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139 Cards in this Set
- Front
- Back
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Basic hardware requirements for running Windows XP
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* 233-MHz processor
* 64 MB of RAM * 2-GB hard disk with 1.5 GB of free space |
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Features that Windows XP Home Edition *does not* support
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* join a domain
* file level security * file encryption |
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Only reason to use FAT32 on a computer running Windows XP
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the computer is also configured to run an operating system that cannot interpret NTFS
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This is used to provide the common configuration settings for all computers that are affected during an unattended installation
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standard answer file
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This provides the unique settings that each computer needs to distinguish it from other computers during an unattended install
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UDF
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When an integrated device is not available in Windows, it is often because...
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Device is disabled on the BIOS
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What is the recommended way to handle critical updates for Windows XP?
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Enabling Automatic Updates and configuring it to download and install updates automatically according to a preset schedule
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The disk partition that possesses the system files required to load the operating system into memory.
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Boot partition
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Two methods used by administrators to transfer user configuration settings and files from systems running Windows 95 or later to a clean Windows XP installation.
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User State Migration Tool (USMT)
and Files And Settings Transfer Wizard |
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The configuration settings that existed the last time that the computer started successfully.
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Last Known Good Configuration
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The native file management system for Windows XP.
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NTFS
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A command-line utility that gives you access to the hard disks and many command-line utilities when the operating system will not start.
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Recovery Console
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An alternative startup mode that loads a minimal set of device drivers
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Safe Mode
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What device drivers are activated in Safe Mode?
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keyboard, mouse, and standard mode VGA drivers
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This partition contains the hardware-specific files that are required to load and start Windows XP.
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System Partition
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What should you ask if a user, especially a home user, complains to you about a computer seeming to run slowly?
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Is Fast User Switching enabled on the computer?
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The two most common reasons why a user receives the Unknown Username Or Bad Password error message when logging in to Windows.
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The user is typing the wrong credentials or that the CAPS LOCK key is engaged.
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The two most common reasons for a failed logon for a domain user.
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Network connectivity issues and attempting to log on to the wrong domain.
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A type of group created on the domain controllers that can be granted rights and permissions on any computer in the domain.
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domain group
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A type of account created using the Active Directory Users And Computers utility on domain controllers and stored in the Active Directory database.
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domain user account
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A type of account that is created in Windows XP Professional that can be granted rights and permissions to a local computer only.
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group
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A set of policies set by the administrator to secure or monitor a computer.
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Local Security Policy
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A type of user account created on a local computer.
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local user account
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A policy in which the length, reuse, and complexity of a password can be set.
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Password policy
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A unique identifier assigned at the time an account is created.
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security identifier (SID)
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User Rights Assignment
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A feature that gives the user the ability to perform a particular task.
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If an item does not appear in the notification area on the Taskbar, what should you do before you access the program's preferences or restart the program?
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Expand the arrow; the item might be hidden behind it.
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What should you consider if a user reports keyboard errors that symbols do not look correct?
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Check regional settings
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Tells Windows how to react when a user types text using the keyboard.
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input language
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Displays the system clock and programs that are running in the background.
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notification area
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Provides access to the available programs, network places, connections, help and support files, recent documents, and more.
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Start menu
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Displays files and programs that are currently open and running in Windows XP.
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taskbar
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What permissions should you grant users?
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The minimum permissions that the user needs to get their job done.
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When you move a file or folder, what happens to permissions that have been directly assigned to the file?
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Permissions for the file or folder carry over to the new location.
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When you move a file or folder, what happens to permissions that have *not* been directly assigned to the file or folder?
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Existing permissions are lost and the object will inherit permissions from the new parent.
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The limitations of Simple File Sharing
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Simple File Sharing is really an all-or-none proposition; the object is shared with everyone on the network or not shared at all.
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These allow you to control the amount of disk space that any individual user can occupy.
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disk quotas
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The permissions level that a user actually has, taking all permission sources into account.
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effective permissions
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A method of preventing users who are browsing the network from viewing the share.
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hidden share
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A method of hiding a share
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If you append the dollar sign ($) to a share name, it becomes hidden.
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Files and folders that are available to a user when the user is no longer connected to the network share.
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offline files
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The user who created a file, folder, or printer.
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owner
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The folder used in Simple File Sharing that contains all shared files and folders.
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Shared Documents folder
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Folders made accessible to users on the network.
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shared folders
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A type of sharing that is used when a Windows XP computer has not joined a domain or is running Windows XP Home Edition.
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Simple File Sharing
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What should you do when you are sure that a new driver is causing a problem and you do not want to affect other system configurations or drivers?
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You should consider rolling back the driver
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What must you use to install a non-Plug and Play device?
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Add Hardware Wizard
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What can you use to install some Plug and Play devices?
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Add Hardware Wizard or restart the computer
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An administrative tool that you can use to manage the devices on your computer.
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Device Manager
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What can you do with Device Manager?
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view and change device properties, update device drivers, configure device settings, and uninstall devices.
