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55 Cards in this Set
- Front
- Back
COMMUNICATION
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THE TRANSFER & UNDERSTANDING OF MEANING
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INTERPERSONAL COMMUNICATION
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COMMUNICATION BETWEEN 2 OR MORE PEOPLE
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ORGANIZATIONAL COMMUNICATION
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ALL THE PATTERNS, NETWORKS, & SYSTEMS OF COMMUNICATION WITHIN AN ORGANIZATION
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MESSAGE
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A PURPOSE TO BE CONVEYED
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ENCODING
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CONVERTING A MESSAGE INTO SYMBOLS
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CHANNEL
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THE MEDIUM A MESSAGE TRAVELS ALONG
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DECODING
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RETRANSLATING A SENDER'S MESSAGE
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COMMUNICATION PROCESS
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THE 7 ELEMENTS INVOLVED IN TRANSFERRING MEANING FORM 1 PERSON TO ANOTHER
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NOISE
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ANY DISTURBANCES THAT INTERFERE WITH THE TRANSMISSION, RECEIPT, OR FEEDBACK OF A MESSAGE
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7 ELEMENTS OF THE COMMUNICATION PROCESS
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1.COMMUNICATION SOURCE
2.MESSAGE 3.ENCODING 4.CHANNEL 5.DECODING 6.RECEIVER 7.FEEDBACK |
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4 CONDITIONS INFLUENCING THE EFFECTIVENESS OF A ENCODED MESSAGE
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1.SKILLS
2.ATTITUDES 3.KNOWLEDGE OF SENDER 4.SOCIOCULTURAL SYSTEM |
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COMMUNICATION METHODS
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1.FACE-TO-FACE
2.TELEPHONE 3.GROUP MEETINGS 4.FORMAL PRESENTATIONS 5.MEMOS 6.TRADITIONAL MAIL 7.FAX MACHINE 8.EMPLOYEE PUBLICATIONS 9.BULLETIN BOARDS 10.OTHER COMPANY PUBLICATIONS 11.AUDIO- & VIDEOTAPES 12.HOT LINES 13.ELECTRONIC MAIL 14.COMPUTER CONFERENCING 15.VOICE MAIL 16.TELECONFERENCES 17.VIDEOCONFERENCES |
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12 QUESTIONS TO EVALUATE COMMUNICATION METHODS
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1.FEEDBACK
2.COMPLEXITY CAPACITY 3.BREADTH POTENTIAL 4.CONFIDENTIALITY 5.ENCODING EASE 6.DECODING EASE 7.TIME-SPACE CONSTRAINT 8.COST 9.INTERPERSONAL WARMTH 10.FORMALITY 11.SCANABILITY 12.TIME OF CONSUMPTION |
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NONVERBAL COMMUNICATION
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COMMUNICATION TRANSMITTED WITHOUT WORDS
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THE BEST-KNOWN TYPES OF NONVERBAL COMMUNICATION
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1.BODY LANGUAGE
2.VERBAL INTONATION |
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BODY LANGUAGE
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REFERS TO GESTURES, FACIAL EXPRESSIONS, & OTHER BODY MOVEMENTS THAT CONVEY MEANING
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VERBAL INTONATION
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REFERS TO THE EMPHASIS SOMEONE GIVES TO WORDS OR PHRASES THAT CONVEYS MEANING
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BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION
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1.FILTERING
2.SELECTIVE PERCEPTION 3.EMOTIONS 4.INFORMATION OVERLOAD 5.DEFENSIVENESS 6.LANGUAGE 7.NATIONAL CULTURE |
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FILTERING
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THE DELIBERATE MANIPULATION OF INFORMATION TO MAKE IT APPEAR MORE FAVORABLE TO THE RECEIVER
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SELECTIVE PERCEPTION
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WHEN PEOPLE SELECTIVELY INTERPRET WHAT THEY SEE OR HEAR ON THE BASIS OF THEIR INTERESTS, BACKGROUND, EXPERIENCE, & ATTITUDES
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INFORMATION OVERLOAD
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WHEN THE INFORMATION WE HAVE TO WORK WITH EXCEEDS OUR PROCESSING CAPACITY
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(LANGUAGE) 3 VARIABLES THAT INFLUENCE THE LANGUAGE A PERSON USES & THE DEFINITIONS GIVEN TO WORDS
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1.AGE
2.EDUCATION 3.CULTURAL BACKGROUND |
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OVERCOMING THE BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION
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1.USE FEEDBACK
2.SIMPLIFY LANGUAGE 3.LISTEN ACTIVELY 4.CONSTRAIN EMOTIONS 5.WATCH NONVERBAL CUES |
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LISTENING
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AN ACTIVE SEARCH FOR MEANING
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ACTIVE LISTENING
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LISTENING FOR FULL MEANING WITHOUT MAKING PREMATURE JUDGMENTS OR INTERPRETATIONS
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EMPATHY
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PLACING YOURSELF IN THE SENDER'S POSITION
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FORMAL COMMUNICATION
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COMMUNICATION THAT FOLLOWS THE OFFICIAL CHAIN OF COMMAND OR IS PART OF THE COMMUNICATION REQUIRED TO DO ONE'S JOB
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INFORMAL COMMUNICATION
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ORGANIZATIONAL COMMUNICATION THAT IS NOT DEFINED BY THE ORGANIZATION'S STRUCTURAL HIERARCHY
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2 PURPOSES OF INFORMAL COMMUNICATION
