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27 Cards in this Set
- Front
- Back
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What is training?
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focuses on providing employees with specific skills or helping them correct defciencies in their performance
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What is development?
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An effort to provide employees with the abilities the organization will need in the future
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What are the challenges in training?
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Is trainging the solution?
Are the goals clear and realistic? Is training a good investment? Will training work? |
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What are the three steps in managing the training process?
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Needs assessment
Development and Conduct Training Evaluation |
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What are the three levels of assessment?
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organizational, task, and person analysis
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What is organizational analysis?
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examines broad factors such as organization's culture, mission, business climate, long and short term goals, and structure.
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What is task analysis?
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Examination of the job performed
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What is person analysis?
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Examines which employees need training
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What are the objectives of training?
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Challenging precise, avhievable, and understood by all...increasing "interpersonal sensitivity" is a noble training goal
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What are the components of OTJ training?
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Job rotation, apprenticeships, internships, relevant to the job/spares expenses
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What are some presentation options?
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slides/videotapes, teletraining, computers, simulations, VR, classroom instruction and role plays
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What is the most common type of training?
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Skills Training
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Skills Training
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include people who have a great deal of informal or political power in the organization
problems core to light and something must be done quickly multiple forms of a training package may be needed for different groups of trainees |
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What are job aids?
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external sources of information such as pamphlets and reference guides that workers can access quickly when they need help in making a decision or performing a specific task.
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What is retraining?
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Focuses on giving employees the skills they need to keep pace with their job's changing requirements.
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What is the job training partnership act (1982).
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Largest single training program financed by FED government gives block grants to states which pass them on to local government and private entities that provide OTJ training for displaced workers
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What is cross-functional training?
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emphasize versatality
training employees to perform operations in other areas other than their assigned jobs job rotation |
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Who are peer trainers?
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High performance workers who double as internal OTJ trainers
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What is team training
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content tasks relate to a team's goals
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What is creativity training?
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idea that creativity can be learned
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What is brainstorming?
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participants allowed to gather ideas and generate ideas
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When is the most important training opportunity?
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most important training opportunity occurs when employee starts with firm
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What is orientation?
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process of informing new employees about what is expected of them in the job and helpin them cope with the stresses of transistion.
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What is socialization?
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long-term process with several phases that help employees accimilate themselves to the new organization understand its culture and the company's expectations, and settle into the job.
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What are the three phases of socialization?
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1. anticipatory
2. Encounter 3. settling in |
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What is RJP (Realistic job preview)?
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Realistic information about the demands of the job the organizations expectations of the job holder and the work environment.
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What is an employee mentoring program?
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Established worker serves as an advance to the new employee
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