Management

Front 1

reputation

Back 1

reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services

Front 2

trust

Back 2

the willingness to be vulnerable to a trustee based on positive expectations about the authoritys actions and intentions

Front 3

justice

Back 3

the perceioved fairness of an authoritys decision making

Front 4

ethics

Back 4

the degree to which the behaviors of an authority are in accordance with generally accepted moral norms

Front 5

dispositional based trust

Back 5

means that your personality traits include a general propensity to trust others

Front 6

cognition based trust

Back 6

means that trust is rooted in a rational assessment of the authoritys trustworthiness

Front 7

trust propensity

Back 7

a general expectation that the words promises and statements of individuals and groups can be relied upon

Front 8

trustworthiness

Back 8

characteristics or attributes of a trustee that inspire trust

Front 9

abillity

Back 9

the skills competencies and areas of expertise that enable an authority to be successful in some specific area

Front 10

benevolence

Back 10

the belief that the authority wants to do good for the trustor apart from any selfish or profit cenetered motives

Front 11

integrity

Back 11

perception that the authority adheres to a set of values and principles that the trustor finds acceptable

Front 12

distributive justice

Back 12

the perceived fairness of decision making outcomes

Front 13

procedural justice

Back 13

the perceived fairness of decidion making processes

Front 14

voice

Back 14

giving employees the chance to express their opinions and views during the course of decidion making

Front 15

correctablility

Back 15

provides employees with a chance to request an appeal when a procedure seems to have worked inneffectively

Front 16

consistency, bias suppression, representativeness, and accuracy rules

Back 16

help ensure that procedures are neutral and objective as opposed to bias and discriminatory

Front 17

interpersonal justice

Back 17

reflects the perceived fairness of the treatment received by employees from authorities

Front 18

abusive supervision

Back 18

sustained display of hostile verbal and nonveral behaviors excluding physical abuse

Front 19

informational justice

Back 19

perceived fairness of the communications provided to employees from authorities