Mgmt 2

Front 1

Adult Learning Theory

Back 1

a field of research that examines how adults learn

Front 2

Big Sister/Big Brother or Buddy System

Back 2

Training method in which an old hand shows a new worker the ropes

Front 3

Coaching

Back 3

individual, corrective, on-the-job training that is focused on improving performance

Front 4

Employee Handbook

Back 4

a written document given to employees which tells them what they need to know about company policies and procedures

Front 5

Formative Evaluation

Back 5

an ongoing form of evaluation that uses observation, interviews, and surveys to monitor training

Front 6

Job Instruction

Back 6

for every detail of a given job in a given enterprise, instruction in what to do and how to do it

Front 7

Job Instruction Training

Back 7

a four-step method of training people in what to do and how to do it on a given job in a given operation

Front 8

Learning

Back 8

the acquisition of knowledge or skill

Front 9

Orientation

Back 9

a new worker's introduction to a job

Front 10

Pretest

Back 10

testing an experienced workers job performance before training

Front 11

Retraining

Back 11

additional training given to trained workers for improving performance or dealing with something new

Front 12

Summative Evaluation

Back 12

a form of evaluation that measures the results of training after a program has been completed

Front 13

Teaching Methods

Back 13

ways in which teachers and trainers convey information to learners

Front 14

Training

Back 14

teaching people how to do their jobs; job instruction

Front 15

Training Objective

Back 15

a trainer's goal: a statement, in performance standard terms, of the behavior that shows when training is complete

Front 16

Training Plan

Back 16

a detailed plan for carrying out employee training for a unit of work

Front 17

Labor Market

Back 17

in a given area, the workers who are looking for jobs and the jobs that are available

Front 18

Job Specification

Back 18

a list of the qualifications needed to perform a given job

Front 19

EEOC

Back 19

federal office responsible for enforcing the employement-related provisions of the Civil Rights Act of 1964 as well as other EEO laws

Front 20

Age Discrimination Employement Act

Back 20

act that makes it unlawful to discriminate in compensation, terms, or conditions of employment based on a person's age. The ADEA applies to everyone 40 years of age or older

Front 21

Pregnancy Discrimination Act

Back 21

act that makes it unlawful to discriminate against a woman on the basis of pregnancy, childbirth, or related medical conditions

Front 22

Equal Pay Act

Back 22

law that requires equal pay and benefits for men and women working in jobs requiring substantially equal skills, effort, and responsibilities under similar working conditions

Front 23

Immigration Reform and Control Act

Back 23

federal law that requires employers to verify the identity and employment eligibility of all applicants and prohibits discrimination in hiring or firing due to a person's national origin or citizenship status

Front 24

American with Disabilities Act

Back 24

act that makes it unlawful to discriminate in employment matters against the estimated 43 million americans who have a disability

Front 25

Family Medical Leave Act

Back 25

act that allows employees to take an unpaid leave of absence from work for up to 12 weeks per year for the birth or adoption of a child or a serious health condition of the employee or his or her spouse, child, or parent

Front 26

Negligent Hiring

Back 26

failure of an employer to take reasonable and appropriate safeguards when hiring employees to make sure that they are not the type to harm guests or other workers

Front 27

Recruiting

Back 27

actively looking for people to fill jobs
DIRECTIVE: GOING WHERE THE JOB SEEKERS ARE, SUCH AS COLLEGES
INTERNAL: LOOKING FOR PEOPLE WITHIN A COMPANY TO FILL JOBS
EXTERNAL: LOOKING FOR PEOPLE OUTSIDE A COMPANY TO FILL JOBS

Front 28

Internal Recruiting

Back 28

searching for job applicants from within an operation

Front 29

External Recruiting

Back 29

looking for job applicants outside the operation

Front 30

Patterned Interview

Back 30

highly structured interview in which the interviewer uses a predetermined list of questions to ask each applicant

Front 31

Truth in Hiring

Back 31

telling an applicant the entire story about a job, including the drawbacks

Front 32

Job

Back 32

group of positiong with same duties and responsibilities

Front 33

Job Analysis

Back 33

Process of defining the content of the job and its characteristics

Front 34

Job Description

Back 34

describes the job as a whole. What the employee is supposed to do, how to perform job duties, and how well they are to be done

Front 35

Job Evaluation

Back 35

process of examining the responsibilities and difficulties of each job to determine which are worth more

Front 36

Job Specification

Back 36

qualification a person must have in order to get the job

Front 37

Unit of Work

Back 37

several distinct work segments

Front 38

Task

Back 38

identifiable activity that constitutes a skill or activity necessary to complete a unit of work

Front 39

Performance Standards

Back 39

basis for a management system for your people and the work they do, describes the what, how-to, how-well of a job

Front 40

Position

Back 40

duties and responsibilities performed by one person

Front 41

Job Setting

Back 41

the conditions under which a job is to be done, such as physical conditions and contacts with others

Front 42

Motivation

Back 42

the why of behavior, the energizer that makes people behave as they do

Front 43

Morale

Back 43

group spirit with respect to getting a job done

Front 44

Management by Example

Back 44

managing people at work by setting a good example by giving 100% of your time, effort, and enthusiasm to your own job

Front 45

Empowering

Back 45

to give employees additional responsibility and authority to do their jobs

Front 46

Job Enrichment

Back 46

shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement, recognition, and growth

Front 47

Job Loading

Back 47

adding more work to a job without incrasing interest, challenge, or reward

Front 48

Behavior Modification

Back 48

effecting behavioral change by providing positive reinforcement for the behavior desired

Front 49

Three Essentials for setting up a successful performance standard system

Back 49

Worker Participation, Active Supervisory Leadership, Built-In reward system