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15 Cards in this Set
- Front
- Back
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broadly stated definition of the organizations basic business scope and operations that distinguishs it from similar types of organizations
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mission statement
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types of goals
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strategic (chief executive- where org wants to be in the future)
tactical (middle management- define outcomes that departments must achieve) operationsal goals (Departemental management and individual employees- specific measurable results expected from departments) |
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plans that are developed to achieve aser of goals that are unlikely to be repeated in the future
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single- use plans
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ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization
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standing plans
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plans that define company's response to specific situations, such as emergencies
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contingency plans
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criteria for effective goals
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1. specific and measurable, 2. cover key results area, 3. challenging but realistic, 4. defined time period, 5. linked to rewards
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3 stages of crisis management planning
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1. prevention, 2. preparation, 3. containment
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build relationships, detect signals from environment
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prevention
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designate crisis management team, create plan, set up effective communitcation syatem
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preparation
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rapid response, get awful truth out, meet safetly and environmental needs
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containment
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a set of actions and decisions used to formulate startegies that will provide a comptitively superior fit between the organization and its nature to achieve organizatrional goals
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strategic management
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3 categories of management
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growth, stability, retrenchment (downsizing)
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can include development of new of changed products
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internal growth
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dicersifictation, aquiring businesses related to current product lines or that take the corporation into new areas
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external growth
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a plan of action that describes resource allocations and activities for dealing with environment, achieving a cometitive advantage, and attain the organizations goals
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strategy
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