Management: Chapter 10

Front 1

Motivation

Back 1

-the process by which a person's efforts are energized, directed and sustained toward an attaining goal

Front 2

Maslow's Needs Theory

Back 2

1. Physiological Needs
2. Safety Needs
3. Social Needs
4. Esteem Needs
5. Self-Actualization Needs

Front 3

McGregor's Theory X and Theory Y

Back 3

-made two assumtions about human natures
1. Theory X- employees dislike work, are lazy, avoid responsibility, and must be coerced wot work
2. Theory Y- employees are creative, enjoy work, seek responsibility, and can exercise self direction

Front 4

Herzberg's Two Factor Theory

Back 4

-proposes that:
1. intrinsic factors are related to job satisfaction
2. extrinsic factors are associated with job dissatisfaction

Front 5

Hygiene Factors

Back 5

-factors that eliminate job dissatisfaction but don't motivate

Front 6

Motivators

Back 6

-factors that increase job satisfaction and motivation

Front 7

McClelland's 3 Needs Theory

Back 7

1. Need for Achievement
2. Need for Power
3. Need for Affiliation

Front 8

Goal Setting Theory

Back 8

-specific goals and difficult goals increase performance

Front 9

Equity Theory

Back 9

-theory that an employee compares his input-outcome ratio with that of others

Front 10

Referent

Back 10

-the persons, systems or selves against which individuals compare themselves to asses equity

Front 11

Distributive Justice

Back 11

-perceived fairness of the amount and allocation of rewards

Front 12

Procedural Justice

Back 12

-perceived fairness of the process used to determine the distribution of rewards

Front 13

Expectancy Theory

Back 13

-individual tends to act in a certain way based on:
-the expectation that the act will followed by a given outcome
-attractiveness of the outcome