Management Chapter 2

Front 1

________ forces refer to those aspects of a culture that guide and influence relationships among people.

Back 1

Social forces

Front 2

__________ forces refer to the influence of political and legal institutions on people and organizations.

Back 2

Political forces

Front 3

______________ forces pertain to the availability, production, and distribution of resources in a society.

Back 3

Economic forces

Front 4

________ business, which refers to using social media technologies for interacting with and facilitating communication and collaboration among e employees, customers, and other stakeholders, is one current answer to the historical sruggle

Back 4

Social business

Front 5

_______ ______ programs include company online community pages, wikis for virtual collaboration, social media sites such as Facebook of LinkedIn, video channels such as YouTube, microblogging platforms such as Twitter, and company online forums

Back 5

Social media programs

Front 6

The early study of management as we know it today began with what is now called the ___________ perspective;;[definition];takes a rational, scientific approach to management and seeks to turn organizations into efficient operating machines

Back 6

classical perspective

Front 7

__________ management emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity.

Back 7

Scientific management

Front 8

A systematic approach developed in Europe that looked at the organization as a whole is the _____________ organizations approach, a subfield within the classical perspective. Max Weber, a German theorist, introduced most of the concepts.;;[d]::Emphasizes management on an impersonal, rational basis through elements such as clearly defined authority and responsibility, formal recordkeeping, and separation of management and ownership.

Back 8

bureaucratic organizations approach

Front 9

Whereas scientific management focused on the productivity of the individual worker, the ______________ principles approach focused on the total organization. Major contributor was Henri Fayol.;;[d]:: A subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling.

Back 9

administrative principles approach

Front 10

The ________ relations movement was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control.

Back 10

human relations movement

Front 11

A series of research efforts that was important in shaping ideas concerning how managers should treat workers.;;studies at a Chicago electric company.

___________ studies.

Back 11

Hawthorne studies

Front 12

The ________ __________ perspective maintained an interest in worker participation and considerate leadership but shifted the emphasis to considering the daily tasks that people perform.

Back 12

human resources perspective

Front 13

The _____________ _________ approach uses scientific methods and draws from sociology, psychology, anthropology, economics, and other disciplines to develop theories about human behavior and interaction in an organizational setting.

Back 13

behaviorial sciences approach

Front 14

[d]:: Uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems. Also called the quantitative perspective;; ________________ science

Back 14

Management science

Front 15

[d]:: The use of mathematics, statistics, and computer technology to facilitate management decision making.;; ________________ technique

Back 15

Quantitative technique

Front 16

_ _ is the most recent subfield of management science;[d]::The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information.

Back 16

Information Technology (IT)

Front 17

The term "_______" refers to financial managers and others who base their decision on complex quantitative analysis, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works and help them reap huge profits.

Back 17

quants

Front 18

_________ thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

Back 18

Systems thinking

Front 19

A _________ is a set of interrelated parts that function as a whole to achieve a common purpose.

Back 19

system

Front 20

___________ are parts of a system, such as an organization, that depend on one another.

Back 20

Subsystems

Front 21

__________ means that the whole is greater than the sum of its parts.

Back 21

Synergy

Front 22

A second recent extension to management thinking is the _____________ view.[d]::Tells managers that what works in one organizational situation might not work in another.

Back 22

contingency view

Front 23

The newest business technology is big data ___________, which refers to technologies, skills, and processes for searching and examining massive, complex sets of data that traditional data processing applications cannot handle to uncover hidden patterns and correlations.;;eg:Amazon & Match.com

Back 23

big data analytics

Front 24

_________ chain management refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Back 24

Supply chain management

Front 25

______________ means that people are involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization and its mission

Back 25

Engagement

Front 26

***In a _____ view, every situation is viewed as unique

Back 26

a case view