Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/55

Click to flip

55 Cards in this Set

  • Front
  • Back
COMMUNICATION
THE TRANSFER & UNDERSTANDING OF MEANING
INTERPERSONAL COMMUNICATION
COMMUNICATION BETWEEN 2 OR MORE PEOPLE
ORGANIZATIONAL COMMUNICATION
ALL THE PATTERNS, NETWORKS, & SYSTEMS OF COMMUNICATION WITHIN AN ORGANIZATION
MESSAGE
A PURPOSE TO BE CONVEYED
ENCODING
CONVERTING A MESSAGE INTO SYMBOLS
CHANNEL
THE MEDIUM A MESSAGE TRAVELS ALONG
DECODING
RETRANSLATING A SENDER'S MESSAGE
COMMUNICATION PROCESS
THE 7 ELEMENTS INVOLVED IN TRANSFERRING MEANING FORM 1 PERSON TO ANOTHER
NOISE
ANY DISTURBANCES THAT INTERFERE WITH THE TRANSMISSION, RECEIPT, OR FEEDBACK OF A MESSAGE
7 ELEMENTS OF THE COMMUNICATION PROCESS
1.COMMUNICATION SOURCE
2.MESSAGE
3.ENCODING
4.CHANNEL
5.DECODING
6.RECEIVER
7.FEEDBACK
4 CONDITIONS INFLUENCING THE EFFECTIVENESS OF A ENCODED MESSAGE
1.SKILLS
2.ATTITUDES
3.KNOWLEDGE OF SENDER
4.SOCIOCULTURAL SYSTEM
COMMUNICATION METHODS
1.FACE-TO-FACE
2.TELEPHONE
3.GROUP MEETINGS
4.FORMAL PRESENTATIONS
5.MEMOS
6.TRADITIONAL MAIL
7.FAX MACHINE
8.EMPLOYEE PUBLICATIONS
9.BULLETIN BOARDS
10.OTHER COMPANY PUBLICATIONS
11.AUDIO- & VIDEOTAPES
12.HOT LINES
13.ELECTRONIC MAIL
14.COMPUTER CONFERENCING
15.VOICE MAIL
16.TELECONFERENCES
17.VIDEOCONFERENCES
12 QUESTIONS TO EVALUATE COMMUNICATION METHODS
1.FEEDBACK
2.COMPLEXITY CAPACITY
3.BREADTH POTENTIAL
4.CONFIDENTIALITY
5.ENCODING EASE
6.DECODING EASE
7.TIME-SPACE CONSTRAINT
8.COST
9.INTERPERSONAL WARMTH
10.FORMALITY
11.SCANABILITY
12.TIME OF CONSUMPTION
NONVERBAL COMMUNICATION
COMMUNICATION TRANSMITTED WITHOUT WORDS
THE BEST-KNOWN TYPES OF NONVERBAL COMMUNICATION
1.BODY LANGUAGE
2.VERBAL INTONATION
BODY LANGUAGE
REFERS TO GESTURES, FACIAL EXPRESSIONS, & OTHER BODY MOVEMENTS THAT CONVEY MEANING
VERBAL INTONATION
REFERS TO THE EMPHASIS SOMEONE GIVES TO WORDS OR PHRASES THAT CONVEYS MEANING
BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION
1.FILTERING
2.SELECTIVE PERCEPTION
3.EMOTIONS
4.INFORMATION OVERLOAD
5.DEFENSIVENESS
6.LANGUAGE
7.NATIONAL CULTURE
FILTERING
THE DELIBERATE MANIPULATION OF INFORMATION TO MAKE IT APPEAR MORE FAVORABLE TO THE RECEIVER
SELECTIVE PERCEPTION
WHEN PEOPLE SELECTIVELY INTERPRET WHAT THEY SEE OR HEAR ON THE BASIS OF THEIR INTERESTS, BACKGROUND, EXPERIENCE, & ATTITUDES
INFORMATION OVERLOAD
WHEN THE INFORMATION WE HAVE TO WORK WITH EXCEEDS OUR PROCESSING CAPACITY
(LANGUAGE) 3 VARIABLES THAT INFLUENCE THE LANGUAGE A PERSON USES & THE DEFINITIONS GIVEN TO WORDS
1.AGE
2.EDUCATION
3.CULTURAL BACKGROUND
OVERCOMING THE BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION
1.USE FEEDBACK
2.SIMPLIFY LANGUAGE
3.LISTEN ACTIVELY
4.CONSTRAIN EMOTIONS
5.WATCH NONVERBAL CUES
LISTENING
AN ACTIVE SEARCH FOR MEANING
ACTIVE LISTENING
LISTENING FOR FULL MEANING WITHOUT MAKING PREMATURE JUDGMENTS OR INTERPRETATIONS
EMPATHY
PLACING YOURSELF IN THE SENDER'S POSITION
FORMAL COMMUNICATION
COMMUNICATION THAT FOLLOWS THE OFFICIAL CHAIN OF COMMAND OR IS PART OF THE COMMUNICATION REQUIRED TO DO ONE'S JOB
INFORMAL COMMUNICATION
ORGANIZATIONAL COMMUNICATION THAT IS NOT DEFINED BY THE ORGANIZATION'S STRUCTURAL HIERARCHY
2 PURPOSES OF INFORMAL COMMUNICATION
1.PERMITS EMPLOYEES TO SATISFY THEIR NEED FOR SOCIAL INTERACTION
