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90 Cards in this Set
- Front
- Back
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Effective
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- do the right things; achieve goals
- Setting a plan for 20% growth |
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Efficient
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do things right; lower costs
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The process of planning, organizing, leading, and controlling a firm’s financial, physical, human, and information resources to achieve its goals
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Management
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Yahoo
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Planning
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Continental Airlines
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Leading
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Comparing actual performance against standards is an example of the _______ management function?
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controlling
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The Management Process (LIST)
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Planning, Organizing, Leading, Controlling.
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The Planning Process
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- Determine Firms Goal
- Developing strategy for achieving goals - Designing tactical and operational plans for implementing the strategy |
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Arranging resources and activities in a coherent structure
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Organizing Process
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Organizing Process
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Team
- pizza delivery and drivers license |
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Guiding and motivating
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Leading
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Leading
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Presidential Election - "Change"
Wendy Kopp & Teach for America |
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Monitoring a firm’s performance to make sure that it is meeting its goals
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Controlling
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Controlling
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Grades
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The Control Process
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Delta Catfish Farm - 6 Bathroom Breaks
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Levels of Management
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Top, Middle, First-Line
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Responsible for the overall performance of the firm
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Top Managers
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Implement strategies and work toward goals set by top managers
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Middle Managers
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Work with and supervise employees
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Firstline Managers
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Middle
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Toughest, Sophomore Core-Member
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Firstline
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Low-Line
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Basic Management Skills
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Time Management, Conceptual, Technical, Human Relations, Decision Making
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Understand foreign markets, cultural differences, and the motives and practices of foreign rivals
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Global Management Skills
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Conceptual & Decision Making
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- able to see the big picture
- most important to top line managers |
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Technical
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- Greatest need for first line managers
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Human Relations
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- All levels
- Co-Equal for all managers |
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Time Management
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- Top line Managers
- Has the greatest challange |
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Objective that a business hopes and plans to achieve
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Goals
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Statement that has a purpose
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Mission Statement
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Longterm Goals
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Stategic, five years or more
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Intermediate Goals
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One to five or less years
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Short Term Goals
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Tactical, one year of less
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SWOT MOTHER FUCKER!
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Strength
Weakness opportunities Threats |
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Assessing internal strengths and weaknesses and external opportunities and threats
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SWOT Analysis
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Walmart Strength
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Low Cost & Size
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Walmart Weakness
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Customer Service, Lawsuits over minorities
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Walmart Opportunities
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Expanding Globally & Locally, Going Green, Hairsalon, Clothes, McDonalds...
ITS MOTHER FUCKIN WALMART!!! WTF DONT THEY HAVE! |
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Walmart Threats
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Too Many to name
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Reflect decisions about resource allocations, company priorities, and the steps needed to meet strategic goals
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Strategic Plans - Longterm
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Shorter-term plans for implementing specific aspects of the company’s strategic plans
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Tactical Plans - Short Term
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Mid-level and lower-level managers set short-term targets for daily, weekly, or monthly performance
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Operational Plans
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Contingency Planning
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Planning for Change
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Planning for Change
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Backup
- Outdoor Wedding |
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Involves an organization’s methods for dealing with a crisis—an unexpected emergency requiring immediate response
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Crisis Management
- CIRT - Code Maroon |
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- Is the shared experiences, stories, beliefs, and norms that characterize an organization
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Corporate Culture
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Managers must understand the culture
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Communicating the Culture
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Managers can support the culture by rewarding and promoting those who understand it and work toward maintaining it
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Communicating the Culture
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- Helps define the work and business climate that exists in an organization
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Corporate Culture
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Managers must transmit the culture to others in the organization
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Communicating the Culture
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Managing Change in the Culture
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Trianing Program in Siberia
- intense communication barrier - Employees were used to bullshit communism |
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General Mills
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Product
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Ritz Caralton
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Fuctional
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Fridays
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Geographical
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Clarify structure and to show employees where they fit into a firm’s operations
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Organization Charts
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The specification of the jobs to be done within an organization and the ways in which those jobs relate to one another
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Organizational Structure
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Show the chain of command, or reporting relationships, within a company
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Organization Charts
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Determinants of Organizational Structure
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Mission, Strategy, Size, Internal Environment, External Environment.
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Organizational Charts do not show all the power a person has? T or F?
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True
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Who has all the power?
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Assistant or Receptionist
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Specialization
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Division of Work, Job Specialization
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Departmentalization
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Product, Process, Functional, Customer, or Geographic
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Product
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General Mills or Johnson and Johnson
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Process
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Vlassic Pickles - Stork, The process!
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Function
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A&M, Divided up
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Customer
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Macy's and Dillards; Mens, Womens, Furniture....etc
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Geographic
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Russia - divided into two hemispheres
TGI Fridays |
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Top managers hold most decision-making authority
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Centralized Organization
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Lower-level managers hold significant decision-making authority
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Decentralized Organization
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Flat Organizational Structure
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Walmart
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Tall Organizational Structure
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Military
- narrower spans of control |
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The process through which a manager allocates work to subordinates
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Delegation
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Delegation Entails
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Responsibility, Authority, Accountability.
- tough for managers |
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The power to make decisions necessary to complete the task
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Authority
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The duty to perform an assigned task
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responsibility
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the obligation of employees to successfully complete the task
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accountability
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Flows up and down the chain of command
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Line Authority
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Special Expertise and usually involves counseling and advising line managers
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Staff Authority
- H.R. department, 25 qualified for job) based on experience |
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Organized along two dimensions, instead of just one, by combining, for example, functional and divisional structures
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Matrix Structure
- Martha Stewart |
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Advantages: Matrix Structure
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Highly flexible, focused on single problem, access to resources and expertise
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Disadvantages: Matrix Structure
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Loss of command and control, lack of accountability, impermanent existence
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Everyday social interactions among employees that transcend formal jobs and job interrelationships
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Informal Organization
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Advantages: Informal Organization
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May reinforce the formal organization
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Disadvantages: Informal Organization
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- Can reinforce office politics that put the interests of individuals ahead of those of the firm
- May communicate distorted or inaccurate information |
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Example of Informal Organization
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Basketball or Softball League Lunch every Week
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Informal Organization (LIST)
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- Informal Groups
- Organizational Grapevine - Intrapreneuring |
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The informal communication network that runs throughout the organization
- Rumors |
Organizational Grapevine
- Rumors |
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people who decide to interact among themselves, sometimes about business
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Informal Groups
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Creating and maintaining the innovation and flexibility of a small-business environment within the confines of a large, bureaucratic structure
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Intrapreneuring
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3M
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Inside the organization to create comething, Intrapreneuring
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Zerox
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- organized around customer business units
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