Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

15 Cards in this Set

  • Front
  • Back
broadly stated definition of the organizations basic business scope and operations that distinguishs it from similar types of organizations
mission statement
types of goals
strategic (chief executive- where org wants to be in the future)
tactical (middle management- define outcomes that departments must achieve)
operationsal goals (Departemental management and individual employees- specific measurable results expected from departments)
plans that are developed to achieve aser of goals that are unlikely to be repeated in the future
single- use plans
ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization
standing plans
plans that define company's response to specific situations, such as emergencies
contingency plans
criteria for effective goals
1. specific and measurable, 2. cover key results area, 3. challenging but realistic, 4. defined time period, 5. linked to rewards
3 stages of crisis management planning
1. prevention, 2. preparation, 3. containment
build relationships, detect signals from environment
designate crisis management team, create plan, set up effective communitcation syatem
rapid response, get awful truth out, meet safetly and environmental needs
a set of actions and decisions used to formulate startegies that will provide a comptitively superior fit between the organization and its nature to achieve organizatrional goals
strategic management
3 categories of management
growth, stability, retrenchment (downsizing)
can include development of new of changed products
internal growth
dicersifictation, aquiring businesses related to current product lines or that take the corporation into new areas
external growth
a plan of action that describes resource allocations and activities for dealing with environment, achieving a cometitive advantage, and attain the organizations goals