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28 Cards in this Set
- Front
- Back
Organizations
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collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes.
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Management
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the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.
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Organizational Performance
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A measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals.
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Efficiency
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A measure of how well or how productively resources are used to achieve a goal.
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Effectiveness
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A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.
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Planning
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Identifying and selecting appropriate goals; one of the four principle tasks of management.
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Strategy
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A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.
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Organizing
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Structuring working relationships so organizational members work together to achieve organizational goals; one of the four principle tasks of management.
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Organizational Structure
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A formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals.
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Leading
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Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in achieving organizational goals; one of the four principle tasks of management.
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Controlling
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Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance; one of the four principle tasks of management.
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Department
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A group of people who work together and posses similar skills or use the same knowledge, tools, or techniques to perform their jobs.
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First-line Manager
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A manager who is responsible for the daily supervision of non-managerial employees.
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Middle Manager
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A manager who supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals.
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Top Manager
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A manager who establishes organizational goals, decides how departments should interact, and monitors the performance of middle managers.
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Top Management Team
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A group composed of the CEO, the COO, and the vice presidents of the most important departments of a company.
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Conceptual Skills
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The ability to analyze and diagnose a situation and to distinguish between cause and effect.
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Human Skills
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The ability to understand, alter, lead, and control the behavior of other individuals and groups.
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Technical Skills
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The job-specific knowledge and techniques required to perform an organizational role.
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Core Competency
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The specific set of departmental skills, knowledge and experience that allows one organization to outperform another.
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Restructuring
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Downsizing an organization by eliminating the jobs of large numbers of top, middle, and first-line managers and non-managerial employees.
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Outsourcing
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Contracting with another company, usually abroad, to have it perform an activity the organization previously performed itself.
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Empowerment
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The expansion of employees’ knowledge, tasks and decision-making responsibilities.
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Self-managed team
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A group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide.
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Global Organizations
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Organizations that operate and compete in more than one country.
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Competitive Advantage
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The ability of one organization to outperform other organizations because it produces desire goods or services more efficiently and effectively than they do.
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Innovation
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The process of creating new or improved goods and services or developing better ways to produce or provide them.
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Turnaround Management
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The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company’s resources and allow it to survive and prosper.
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