Management Concepts - Chapter 1 - Part 3

Front 1

While the scientific management approach focuses on individual productivity, the Administratic principles approach focuses on what?

Back 1

the total organization

Front 2

Who founded the Administrative principles approach?

Back 2

henri Fayol

Front 3

Who is Henri Fayol?

Back 3

founded administrative principles approach

-french mining engineer who worked his way to the top of Comambault (ArcelorMittal -worlds largest steel and mining company)

-wrote a book on his methods

Front 4

Who wrote: General and Industrial Management

Back 4

Henri Fayolsd

Front 5

What 4 parts of Fayol's Administrative principles approach are used today

Back 5

Unity of Command

Division of work

Unity of direction

Scalar Chain

Front 6

explain "Unity of command" in Fayol's philosophy (adm principles)

Back 6

Each employee gets orders from only ONE superior

Front 7

explain "Division of work" In Fayol's philosphy (adm principles)

Back 7

Specialization (both managerial and technical)

produce more and better work with the same amount of effort

Front 8

explain "Unity of Direction" In Fayol's philosophy (adm principles)

Back 8

Similar activities grouped together under one manager

Front 9

Explain "Scalar Chain" in Fayol's philosophy (adm principles)

Back 9

Chain of authority extends from top to bottom and includes every employee

Front 10

Which country surged ahead in management techniques in classical perspective, other countries esp japan following suit

Back 10

USA

Front 11

who is the father of scientific management

Back 11

Frederick Taylor

Front 12

some supermarkets are using what kind of Scientific management ideas

Back 12

computerized systems based on scientific management principles to schedule employees for max efficiency

Front 13

Which type of Classical perspective subfield emphasizes management on a impersonal ration basis through elements such as clearly defined authority, responsibility, formal recordkeeping, separation of management and ownership

Back 13

Bureaucratic organizations approach

Front 14

What part of management does the Classical Perspective not address?

Back 14

The social aspect

Front 15

Who introduced most of the concepts about bureaucratic organizations

Back 15

Max Weber

Front 16

What subfield of the Classical perspective focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling

Back 16

administrative principles approach

Front 17

def.

management philosophy that emphasizes the importance of understanding human behaviors, needs, attitudes in the workplace, as well as social interactions and group processes

Back 17

Humanistic perspective

Front 18

What are the 3 subfields in management philosophy

Back 18

Human relations movement

Human resources perspective

Behavioral sciences approach

Front 19

Who were the 2 early advocates for a more humanistic approach in general

Back 19

Mary Parker Follett

Chester Barnard

Front 20

Who:

-common subordinate goals

-empowerment vs. controlling

-often overlooked by mangagment scholars

"don't hug your blueprints"

Back 20

Mary Parker follette

Front 21

What Humanist had the ideas of

Informal organization

and

Acceptance theory of authory

Back 21

Chester Barnard

Front 22

Who argued that informal relationships are powerful forces that can help the organization if properly managed

Back 22

Chester Barnard

Front 23

def.

theory that states that ppl have free will and can choose whether to follow management orders.

Back 23

Acceptance theory of authority

Front 24

what is the basic idea that the Hawthorne studies proved?

Back 24

employees perform better when management treats them well

Front 25

def.

the management theory/technique that truly effective control comes from within the individual worker rather than from strict, authoritarian control.

Back 25

Human Relations Movement

Front 26

what study finally directed attention away from scientific management and into Human relations management?

Back 26

Hawthorne studies

Front 27

What happened with the Hawthorne studies

Back 27

was initially the electric company conducting experiments to prove that more light = more productivity so ppl wld use more electrical

but then it pointed out the importance of other facts in production and went on to the "Relay Assembly Test Room"

Front 28

What two men conducted the Relay Assembly Test Room experiemtn?

Back 28

Elton Mayo

Fritz Roethlisberger

Front 29

Explain Relay Assembly Test Room experiemnt

Back 29

lasted 6 years, controlversal because of badly performed experiment

showed that it wasn't money but human relations that most improved output

Front 30

What is the Hawthorne Effect

Back 30

participants behaved differently because of the active participation of the researchers

Front 31

def.

Management theory that included worker participation, considerate leadership.

-emphasis on daily tasks

-jobs should be designed so that tasks are not perceived as dehumanizing or demeaning but instead allow workers to use their full potential

Back 31

Human Resources Perspective

Front 32

Who were the 2 best-known contributors to the human resources perspective?

Back 32

Abraham Maslow

Douglas McGregor

Front 33

What was Abraham Maslow's contribution to the Human Resources Persepctive

Back 33

Maslow Hierarchy of needs

Front 34

What is McGregor's Theory X?

Back 34

The classical perspective assumptions about workers in managment, including the early human relations

Front 35

What is McGregor, Douglas Theory Y?

Back 35

Organizations can take advantage of the imagination and intellect of all their employees. and employees will have self control and contribute to goals if given the opportunity

Front 36

Which of McGregor, Douglas Theories?

Back 36

-Average person has inherent dislike of work and will avoid it if possible

-most ppl must be coerced, controlled, directed, threatened, to get them to put forth adequite effort

-Average person wants security most of all:

to be directed,

wishes to avoid responisbility and has relatively little ambition.

Front 37

Which of McGregor, Douglas Theories?

Back 37

-Average person does not inherently dislike work

-ppl will show self control and direction

-average person learns to accept and seek responsibilty

-ppl are generally creative, and stuff

-under modern conditions the intellectual potentialities of the average human are only partially utilized

Front 38

Semco uses which of McGregor's theories?

Back 38

Theory Y

Front 39

What type of Humanistic approach can be seen in practically every organization?

Back 39

Behavioral sciences

Front 40

def.

Method of management (humanist) uses scientific methods and draws from sociology, psychology, anthropology, economics and other disciplines to develop theories about human behavior and interaction in an organizational setting

Back 40

Behavioral sciences approach

Front 41

Human Relations vs. Human resources

Back 41

Human relations just beginning to stress workers basic needs and being treated nicely

Human resources went farther into workers higher-level needs