Management Test 1

Front 1

the attainment of organizational goals in an effective and efficient manner

Back 1

management

Front 2

decision making, mission statement

Back 2

planning

Front 3

assigning responsibilities

Back 3

organizing

Front 4

motivating employees, teams

Back 4

leading

Front 5

monitoring employees, financial statements

Back 5

controlling

Front 6

a social entity that is goal directed and deliberately structured

Back 6

organization

Front 7

ultimate responsibility of managers

Back 7

high performance

Front 8

ability to see the organization as a whole and the relationship among its parts

Back 8

conceptual skills

Front 9

ability to work with other people and to work effectively in a group environment

Back 9

human skills

Front 10

understanding and having the ability to perform specific tasks associated with the position

Back 10

technical skills

Front 11

3 workplace forces

Back 11

technology, globalization, diversity

Front 12

3 manager roles

Back 12

interpersonal, informational, decisional

Front 13

reading newspapers, keeping controls

Back 13

monitor

Front 14

e-mails to organizations members

Back 14

disseminator

Front 15

transmit info to outsiders

Back 15

spokesperson

Front 16

hosting recognition ceremony

Back 16

figurehead

Front 17

motivater

Back 17

leader

Front 18

networking

Back 18

liason

Front 19

initiate projects

Back 19

entrepreneur

Front 20

resolve conflicts

Back 20

disturbance handler

Front 21

budget, resources

Back 21

resource allocator

Front 22

represents department with union contracts

Back 22

negotiator

Front 23

outside boundary of organization

Back 23

external environment

Front 24

inside boundary of organizatioon

Back 24

internal environment

Front 25

part of external environment that is dispersed and affects organizations indirectly

Back 25

general environment

Front 26

part of external environment that is closest to organization and directly affects organizations

Back 26

task environment

Front 27

part of general environment influences all other dimensions

Back 27

international dimension

Front 28

part of general environment includes scientific and technological advancements

Back 28

technological dimension

Front 29

part of general environment represents general economic health of region

Back 29

economic dimension

Front 30

part of general environment that represents demographical norms and characteristics

Back 30

socio-cultural dimension

Front 31

part of the general environment includes political activities and government regulations

Back 31

legal-political dimension

Front 32

part of task environment, people and organizations in the environment that acquire goods

Back 32

customers

Front 33

part of the task environment, other organizations in the same industry

Back 33

competitors

Front 34

part of task environment, provide raw materials the organization uses to produce output

Back 34

suppliers

Front 35

part of the task environment, people in external environment available for the hire by an organization

Back 35

labor market

Front 36

detect and process info about changes in external environment

Back 36

boundary spanning roles

Front 37

computer based techniques used to identify business data

Back 37

business intelligence

Front 38

snooping on competitors

Back 38

competitive intelligence

Front 39

companies join together to become more effective where everyone profits

Back 39

strategic partnership

Front 40

2+ orgs join to be one

Back 40

merger

Front 41

purchase of one company by another

Back 41

acquisition

Front 42

alliance by 2+ orgs to make another benefit

Back 42

joint venture

Front 43

part of internal environment. set of values, beliefs, norms shared by members

Back 43

organizational culture

Front 44

invisible values

Back 44

basic assumptions

Front 45

visible values

Back 45

observable facts

Front 46

not visible but can be detected

Back 46

espoused values

Front 47

flexible and external culture

Back 47

adaptability culture

Front 48

stability and external culture

Back 48

achievement culture

Front 49

internal and flexible culture

Back 49

involvement culture

Front 50

internal and stability culture

Back 50

consistency culture

Front 51

manager who uses signals and symbols to influence corporate culture

Back 51

cultural leader

Front 52

code of moral principles and values that governs behavior of a person or group

Back 52

ethics

Front 53

legal standard; values and standards that are written into legal system and enforceable by courts

Back 53

codified law

Front 54

social standard, standards of conduct based on shared principles and values that guide individual or company

Back 54

ethics

Front 55

personal standard, behavior for which law has no say, individuals and organizations enjoy freedom in their choices

Back 55

free-choice

Front 56

situation arises when all alternatives are considered undesirable

Back 56

ethical dilemma

Front 57

based on norms or values, managers use this to guide ethical decision making

Back 57

normative strategy

Front 58

moral behavior produces greatest good for greatest number of people

Back 58

utilitarian

Front 59

acts are "normal" when they promote individuals best long-term interests

Back 59

individual approach

Front 60

moral decisions are those that best maintain rights of people affected by them

Back 60

moral rights approach

Front 61

decisions based on equity, fairness, and impartiality

Back 61

justice approach

Front 62

requires different treatment should not be based on arbitrary characteristics

Back 62

distributive justice

Front 63

rules must be administered fairly

Back 63

procedural justice

Front 64

responsible parties should compensate individual injuries

Back 64

compensatory justice

Front 65

managements obligation to make choice and take actions that contribute to welfare

Back 65

corporate social responsibility

Front 66

group within org that have a stake in org's welfare

Back 66

stakeholder

Front 67

produce goods and service that society wants and to maximize profits

Back 67

economic responsibility

Front 68

expected to fulfull economic goals within legal framework

Back 68

legal responsibility

Front 69

behaviors are not necessarily codified into law and may not serve org's direct economic interests

Back 69

ethical responsibility

Front 70

purely voluntary and guided by company's desire to make social contributions

Back 70

directionary responsibility

Front 71

desired future state org attempts to realize

Back 71

goal

Front 72

blueprint for goal achievement

Back 72

plan

Front 73

org's reason for existence

Back 73

mission

Front 74

broadly stated definition of purpose that explains business scope

Back 74

mission statement

Front 75

results that major departments intend to achieve - MIDDLE management

Back 75

tactical goals

Front 76

upper management

Back 76

strategic goals

Front 77

lower management

Back 77

operational goals

Front 78

method of management where managers and employees define goals for every department and use them to monitor performance

Back 78

management by objectives

Front 79

planning and decision making that lead to establishment of firms and goals

Back 79

strategy formation

Front 80

administration and execution of strategic plan

Back 80

strategy implementation

Front 81

strengths weaknesses opportunities threats

Back 81

situation analysis