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5 Cards in this Set

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What are the three ways to send an invitation for remote assistance on Windows XP?
By e-mail, Windows messenger, or as a file.
What are two ways to activate remote assistance?
Through system properties or through group policies.
What's firewall adjustments must be made in order for remote assistance to work?
1. Allow TCP port 3389 outbound on both ends.
2. Allow TCP port 135 inbound on remote assistance host end. (The computer you are taking control of)
How is remote assistance like remote desktop for administration? How is it different?
Remote administration is like remote assistance in the sense that both give you remote control. Remote assistance however allows both parties to see same screen and allows you to chat with other user. It is tailored for assisting another user.
What are the benefits of remote assistance?
The ability to view a user's action re-creating a problem, ability to train a user remotely, and ability to fix problems remotely with user watching.