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A feature in Windows XP that permits you to reinstall a previously installed driver.
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Driver rollback
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Where are uninstalled drivers stored in Windows XP?
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system_root \system32\reinstallbackups folder.
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A process in which device drivers that have passed a series of tests by Microsoft are digitally signed, enabling the operating system to determine whether the drivers are acceptable for use.
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Driver signing
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A utility that is used to scan a Windows XP system for unsigned files, providing a simple method to identify unsigned drivers.
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File Signature Verification utility (Sigverif.exe)
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A technology that enables the computer to automatically determine which hardware devices are installed on the computer and then to allocate system resources to those devices, as required, to configure and manage the devices.
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Plug and Play (PnP)
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A utility that allows you to view the status of different components of a Windows XP system, including hardware devices.
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system information (msinfo32.exe)
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What should you do if you find that a USB device connected to an unpowered USB hub is not working as expected?
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try replacing the unpowered USB hub with a self-powered hub.
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How should you troubleshoot intermittent display problems, such as garbled text, problems with the mouse pointer, or more severe problems?
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Try reducing the level of hardware acceleration
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An open industry specification that defines power management on a wide range of mobile, desktop, and server computers and peripherals.
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Advanced Configuration and Power Interface (ACPI)
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Industry initiative that allows computer manufacturers to configure a computer that will start at the touch of a keyboard
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OnNow
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What is essential to taking full advantage of power management and Plug and Play?
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ACPI design
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An advanced Plug and Play that is designed to support battery status, suspend, resume, and autohibernate functions.
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Advanced Power Management (APM)
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An external serial bus developed to provide a fast, flexible method of attaching up to 127 peripheral devices to a computer.
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Universal Serial Bus (USB)
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When can dynamic disks be used?
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nonportable computers that are running Windows XP Professional.
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Does Windows XP support fault-tolerant disk configurations?
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NO
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Disk configuration that allows you to use different amounts of disk space from multiple hard disks in a single volume
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Spanned volume
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Disk configuration that allows you to use an identical amount of disk space from multiple hard disks.
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Striped volume
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What is the advantage of using a striped volume?
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Windows can read from and write to the disk more quickly.
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When you convert a basic disk to a dynamic disk, is data on the disk lost, or is it preserved?
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preserved
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When you convert a dynamic disk to a basic disk to is data on the disk lost, or is it preserved?
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lost
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A physical disk that can be accessed locally by MS-DOS and all Windows- based operating systems.
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basic disk
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How many partitions can a basic disk contain?
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up to four primary partitions or three primary partitions and an extended partition with multiple logical drives
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How can you convert basic disks to dynamic disc?
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using the Disk Management snap-in or the DiskPart.exe command-line utility.
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Does whether a disk is basic or dynamic have any bearing on whether computers running other operating systems can connect to shared folders on the disk?
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nope
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The process of creating, managing, and monitoring disks in Windows XP. Also the name of the Windows XP utility used to perform these functions.
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Disk management
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A command-line utility used to manage the partitions on your hard disk volumes.
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DiskPart.exe
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A physical disk that can be accessed locally only by Windows 2000 and Windows XP.
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dynamic disk
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What feature do dynamic disks provide that basic disks do not?
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support for volumes that span multiple disks
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What happens to existing basic volumes when you convert a basic disk to a dynamic disk?
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all existing basic volumes become dynamic volumes.
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A disk storage area that you create within an extended partition on a basic Master Boot Record (MBR) disk.
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logical drive
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How do logical drives differ from primary partitions?
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you can create an unlimited number of logical drives per disk.
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Can logical drive be formatted and assigned a drive letter?
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YES
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The process of dividing a physical disk into logical sections that function as if they are physically separate disks.
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partitioning
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What must you do after you create a partition so that you can store data on it?
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format it and assign it a drive letter
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What Windows XP Professional groups may install a printer?
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Administrators
Power Users |
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What type of user account must users of Windows XP Home Edition have in order to install a printer.
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Computer Administrator
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How can you control how a printer is used in different circumstances or by different users?
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configure multiple logical printers for the printer
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How can you configure multiple printers for a single logical printer?
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use printer pooling
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The physical device used for printing.
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printer
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A document may be printed to...
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a standard printer, fax device, a plotter, or a file
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The term 'printer' might refer to...
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the combination of the physical and logical printer
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Which editions of Windows XP support assigning permissions to printers?
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XP Professional only. You cannot assign printer permissions in Windows XP Home Edition.
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A wizard used to install printers.
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Add Printer Wizard
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The software configuration that is created in Windows and displayed in Printers And Faxes.
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logical printer
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The computer or other remote device that has a network printer physically connected to it.
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print server
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The process of saving a print job to the hard disk before sending it to the printer.
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print spooling
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The software driver containing printer-specific information.
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printer driver
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Permissions that enable you to control which users can access a printer and which actions they will be able to perform.
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printer permissions
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A printing option that permits you to attach two or more printers to a single printer configuration.
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printer pooling
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What does an IP address of 169.254.0.0 on a client computer signify?
