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27 Cards in this Set
- Front
- Back
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Group
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two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity
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Team
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a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
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Formal group
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group that is established to do something productive for the organization and is headed by a leader
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informal group
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group formed by a people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership
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Cross functional team
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a team staffed with specialists pursuing a common objective
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Continuous improvement teams
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consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality related problems
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Forming
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the process of getting oriented and getting acquainted
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Storming
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characterized by the emergence of individual personalities and roles and conflicts within the group
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Norming
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conflicts are resolved, close relationships develop, and unity and harmony emerge
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Group cohesiveness
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the "we" feeling that binds group members together
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Performing
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members concentrate on solving problems and completing the assigned task
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adjourning
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members prepare for disbandment
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Division of labor
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work is divided into particular tasks that are assigned to particular workers
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Social loafing
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the tendency of people to exert less effort when working in groups than when workers alone
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Roles
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socially determined expectations of how individuals should behave in a specific position
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task role
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consists of behavior that concentrates on getting the team's tasks done
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Maintenance role
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consists of behavior that fosters constructive relationships among team members
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norms
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general guidelines or rules of behavior that most group or team members follow
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cohesiveness
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the tendency of a group or team tostick together
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Groupthink
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cohesive group's blind unwillingness to consider alternatives
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Conflict
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process in which one party perceives that its interests are being opposed or negatively affected by another party
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Negative conflict
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conflict that hinders the organization's performance or threatens its interests
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constructive conflict
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conflict that benefits the main purposes of the organization and serves its interests
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personality conflict
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interpersonal opposition based on personal dislike, disagreement, or differing
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Programmed conflict
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designed to elicit different opinions without inciting people's personal feelings
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Devil's advocacy
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the process of assigning someone to play the role of critic
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Dialectic method
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the process of having two people or groups play opposing roles in a debate in order to better understand a proposal
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