2.CAN IMPROVE AN ORGANIZATION'S PERFORMANCE BY CREATING ALTERNATIVE CHANNELS OF COMMUNICATION
DIRECTION OF COMMUNICATION FLOW
1.DOWNWARD
2.UPWARD
3.LATERALLY
4.DIAGONALLY
DOWNWARD COMMUNICATION
ANY COMMUNICATION THAT FLOWS DOWNWARD FROM A MANAGER TO EMPLOYEES. USED TO INFORM, DIRECT, COORDINATE, & EVALUATE EMPLOYEES
UPWARD COMMUNICATION
COMMUNICATION THAT FLOWS UPWARD FROM EMPLOYEES TO MANAGERS
LATERAL COMMUNICATION
COMMUNICATION THAT TAKES PLACE AMONG ANY EMPLOYEES ON THE SAME ORGANIZATIONAL LEVEL
COMMUNICATION NETWORKS
THE VARIETY OF PATTERNS OF VERTICAL & HORIZONTAL FLOWS OF ORGANIZATIONAL COMMUNICATION
3 COMMON COMMUNICATION NETWORKS
1.CHAIN NETWORK
2.WHEEL NETWORK
3.ALL-CHANNEL
CHAIN NETWORK
COMMUNICATION FLOWS ACCORDING TO THE FORMAL CHAIN OF COMMAND, BOTH DOWNWARD & UPWARD
WHEEL NETWORK
REPRESENTS COMMUNICATION FLOWING BETWEEN A CLEARLY IDENTIFIABLE & STRONG LEADER & OTHERS IN A WORK GROUP OR TEAM
ALL-CHANNEL
COMMUNICATION FLOWS FREELY AMONG ALL MEMBERS OF A WORK TEAM
GRAPEVINE
THE INFORMAL ORGANIZATIONAL COMMUNICATION NETWORK
HOW TECHNOLOGY AFFECTS MANAGERIAL COMMUNICATION
1.IMPROVED A MANAGER'S ABILITY TO MONITOR PERFORMANCE
2.ALLOWED EMPLOYEES TO HAVE MORE COMPLETE INFORMATION TO MAKE DECISIONS
3.PROVIDED EMPLOYEES OPPORTUNITIES TO COLLABORATE & SHARE INFORMATION
2 DEVELOPMENTS IN INFORMATION TECHNOLOGY WITH THE MOST IMPACT ON MANAGERIAL COMMUNICATION
1.NETWORKED COMPUTER SYSTEMS
2.WIRELESS CAPABILITIES
NETWORKED COMPUTER SYSTEM
WHEN AN ORGANIZATION LINKS ITS COMPUTERS TOGETHER THROUGH HARDWARE & SOFTWARE, CREATING AN ORGANIZATIONAL NETWORK
E-MAIL
INSTANTANEOUS TRANSMISSION OF WRITTEN MESSAGES ON COMPUTERS THAT ARE LINKED TOGETHER
INSTANT MESSAGING (IM)
INTERACTIVE REAL-TIME COMMUNICATION THAT TAKES PLACE AMONG COMPUTER USERS WHO ARE LOGGED ON TO THE COMPUTER NETWORK AT THE SAME TIME
VOICE-MAIL
SYSTEM THAT DIGITIZES A SPOKEN MESSAGE, TRANSMITS IT OVER THE NETWORK & STORES THE MESSAGE ON DISK FOR THE RECEIVER TO RETRIEVE LATER
FAX
MACHINES THAT ALLOW THE TRANSMISSION OF DOCUMENTS CONTAINING BOTH TEXT & GRAPHICS OVER ORDINARY TELEPHONE LINES
ELECTRONIC DATA INTERCHANGE (EDI)
A WAY FOR ORGANIZATIONS TO EXCHANGE STANDARD BUSINESS TRANSACTION DOCUMENTS, SUCH AS INVOICES OR PURCHASE ORDERS, USING DIRECT COMPUTER-TO-COMPUTER NETWORKS
TELECONFERENCING
ALLOWS A GROUP OF PEOPLE TO CONFER SIMULTANEOUSLY USING TELEPHONE OR E-MAIL GROUP COMMUNICATIONS SOFTWARE
VIDEOCONFERENCING
TELECONFERENCING WHERE MEETING PARTICIPANTS CAN SEE EACH OTHER OVER VIDEO SCREENS
INTRANET
AN ORGANIZATIONAL COMMUNICATION NETWORK THAT USES INTERNET TECHNOLOGY & IS ACCESSIBLE ONLY BY ORGANIZATIONAL EMPLOYEES
JARGON
SPECIALIZED TERMINOLOGY OR TECHNICAL LANGUAGE THAT MEMBERS OF A GROUP USE TO COMMUNICATE AMONG THEMSELVES
EXTRANET
AN ORGANIZATIONAL COMMUNICATION NETWORK THAT USES INTERNET TECHNOLOGY & ALLOWS AUTHORIZED USERS INSIDE THE ORGANIZATION TO COMMUNICATE WITH CERTAIN OUTSIDERS SUCH AS CUSTOMERS OR VENDORS
DIAGONAL COMMUNICATION
COMMUNICATION THAT CUTS ACROSS BOTH WORK AREAS & ORGANIZATIONAL LEVELS
DEFENSIVENESS
ENGAGING IN BEHAVIORS SUCH AS VERBALLY ATTACKING OTHERS, MAKING SARCASTIC REMARKS, BEING OVERLY JUDGEMENTAL, & QUESTIONING OTHERS' MOTIVES
ASPECTS OF ORGANIZATIONAL COMMUNICATION
1.FORMAL VERSUS INFORMAL COMMUNICATION
2.FLOW PATTERNS OF COMMUNICATION
3.FORMAL & INFORMAL COMMUNICATION NETWORKS