Management Chapter 5

Front 1

________ is the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong.

Back 1

Ethics

Front 2

An ethical ___________ arises in a situation concerning right or wrong when values are in conflict.

Back 2

ethical dilemma

Front 3

Under the ____________ approach, a decision maker is expected to consider the effect of each decision alternative on all parties and select the one that optimizes the benefits for the greatest number of people.

Back 3

utilitarian approach

Front 4

[[d]]: A decision-making approach suggesting that actions are ethical when they promote the individual's best long-term interests, because with everyone pursuing self-interest, the greater good is ultimately served.

Back 4

Individualism approach

Front 5

The _______-________ approach asserts that human beings have a fundamental rights and liberties that cannot be taken away by an individual's decision.

Back 5

moral-rights approach

Front 6

The _________ approach holds that moral decisions must be based on standards of equity, fairness, impartiality.

Back 6

justice approach

Front 7

______________ justice requires that different treatment of people not be based on arbitrary characteristics. eg: men and women should not receive different salaries if they have the same qualifications and are performing the same job.

Back 7

Distributive justice

Front 8

______________ justice requires that rules be administered fairly. ;; [[d]]: Holds that rules should be clearly stated and consistently and impartially enforced.

Back 8

Procedural justice

Front 9

_______________ justice argues that individuals should be compensated for the cost of their injuries by the party responsible; and individuals should not be held responsible for matters over which they have no control.

Back 9

Compensatory justice

Front 10

The ____________ approach sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.

Back 10

practical approach

Front 11

_ _ _ is management's obligation to make choices and take actions that will contribute to the welfare and interests of society, not just the organization.

Back 11

Corporate Social Responsibility (CSR)

Front 12

A ______________ is any group or person within or outside the organization that has some type of investment or interest in the organization's performance and is affected by the organization's actions (employees, customers, shareholders and so forth).

Back 12

stakeholder

Front 13

There is growing interest in a technique called ______________ ___________, which provides a systematic way to identify the expectations, needs, importance, and relative power of various stakeholders, which may change over time.

Back 13

stakeholder mapping

Front 14

_______________ refers to economic development that generates wealth and meets the needs of the current generation while preserving the environment and society so that future generations can meet their needs as well.

Back 14

Sustainability

Front 15

The term _______ __________ ____ refers to measuring an organization's social performance, its environmental performance and its financial performance. This is sometimes called the three Ps: People, Planet, and Profit.

Back 15

triple bottom line

Front 16

________ responsibility defines what society deems as important with respect to appropriate corporate behavior.

Back 16

Legal responsibility

Front 17

_______________ responsibility is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics.

Back 17

Discretionary responsibility

Front 18

Discretionary responsibility is related to organizational ________________, which means that an organization pursues a positive human pact, moral goodness, and unconditional society betterment for its own sake.

Back 18

organizational virtuousness

Front 19

A _____ of ______ is a formal statement of a company's values concerning ethics and social issues; it communicates to employees what the company stands for.

Back 19

code of ethics

Front 20

An _______ committee is a group of executives ( and sometimes lower-level employees as well) appointed to oversee company ethics.

Back 20

ethics committee

Front 21

Ethics offices are headed by a ______ ethics ________, sometimes called a chief ethics and compliance officer, a company executive who oversees all aspects of ethics and legal compliance, including establishing and broadly communicating standards, ethics training, dealing with exceptions or problems, and advising senior managers in the ethical and compliance aspects of decisions.

Back 21

chief ethics officer

Front 22

Employee disclosure of illegal, unethical, illegitimate practices on the employer's part is called _________-__________.

Back 22

whistle-blowing