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60 Cards in this Set
- Front
- Back
Kaizan/Z Theory
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No dilineation between executives and operatives
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If more than 50% of a firm's business is done out of state (Interstate)
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Constitutionally subject to federal law
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Classical Theory
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Originated during British industrial revolution, focused on the best way to do things
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Father of scientific management
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Frederick W Taylor
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birth of management
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Jethro & Moses
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# 1 specialty retailer
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Best Buy
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Hired Best Buy former president
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Circuit City
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CRM (Customer Relations Management)
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Long term, detailed research of customers by website, email,& phone
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Organization
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Entity managed by one or more persons to acheive stated goals
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Mayo
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Hawthorne studies
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Hawthorne findings
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Workers pressure each other to keep production within stated quotas
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Classical
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FW Taylor believed people are inherently lazy and must be forced to work
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Behavioral(Mayo's Hawthorne study)
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When employees are treated with dignity and respect, productivity will be increased
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Human Relations Managers
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Result of Mayo's behavioral school, created professional position
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Management Information Systems
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Best identified as computer based
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Operations Management
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Branch of management science applying to manufacturing or service industries
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Most common tools of operations management
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inventory model
break even analysis production scheduling |
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Synergy (1+2+3=7)
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Usually occurs when organizations and subsystems (internal) interact with external departments or organizations
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"It all depends"
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Essence of contingency
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Elements of contingency theory
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Management options
Variables Situations |
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1st element of contingency theory
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Management options
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2nd element of contingency theory
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Variables
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3rd element of contingency theory
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Situations
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Essence of output quality
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ability to meet customer's needs
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Kaizan/Theory Z
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Employee paricipation at all levels breeds continuous improvement
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Quality management (TQM)
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based on Kaizan/Theory Z
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Components of Kaizan/Theory Z
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Recognizing (reengineering)
Process innovation Internal business improvement Business process redesign |
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1st component of Kaizan/Theory Z
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Recognizing (Reengineering)
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2nd component of Kaizan/Theory Z
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Process innovation
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3rd component of Kaizan/Theory Z
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Internal Business Improvement
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4th component of Kaizan/Theory Z
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Business process redesign
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Douglas McGregor
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X & Y Theories of management
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X Theory
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Assumes humans have an inherent dislike for work
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Y Theory
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Work is as natural to humans as rest
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# of measures of manager's influence
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3: 1) Employee's awareness of expectations
2) Valued opinion 3) Best friend at work |
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# of operations management tools
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3: 1) Inventory models
2) Break even analysis 3) Production scheduling |
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Management axiom 1
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Unity of command
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Management axiom 2
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Chain of command
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Management axiom 3
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Delegation
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You're working too much
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you're not delegating
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Management axiom 4
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Span of control
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Span of control
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Graicunes
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Communication
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3 way street
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Equity theory
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wage = effort
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Management should be
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participatory
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Management axiom 5
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Intiate change
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Division of work
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specialization
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Reality is not
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perception
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Unity of goals
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no separate empires
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Line function
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control or power
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Staff function
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only advises
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Proctor and Gamble's 3 schools
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1 Behavioral
2 Contingency 3 Systems |
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Theorists of quality management
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1 Shewhart
2 Deming 3 Plunkett |
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Proctor and Gamble concept
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brand reliability, quality
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Learning organization
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group challenge models adapt creatively (Kaizan/Theory Z)
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Japanese took over 50s-80s
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US managers focused on low cost/high profit, only short term
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Priority of management functions
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1 Plan
2 Organize 3 Staffing 4 Leading (inspiring) 5 Controlling (validation) |
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Elements of contingency theory
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1 Management options
2 Variables 3 Situations |
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Components of Kaizan/Theory Z
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1 Recognizing (Reengineering)
2 Process innovation 3 Internal Business Improvement 4 Business process redesign |
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Management axioms
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1 Unity of command
2 Chain of command 3 Delegation 4 Span of control 5 Communication is a 3 way street 6 Equity Theory 7 Participation management 8 Initiating Change 9 Division of work 10 Reality check 11 Unity of goals 12 Line function 13 Staff function |