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20 Cards in this Set

  • Front
  • Back
avoiding
An approach to dealing with conflict in which the individual chooses not to address the issue at hand.
consensus
In decision making, an agreement among all participants to accept the proposed solution.
accommodating
A strategy for dealing with conflict in which the individual gives into the wishes of another to preserve harmony or build up social credits.
compromising
An approach to conflict that involves give and take on the part of all involved.
competing
An approach to conflict in which the individual works for his or her particular desired solution exclusively.
majority vote
Acceptance of a ruling, decision, or outcome that is favored by the greatest number of the participants.
mediate
To bring about resolution of a conflict or dispute through friendly or diplomatic intervention sometimes involving a third party who serves as a go-between.
negotiate
To reach an agreement through conferring, bargaining, or discussing the issues.
negotiation
The process of finding areas where both parties may give somewhat and then both parties gain.
problem solving
A method of conflict resolution in which the individuals involved work toward common goals, also referred to as the collaborative approach.
role ambiguity
Occurs when employees do not know what to do, how to do it, or what the outcomes must be.
role conflict
Occurs when two or more individuals in different positions within the organization believe that certain actions or responsibilities belong exclusively to them.
scarcity of resources
Exists when there is an inadequate amount of supplies, equipment, funds, space, employees, or other elements critical to the operation of an organization.
suppressing
An approach to dealing with conflict in which the individual tries to eliminate anger and expressions of difference without addressing the issue itself, similar to "smoothing."
win-lose
An outcome of conflict in which one of the parties wins (dominates) and the other loses (submits).
win-win
An outcome of conflict in which both parties win.
withdrawing
A strategy for dealing with conflict in which the individual retreats from the situation or ignores it.
collaborating
An approach to conflict in which the individuals involved in the conflict work toward common goals.
integrative decision making
An approach to decision making or conflict resolution that involves problem solving and collaboration among those involved.
smoothing
An approach to dealing with conflict in which the individual tries to eliminate anger and expressions of difference without addressing the issue itself.