• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/31

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

31 Cards in this Set

  • Front
  • Back
Listening
The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages
Types of listening
Appreciative listening
Discriminative listening
Comprehensive listening
Empathic listening
Critical listening
Appreciative listening
Listening for enjoyment
Discriminative listening
Listening to understand the meaning of the message
Comprehensive listening
Listening not to only understand the speaker's message but to learn or remember
Empathetic listening
Listening to understand the speakers feelings about the message
Critical listening
Listening to evaluate the truthfulness or honesty of the message (evaluating the worth of the message)
Stages of listening
Attending
Understanding
Remembering
Evaluating
Responding
Step 1: Attending
-Get physically and mentally ready
-Make a complete shift from speaker to listener
-Hear the person out before you react
-Observe non verbal cues
Step 2: Understanding
Empathy
Questioning
Paraphrasing
Empathy
-Emphatic responsiveness
-Perspective taking
-Sympathetic responsiveness
Questioning
-Recognize the kind of information needed
-Monitor your non-verbals
PUt the burden of ignorance on your shoulders
Paraphrasing
-Content paraphrase
-Feelings paraphrase
Attending
The process of focusing on what a speaker is saying regardless of the potential distractions of other stimuli
Understanding
Decoding a message accurately to reflect the meaning by the speaker
Question
A statement designed to get further information or to clarify information already received
Paraphrasing
Putting into words the ideas or feelings you have received of the message
Feelings paraphrase
A response that captures the emotions attacted to the content of the message
Empathy
Intellectually identifying with or vicariously experiencing the feelings or attitudes of another
Empathetic responsiveness
Experiencing an emotional response parallel to, and as a result observing, another person's actual or anticipated display of emotion
Perspective taking
Imagining yourself in the place of another; the most form of empathizing
Sympathetic responsiveness
Feeling concern, compassion, or sorrow for another because of the other's situation or plight
Remembering
Repeat information
Construct mnemonics
Take notes
Evaluating
Critical analysis (factual statements, and interferences)
καρπός, ὁ
fruit
Factual statements
Statements whose accuracy can be verified or proven
Inferences
Statements made by the speaker that are based on facts or observations
Responding
-Comforting
-Support messages
Supportive messages
Comforting statements that have a goal to reassure, bolster, encouroge, soothe, console, or cheer up.
Steps in listening process
A. Attending-- focusing
1. Get ready (physically and mentally)
2. Resist mental distractions
3. Don't interrupt
4. Hear person out (don't chek out)
5. Watch non verbal cues (do they match words?)
B. Understanding--decoding message
1) Ask questions (get details & clarify words and feelings)
2) Paraphrase (content & feelings)
3) Empathize (empathy, perspective taking, sympathy)
4) Check perceptions
C. Remembering
1. Repeat information
2. Construct mnemonics
3. Take notes
D. Evaluating
1) Analyze facts
2) Test inferences
E. Responding
1) Supportive messages
2) Disagree respectfully
Giving comfort
Clarify supportive intentions
Buffer face threats with politeness
Encourage understanding with other-centered messages
-Give advice after you understand completely