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the computer has assigned itself that address using APIPA because the computer was unable to locate a DHCP server.
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How can you configure a DNS server manually?
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From 'Network Connections' control panel, Select 'Local Area Connection' --> 'Properties'--> 'Internet Protocol (TCP/IP)'--> 'Properties'--> General tab
Select 'Use the following IP address'; then enter the IP address for the DNS server |
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How do you enable automatic configuration of a DNS server?
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From 'Network Connections' control panel, Select 'Local Area Connection' --> 'Properties'--> 'Internet Protocol (TCP/IP)'--> 'Properties'--> General tab
Select 'Obtain IP address automatically' |
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Where are Windows Firewall log files stored?
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From the 'Network and Internet Connections' Control Panel:
Windows Firewall--> Advanced tab--> Security Logging section--> Settings--> Log File Options--> Save As--> right-click pfirewall.txt--> Open |
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How can you tell if Windows Firewall logging is available?
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Check 'Settings' in 'Security Logging' section under the 'Advanced' tab of the 'Windows Firewall' dialog in the 'Network and Internet Connections' Control Panel
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What kind of information can you learn from Windows firewall log files?
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types of packets opened, closed, dropped, and lost; protocol used; destination IP address; sending computer port; destination computer port; packet size.
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A method of automatically assigning an IP address to a computer when either no address is assigned or no DHCP server is available.
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Automatic Private IP Addressing (APIPA)
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The router to which the TCP/IP client will forward packets destined for computers on other networks.
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default gateway
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A network service designed to perform name resolution for TCP/IP clients.
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Domain Name System (DNS)
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A service that automatically handles requests for TCP/IP configuration information to client systems.
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Dynamic Host Configuration Protocol (DHCP)
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A number that uniquely identifies a device on a TCP/IP network.
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IP address
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A command-line utility that can be used to view TCP/IP configuration information.
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Ipconfig
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An address that is used for testing TCP/IP configuration and that cannot be assigned to individual devices on a TCP/IP network. Normally it is 127.0.0.1.
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loopback address
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A 16-character name assigned to a computer that is used by NetBIOS applications when establishing connections.
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NetBIOS name
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A command-line utility that is used to trace routes across a series of networks, combining the features of Ping and Tracert.
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Pathping.exe
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A command-line utility for testing basic TCP/IP communications.
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Ping
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A service that enables users to request support from a more advanced user or from computer support personnel.
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Remote Assistance
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A process that enables users to remotely access their computers across the network and use the desktop as if they were sitting in front of the computer.
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Remote Desktop
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A method of separating the network portion of an IP address from the host portion of an IP address.
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subnet mask
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A utility used to follow the communication path from router to router between the source and destination hosts.
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Tracert.exe
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A service that runs on one or more Windows NT, Windows 2000, or .NET servers in the network.
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Windows Internet Naming Service (WINS)
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Completes entries in the Address bar of Internet Explorer as you type and offers a list of choices under the Address bar or other links that start the same way.
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Inline AutoComplete
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Offers choices under the Address bar of Internet Explorer as you type, but does not complete the entry.
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AutoComplete
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What are the two ways of deleting temporary internet files?
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* In Internet Explorer by clicking the Delete Files button on the General tab of the Internet Options dialog box
* In the 'Disk cleanup' system tool by checking the 'Delete Temporary Internet files' box |
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How can you change the way Internet Explorer handles temporary internet files?
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From the 'settings' button on the 'General' tab of the 'Internet Options' control panel
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Controls the display of sites based on rating levels defined by the ICRA.
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Content Advisor
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A small text file that a website creates and stores on your computer.
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cookie
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What information may be stored in a cookie?
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users' preferences, what they purchased, and any personal information offered by the user.
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The website that opens automatically when you start Internet Explorer.
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home page
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The dialog box available in Internet Explorer for configuring program settings.
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Internet Options
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Contain a list of websites deemed to have similar security settings requirements.
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security zones; You can configure a different security level for each zone and then place sites into zones according to the sites' levels of trust.
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Cached files that allow a user to use the Back and Forward buttons, access History, and use offline files and folders.
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Temporary Internet files
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What should you check when a user complains that a computer performs slowly at some times and performs fine at other times
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whether Fast User Switching is enabled
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What can you do with the virtual memory paging file to increase performance?
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Store the virtual memory paging file on a different physical disk than the Windows system files.
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If the sustained processor usage exceeds _____, the processor is probably a performance bottleneck on the computer.
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80 percent
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What 2 things may you need to do if the page file usage value runs near 100 percent continuously?
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Increase the size of the page file or add more memory to the computer.
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A reference point normally associated with computer performance.
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baseline
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A section of hard disk space set aside to act as virtual memory; sometimes called a swap file.
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paging file (Pagefile.sys)
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A utility that captures performance information for various subsystems on a computer and displays the results graphically or logs the results to a file.
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Performance tool
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A utility that provides information on currently running applications and processes as well as basic performance and networking information.
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Task Manager
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