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13 Cards in this Set
- Front
- Back
Define diversity
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Differences between individuals on any attribute that may lead to the perception that another person is different from self
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interindividual variability factors
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Demographic Characteristics (e.g., gender, age, origin)
Functional Categories (e.g., job function, expertise, occupation) Personality Traits (e.g., Conscientiousness, Extraversion) |
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Gandz: Over the last few years, it has also become clear that organizations must pursue workplace diversity as a ______ ______
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competitive necessity
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The business case for diveristy
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Anticipating and Responding to Customer Needs
Supplier Relationships Innovation Globalization Diversity and Employees Being a Good Corporate Citizen Reducing Legal Costs Diversity and Society |
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Valuing diversity requires ______ _______ for the needs, values, beliefs and lifestyles which will characterize a more diverse workforce
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making accommodations
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2 consequences of diversity
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Creativity
Conflict |
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4 theoretical perspectives on diversity
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Information/Decision-making perspective
Social Identity Theory Self-Categorization Theory Self-Verification Theory |
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Decision-Making Theory
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In diverse group, the need to reconcile conflicting viewpoint may force the group to more thoroughly process task-relevant information and may prevent from groupthink.
Exposure to diverging and potentially surprising perspectives may lead to more creative and innovative ideas and solutions. |
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Identity Dilemma
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wanting to be distinctive from others
wanting to be similar to others |
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Personal Identity
vs. Social Identity |
Personal identity focuses on the ways in which people are unique and thus distinctive from other individuals
Social Identity focuses on the commonality with a social group |
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Depersonalization
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the process of ‘self-stereotyping’ whereby people come to perceive themselves more as the interchangeable exemplars of a social category rather than a unique personalities defined by their individual differences from others
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Self-Categorization
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Similarities and differences are used as a basis for categorizing self and others into groups, ensuring categorizations distinguishing between one’s own in-group from one or more out-group
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3 types of in-group vs. out-group biases
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Positive consequences for in-group
Negative consequesences for out-group Intergroup social competition |