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15 Cards in this Set
- Front
- Back
empathy
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understanding another feelings and motives
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words you understand when you read them
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vocabulary
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bergaining by persuasion rather that argument
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nogotiation
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meaning expressed by facial expressions and body posturing
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non verbal communication
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arbitrator
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third party to solve disputes
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a written document sent outside an organization
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busines letter
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the statement or situation in which a word is used
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context
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a clash or struggle
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conflict
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an agreement in which each sides gives up some of its demands
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compromise
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a reaction or response to what it said
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feedback
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an informal communication
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melorandul
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a chance in tone or pitch
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inflaction
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to encourage group performance
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facilitate
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a chance in tone or pitch
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inflaction
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pulling away from a volatile situations
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with drawal
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