeguards when hiring employees to make sure that they are not the type to harm guests or other workers
Recruiting
actively looking for people to fill jobs
DIRECTIVE: GOING WHERE THE JOB SEEKERS ARE, SUCH AS COLLEGES
INTERNAL: LOOKING FOR PEOPLE WITHIN A COMPANY TO FILL JOBS
EXTERNAL: LOOKING FOR PEOPLE OUTSIDE A COMPANY TO FILL JOBS
Internal Recruiting
searching for job applicants from within an operation
External Recruiting
looking for job applicants outside the operation
Patterned Interview
highly structured interview in which the interviewer uses a predetermined list of questions to ask each applicant
Truth in Hiring
telling an applicant the entire story about a job, including the drawbacks
Job
group of positiong with same duties and responsibilities
Job Analysis
Process of defining the content of the job and its characteristics
Job Description
describes the job as a whole. What the employee is supposed to do, how to perform job duties, and how well they are to be done
Job Evaluation
process of examining the responsibilities and difficulties of each job to determine which are worth more
Job Specification
qualification a person must have in order to get the job
Unit of Work
several distinct work segments
Task
identifiable activity that constitutes a skill or activity necessary to complete a unit of work
Performance Standards
basis for a management system for your people and the work they do, describes the what, how-to, how-well of a job
Position
duties and responsibilities performed by one person
Job Setting
the conditions under which a job is to be done, such as physical conditions and contacts with others
Motivation
the why of behavior, the energizer that makes people behave as they do
Morale
group spirit with respect to getting a job done
Management by Example
managing people at work by setting a good example by giving 100% of your time, effort, and enthusiasm to your own job
Empowering
to give employees additional responsibility and authority to do their jobs
Job Enrichment
shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement, recognition, and growth
Job Loading
adding more work to a job without incrasing interest, challenge, or reward
Behavior Modification
effecting behavioral change by providing positive reinforcement for the behavior desired
Three Essentials for setting up a successful performance standard system
Worker Participation, Active Supervisory Leadership, Built-In reward system