Management Test 1 // Chapter 2

Front 1

industrial revolution

Back 1

jobs and organizations change dramatically

Front 2

scientific management

Back 2

thoroughly studied and tested different work methods to identify the best, most efficient ways to complete a job

Front 3

Frederick W. Taylor

Back 3

"Father of scientific management"
-developed "time study"

Front 4

Time Study

Back 4

worked by timing how long it took a "first-class man" to complete each part of his job

Front 5

goal of scientific management

Back 5

study to find the "best way" of doing each task

Front 6

Frank Gilbreth

Back 6

Known for motion studies to simplify work
-Developed "motion study"

Front 7

Motion Study

Back 7

worked by breaking each task or job into separate motions and then eliminating those that were unnecessary or repetitive

Front 8

Lillian Gilbreth

Back 8

-First woman to receive a PHD in management
-one of first contributors to industrial psychology

Front 9

Henry Gantt

Back 9

-Known fort he Gantt chart
-one of first to recommend that companies train and develop their workers

Front 10

Gnatt Chart

Back 10

shows TIME in various units on the x-axis and TASKS on the y- axis, and visually indicates what tasks must be completed at which times in order to complete a process

Front 11

Max Webber

Back 11

-"bureaucracy"
believed that people would lead by their knowledge and experience

Front 12

Henri Fayol

Back 12

known for developing 4 functions of managers and 14 principles of management.
-"the success of a company depends more on the administrative ability of its leaders than on their technical ability"

Front 13

Mary Parker

Back 13

best known for developing ideas regarding constructive conflict
-referred to as the "mother of management"

Front 14

Elton Mayo

Back 14

Best known for the Hawthorne Studies
-Wrote "The Human problems of an industrial civilization"

Front 15

Hawthorne Studies

Back 15

Demonstrated that the workplace was more complex than previously thought, that workers were not just extensions of machines, and incentives weren't always the most important motivators for workers.

Front 16

Chester Barnard

Back 16

Best known for his ideas abour cooperation and the acceptance of authority
-wrote "The functions of the executive"

Front 17

Operations Management

Back 17

uses a QUANTITATIVE approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.

Front 18

Eli Whitney

Back 18

Determined that guns could be made with INTERCHANGEABLE PARTS, allowing unskilled workers to make each gun part the same as the next.

Front 19

Gaspard Monge

Back 19

Known for his book "descriptive geometry"

Front 20

Information management

Back 20

information technologies that reduce the cost and increase the speed which they receive information

Front 21

Systems Management

Back 21

encourages managers to complicate their thinking by looking for connections between the different parts of the organization and different parts of the environment

Front 22

synergy

Back 22

occurs when two or more subsystems working together can produce more than working apart

Front 23

closed systems

Back 23

can function without interacting with their environments

Front 24

Open systems

Back 24

majority --> interact with their environment and depend on then for survival.

Front 25

contingency management

Back 25

The "best way" depends on the situation