Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/10

Click to flip

10 Cards in this Set

  • Front
  • Back
Third party to solve disputes
Arbitrator
Words you use in your speech
Active Vocabulary
Understanding another persons feelings and motives
Empathy
A clash or struggle
Conflict
The statement or situation in which a work is used
Context
Sending and receiving messeges and understanding and being
Communication
To encourage group performance
Facilitate
an agreement in which each side gives up some of its demands
Compromise
A reaction or response to what is said
Feedback
A written document sent outside an organization
Business Letter