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1.PERMITS EMPLOYEES TO SATISFY THEIR NEED FOR SOCIAL INTERACTION
2.CAN IMPROVE AN ORGANIZATION'S PERFORMANCE BY CREATING ALTERNATIVE CHANNELS OF COMMUNICATION |
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DIRECTION OF COMMUNICATION FLOW
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1.DOWNWARD
2.UPWARD 3.LATERALLY 4.DIAGONALLY |
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DOWNWARD COMMUNICATION
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ANY COMMUNICATION THAT FLOWS DOWNWARD FROM A MANAGER TO EMPLOYEES. USED TO INFORM, DIRECT, COORDINATE, & EVALUATE EMPLOYEES
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UPWARD COMMUNICATION
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COMMUNICATION THAT FLOWS UPWARD FROM EMPLOYEES TO MANAGERS
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LATERAL COMMUNICATION
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COMMUNICATION THAT TAKES PLACE AMONG ANY EMPLOYEES ON THE SAME ORGANIZATIONAL LEVEL
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COMMUNICATION NETWORKS
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THE VARIETY OF PATTERNS OF VERTICAL & HORIZONTAL FLOWS OF ORGANIZATIONAL COMMUNICATION
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3 COMMON COMMUNICATION NETWORKS
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1.CHAIN NETWORK
2.WHEEL NETWORK 3.ALL-CHANNEL |
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CHAIN NETWORK
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COMMUNICATION FLOWS ACCORDING TO THE FORMAL CHAIN OF COMMAND, BOTH DOWNWARD & UPWARD
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WHEEL NETWORK
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REPRESENTS COMMUNICATION FLOWING BETWEEN A CLEARLY IDENTIFIABLE & STRONG LEADER & OTHERS IN A WORK GROUP OR TEAM
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ALL-CHANNEL
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COMMUNICATION FLOWS FREELY AMONG ALL MEMBERS OF A WORK TEAM
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GRAPEVINE
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THE INFORMAL ORGANIZATIONAL COMMUNICATION NETWORK
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HOW TECHNOLOGY AFFECTS MANAGERIAL COMMUNICATION
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1.IMPROVED A MANAGER'S ABILITY TO MONITOR PERFORMANCE
2.ALLOWED EMPLOYEES TO HAVE MORE COMPLETE INFORMATION TO MAKE DECISIONS 3.PROVIDED EMPLOYEES OPPORTUNITIES TO COLLABORATE & SHARE INFORMATION |
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2 DEVELOPMENTS IN INFORMATION TECHNOLOGY WITH THE MOST IMPACT ON MANAGERIAL COMMUNICATION
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1.NETWORKED COMPUTER SYSTEMS
2.WIRELESS CAPABILITIES |
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NETWORKED COMPUTER SYSTEM
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WHEN AN ORGANIZATION LINKS ITS COMPUTERS TOGETHER THROUGH HARDWARE & SOFTWARE, CREATING AN ORGANIZATIONAL NETWORK
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E-MAIL
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INSTANTANEOUS TRANSMISSION OF WRITTEN MESSAGES ON COMPUTERS THAT ARE LINKED TOGETHER
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INSTANT MESSAGING (IM)
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INTERACTIVE REAL-TIME COMMUNICATION THAT TAKES PLACE AMONG COMPUTER USERS WHO ARE LOGGED ON TO THE COMPUTER NETWORK AT THE SAME TIME
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VOICE-MAIL
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SYSTEM THAT DIGITIZES A SPOKEN MESSAGE, TRANSMITS IT OVER THE NETWORK & STORES THE MESSAGE ON DISK FOR THE RECEIVER TO RETRIEVE LATER
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FAX
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MACHINES THAT ALLOW THE TRANSMISSION OF DOCUMENTS CONTAINING BOTH TEXT & GRAPHICS OVER ORDINARY TELEPHONE LINES
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ELECTRONIC DATA INTERCHANGE (EDI)
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A WAY FOR ORGANIZATIONS TO EXCHANGE STANDARD BUSINESS TRANSACTION DOCUMENTS, SUCH AS INVOICES OR PURCHASE ORDERS, USING DIRECT COMPUTER-TO-COMPUTER NETWORKS
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TELECONFERENCING
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ALLOWS A GROUP OF PEOPLE TO CONFER SIMULTANEOUSLY USING TELEPHONE OR E-MAIL GROUP COMMUNICATIONS SOFTWARE
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VIDEOCONFERENCING
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TELECONFERENCING WHERE MEETING PARTICIPANTS CAN SEE EACH OTHER OVER VIDEO SCREENS
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INTRANET
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AN ORGANIZATIONAL COMMUNICATION NETWORK THAT USES INTERNET TECHNOLOGY & IS ACCESSIBLE ONLY BY ORGANIZATIONAL EMPLOYEES
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JARGON
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SPECIALIZED TERMINOLOGY OR TECHNICAL LANGUAGE THAT MEMBERS OF A GROUP USE TO COMMUNICATE AMONG THEMSELVES
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EXTRANET
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AN ORGANIZATIONAL COMMUNICATION NETWORK THAT USES INTERNET TECHNOLOGY & ALLOWS AUTHORIZED USERS INSIDE THE ORGANIZATION TO COMMUNICATE WITH CERTAIN OUTSIDERS SUCH AS CUSTOMERS OR VENDORS
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DIAGONAL COMMUNICATION
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COMMUNICATION THAT CUTS ACROSS BOTH WORK AREAS & ORGANIZATIONAL LEVELS
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DEFENSIVENESS
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ENGAGING IN BEHAVIORS SUCH AS VERBALLY ATTACKING OTHERS, MAKING SARCASTIC REMARKS, BEING OVERLY JUDGEMENTAL, & QUESTIONING OTHERS' MOTIVES
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ASPECTS OF ORGANIZATIONAL COMMUNICATION
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1.FORMAL VERSUS INFORMAL COMMUNICATION
2.FLOW PATTERNS OF COMMUNICATION 3.FORMAL & INFORMAL COMMUNICATION NETWORKS |