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31 Cards in this Set
- Front
- Back
Listening
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The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages
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Types of listening
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Appreciative listening
Discriminative listening Comprehensive listening Empathic listening Critical listening |
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Appreciative listening
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Listening for enjoyment
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Discriminative listening
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Listening to understand the meaning of the message
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Comprehensive listening
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Listening not to only understand the speaker's message but to learn or remember
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Empathetic listening
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Listening to understand the speakers feelings about the message
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Critical listening
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Listening to evaluate the truthfulness or honesty of the message (evaluating the worth of the message)
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Stages of listening
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Attending
Understanding Remembering Evaluating Responding |
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Step 1: Attending
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-Get physically and mentally ready
-Make a complete shift from speaker to listener -Hear the person out before you react -Observe non verbal cues |
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Step 2: Understanding
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Empathy
Questioning Paraphrasing |
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Empathy
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-Emphatic responsiveness
-Perspective taking -Sympathetic responsiveness |
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Questioning
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-Recognize the kind of information needed
-Monitor your non-verbals PUt the burden of ignorance on your shoulders |
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Paraphrasing
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-Content paraphrase
-Feelings paraphrase |
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Attending
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The process of focusing on what a speaker is saying regardless of the potential distractions of other stimuli
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Understanding
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Decoding a message accurately to reflect the meaning by the speaker
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Question
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A statement designed to get further information or to clarify information already received
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Paraphrasing
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Putting into words the ideas or feelings you have received of the message
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Feelings paraphrase
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A response that captures the emotions attacted to the content of the message
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Empathy
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Intellectually identifying with or vicariously experiencing the feelings or attitudes of another
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Empathetic responsiveness
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Experiencing an emotional response parallel to, and as a result observing, another person's actual or anticipated display of emotion
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Perspective taking
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Imagining yourself in the place of another; the most form of empathizing
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Sympathetic responsiveness
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Feeling concern, compassion, or sorrow for another because of the other's situation or plight
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Remembering
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Repeat information
Construct mnemonics Take notes |
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Evaluating
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Critical analysis (factual statements, and interferences)
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καρπός, ὁ
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fruit
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Factual statements
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Statements whose accuracy can be verified or proven
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Inferences
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Statements made by the speaker that are based on facts or observations
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Responding
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-Comforting
-Support messages |
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Supportive messages
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Comforting statements that have a goal to reassure, bolster, encouroge, soothe, console, or cheer up.
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Steps in listening process
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A. Attending-- focusing
1. Get ready (physically and mentally) 2. Resist mental distractions 3. Don't interrupt 4. Hear person out (don't chek out) 5. Watch non verbal cues (do they match words?) B. Understanding--decoding message 1) Ask questions (get details & clarify words and feelings) 2) Paraphrase (content & feelings) 3) Empathize (empathy, perspective taking, sympathy) 4) Check perceptions C. Remembering 1. Repeat information 2. Construct mnemonics 3. Take notes D. Evaluating 1) Analyze facts 2) Test inferences E. Responding 1) Supportive messages 2) Disagree respectfully |
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Giving comfort
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Clarify supportive intentions
Buffer face threats with politeness Encourage understanding with other-centered messages -Give advice after you understand completely |