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15 Cards in this Set

  • Front
  • Back
empathy
understanding another feelings and motives
words you understand when you read them
vocabulary
bergaining by persuasion rather that argument
nogotiation
meaning expressed by facial expressions and body posturing
non verbal communication
arbitrator
third party to solve disputes
a written document sent outside an organization
busines letter
the statement or situation in which a word is used
context
a clash or struggle
conflict
an agreement in which each sides gives up some of its demands
compromise
a reaction or response to what it said
feedback
an informal communication
melorandul
a chance in tone or pitch
inflaction
to encourage group performance
facilitate
a chance in tone or pitch
inflaction
pulling away from a volatile situations
with drawal