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7 Cards in this Set
- Front
- Back
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What are the 5 performance attributes? |
Reliability (RL) (customer) Responsiveness (RS) (customer) Agility (AG) (customer) Cost (CO) (internal) Assets (AM) (internal) |
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Reliability (RL) |
Consistently getting the orders right, product meets quality requirements |
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Responsiveness (RS) |
The consistent speed of providing products/services to customers |
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Agility (AG) |
Theability to respond to changes in the market (external influences) |
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Cost(CO) |
Thecost associated with managing and operating the supply chain |
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Assets (AM) |
Theeffectiveness in managing the supply chain’s assets in support of fulfillment |
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SCORLevel-1 Metrics (KPIs) (10) |
1) Reliability RL.1.1 Perfect Order Fulfillment 2) Responsiveness RS.1.1 Order Fulfillment Cycle Time 3) Agility AG.1.1 Upside Supply Chain Flexibility 4) Agility AG.1.2 Supply Chain Upside Adaptability 5) Agility AG.1.3 Supply Chain Downside Adaptability 6) AgilityAG.1.4 Overall Value at Risk (VaR) 7) Cost CO.1.001 Total Cost to Serve 8) Assets AM.1.1 Cash-to-Cash Cycle Time 9) Assets AM.1.2 Return on Supply Chain Fixed Assets 10) Assets AM.1.3 Return on Working Capital |
