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26 Cards in this Set
- Front
- Back
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operations management
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business function responsile for planning, coordinatring, and controlling the resources needed to produce a company's goods and services
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role of OM
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tranform organizational inputs into outputs
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the transformation process
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inputs - human resources, facilities, technologies and materials become
output - goods and services |
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value added
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the net increase created during the tranformation of inputs into final outputs, the greater the better
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efficiency
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performing activities at the lowest possible cost
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manufacturing
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primarily produce a tangible product and typically have low customer contact, products can be inventoried, capital intensive, long response time
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Service organizations
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produce an intangible product, ideas, assistance, information and have a high cutome contact, short response time, labor intensive
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quasi-manufacturing organizations
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low customer contact, capital intensive, but provide a service ie, post office, mail order catalogues
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strategical decisions
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set the direction for teh entire compnay; they are broad in scope adn long-term in nature
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tactical decisions
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decisions that are specific and short term in nature and are bound by strategic decisions
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why study Operations Management ? (3)
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- 25% of all canadian jobs are in goods producing sector
- core of all organizations - contribute to corporate stratey |
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service compared to producing goods is more . . (5)
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- labour intensive
- knowledge based - can not automate - total productivity = output/input -service biggest factor - RMA |
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total productivity = output/input
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- has to be greater than one
- to be succesful in service industry |
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old trends in OM pas (5)
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- lengthy product development
- large batch shipments - standardized product - job specialization - local or national focus |
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trend in OM future (5)
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- global focus
-empowered employees - time based competition - in in time shipment - mass customization |
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industrial revolution
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movement that changed production by subsitituting machine power for labor power
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scientific approach?
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managing through improving output by redesigning jobs and determining acceptable levels of worker output
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hawthorne studies
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focusing on the worker's needs and responsible for creating the human relations movement
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human relations movement
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idea that other factors other than money can contribute to worker productivity
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management science
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mathematical models to develope quantitative techniques to solve problems
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just in time
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achive higher volume productiong through elimination of waste and continuous improvement
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total quality management
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improve quality by eliminating causes of product defects and by making quality the responsibility of everyone in the organization
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flexibility and mass customization
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attempt to offer a greater variety of product choices and do it on a high volume
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time-based competition
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develop new procuts and deliver them to customers faster than competitors
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supply chain management
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manage the flow of matericals from suppliers to customers in order to reduce overall cost adn increase responsiveness to customers
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lean systems
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total system approach to creative efficient operations
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