Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/33

Click to flip

33 Cards in this Set

  • Front
  • Back
management
accomplishing goals various ways
planning
anticipating trends
determining best tactics
organizing
designing structure
create system that works together to achieve goals
leading
creating a vision
work effectively
controlling
establishing clear standards
rewarding
punishing
vision
why organization exists
mission statement
purpose
strategic planning
determining major goals of the organization, achieving them
tactical planning
what is to be done, who does it and how
operational planning
setting work standards and schedules
contingency planning
alternative courses of action
Unity of command
Fayol
Hierarchy
Fayol
Bureaucracy
Weber
Span of Control
Fayol
line personnel
achieve goals
staff personnel
advise line personnel
matrix organization
specialists brought together
temporary
cross functional self managed teams
long term
hawthorne effect
people behave differenly when being watched
hygiene factors
motivating factors that cause dissatisfaction when missing but dont motivate if increased (policies)
hierarchy of needs
self actualization
esteem
social
safety
physiological
union
works collectively to improve wages, benefits, and working conditions
knights of labor
first labor union
yellow-dog contract
employees wont join union
illegal
union security clause
employees who benefit from union must join or pay dues
closed shop agreement
workers have to be in a union
illegal
union shop agreement
must eventually join union
agency shop agreement
dont have to join union, but must pay fee
right to work laws/open shop agreement
gives right to join or not join union
grievance
charge by employees, management isnt abiding by terms
injuction
court order to do or not to do something
shoemakers
first craft union
skilled