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12 Cards in this Set

  • Front
  • Back

What are the 5 steps to Lean Management?

1. Identify value


2. Map the Value System


3. Create flow


4. Establish pull


5. Seek Perfection

Why is the Voice of Customer (VOC) significant?

1. Identify their needs


2. Are you/your rivals satisfying these needs? To a high standard?


3. What can you do to measure/control to ensure meeting of customer requirements?


4. Do the proposed improvements relate to these requirements?

What are sources of muda (waste)?

1. Over production ahead of demand


2. Waiting for next process step


3. Unnecessary transporting of materials


4. Over-processing of parts


5. Excessive inventories


6. Unnecessary movement of employees


7. Defective production

What are the 5 S's?

1. Sort


2. Straighten


3. Shine


4. Standardise


5. Sustain

What are the disadvantages of large inventories in terms of materials?

1. Costs of ties up working capital


2. Requires storage space


3. Defects are hidden, possibly many damages


4. Stages are kept busy and slowed down by WIP


5. Avoids synchronisation

What are the disadvantages of large inventories in terms of the customer?

1. Wastes their time


2. Waiting area is required


3. Gives negative image


4. Servers are kept busy by waiting customers

What are the aims of JIT?

1. Cost-effective production


2. Total employee involvement


3. Increase productivity


4. Eliminate waste

What is KANBAN used for?

1. Instructs the preceding process to send more materials



2. Visual aid - highlights areas of overproduction and poor synchronisation

What are the benefits of Lean Management?

1. Reduces lead time


2. Reduces inventory and WIP


3. Improved quality


4. Improved operational equipment efficiency


5. Increased morale of workforce

What are the disadvantages of Lean Management?

1. Heavy reliance on supplier cooperation


2. Environment impact of increased transport


3. Lack of stable demand for products/services

Why does Lean prefer smaller machines to larger machines?

1. Large machines produce mass amounts, quickly creating waste


2. Smaller machines are: easier to move/set up and planned maintenance is easier

Why is it beneficial to deliver smaller quantities of goods?

In order to reduce inventory levels