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60 Cards in this Set

  • Front
  • Back
Kaizan/Z Theory
No dilineation between executives and operatives
If more than 50% of a firm's business is done out of state (Interstate)
Constitutionally subject to federal law
Classical Theory
Originated during British industrial revolution, focused on the best way to do things
Father of scientific management
Frederick W Taylor
birth of management
Jethro & Moses
# 1 specialty retailer
Best Buy
Hired Best Buy former president
Circuit City
CRM (Customer Relations Management)
Long term, detailed research of customers by website, email,& phone
Entity managed by one or more persons to acheive stated goals
Hawthorne studies
Hawthorne findings
Workers pressure each other to keep production within stated quotas
FW Taylor believed people are inherently lazy and must be forced to work
Behavioral(Mayo's Hawthorne study)
When employees are treated with dignity and respect, productivity will be increased
Human Relations Managers
Result of Mayo's behavioral school, created professional position
Management Information Systems
Best identified as computer based
Operations Management
Branch of management science applying to manufacturing or service industries
Most common tools of operations management
inventory model
break even analysis
production scheduling
Synergy (1+2+3=7)
Usually occurs when organizations and subsystems (internal) interact with external departments or organizations
"It all depends"
Essence of contingency
Elements of contingency theory
Management options
1st element of contingency theory
Management options
2nd element of contingency theory
3rd element of contingency theory
Essence of output quality
ability to meet customer's needs
Kaizan/Theory Z
Employee paricipation at all levels breeds continuous improvement
Quality management (TQM)
based on Kaizan/Theory Z
Components of Kaizan/Theory Z
Recognizing (reengineering)
Process innovation
Internal business improvement
Business process redesign
1st component of Kaizan/Theory Z
Recognizing (Reengineering)
2nd component of Kaizan/Theory Z
Process innovation
3rd component of Kaizan/Theory Z
Internal Business Improvement
4th component of Kaizan/Theory Z
Business process redesign
Douglas McGregor
X & Y Theories of management
X Theory
Assumes humans have an inherent dislike for work
Y Theory
Work is as natural to humans as rest
# of measures of manager's influence
3: 1) Employee's awareness of expectations
2) Valued opinion
3) Best friend at work
# of operations management tools
3: 1) Inventory models
2) Break even analysis
3) Production scheduling
Management axiom 1
Unity of command
Management axiom 2
Chain of command
Management axiom 3
You're working too much
you're not delegating
Management axiom 4
Span of control
Span of control
3 way street
Equity theory
wage = effort
Management should be
Management axiom 5
Intiate change
Division of work
Reality is not
Unity of goals
no separate empires
Line function
control or power
Staff function
only advises
Proctor and Gamble's 3 schools
1 Behavioral
2 Contingency
3 Systems
Theorists of quality management
1 Shewhart
2 Deming
3 Plunkett
Proctor and Gamble concept
brand reliability, quality
Learning organization
group challenge models adapt creatively (Kaizan/Theory Z)
Japanese took over 50s-80s
US managers focused on low cost/high profit, only short term
Priority of management functions
1 Plan
2 Organize
3 Staffing
4 Leading (inspiring)
5 Controlling (validation)
Elements of contingency theory
1 Management options
2 Variables
3 Situations
Components of Kaizan/Theory Z
1 Recognizing (Reengineering)
2 Process innovation
3 Internal Business Improvement
4 Business process redesign
Management axioms
1 Unity of command
2 Chain of command
3 Delegation
4 Span of control
5 Communication is a 3 way street
6 Equity Theory
7 Participation management
8 Initiating Change
9 Division of work
10 Reality check
11 Unity of goals
12 Line function
13 Staff function