Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
165 Cards in this Set
- Front
- Back
|
What problem solving methods focus on ends or goals?
|
Win win situtations
|
|
|
win win problems solving strategy involves indentifying what?
|
The source of conflict so that you can present them as a problem to be solved.
|
|
|
What is a super ordinate goal?
|
a goal greater than your unit's goals, it is a goal all involved units or departments strive for
|
|
|
In a SAR mission, the super ordinate goal would be what?
|
find the missing people
|
|
|
If the common purpose is to be achived in a SAR what must be reduced?
|
conflict between themselves.
|
|
|
What is a win lose situation?
|
When you say, do what I say because I am the boss
|
|
|
What kind of power are you depending on when you say do what I say because I am the boss?
|
legitimate power
|
|
|
What is the second and related approach in the win lose situtation?
|
You use mental or physical power to force compliance an another individivual or unit.
|
|
|
What is the most important thing to remember about a win lose situation?
|
the winner has not been able to see someone else's side of the problem.
|
|
|
What is the side payment of conflict situations?
|
in essence when you offer a aide payment you are saying,"I will bribe you to take a losing position
|
|
|
Who use side payment alot?
|
organizations-- they pay people extra to do unpleasant tasks
|
|
|
What is mediation in conflict mangement?
|
When you and another commander ask you common superior to resolve your conflict
|
|
|
There is a clear we/they distinction between you and the other person, rather than a what?
|
we versus the problem
|
|
|
In win lose situtations Each of you see the issue only from your own point of view rath than
|
defining the problem in terms of mutual needs.
|
|
|
In win lose situtations the emphasis is on getting a solution rather than on what?
|
defining the problem in terms of mutual needs.
|
|
|
in Win lose situtations you take things too personally rather than what?
|
remain objective in the conflict missing a focus on facts and issues.
|
|
|
In win lose there is no difference between what?
|
conflict resolving activities and other group processes, nor is there a planned sequence of those activities
|
|
|
In win lose you both ad conflict oriented emphazising what?
|
the immediate disagreement rather than relationship oriented emphaziaing the long term effect of your differences and how to resolve them
|
|
|
in Supression and smoothing you do what to resolve conflict
|
suppress the differences and focus on similarities in the arguments
|
|
|
What conflict handling approach usually only last for a short time the differences probably will come up again.?
|
suppression and smoothing
|
|
|
The denial approach does what?
|
simply deny the conflict exists.
|
|
|
What method of conflict fits the majority power like a national election?
|
the use of power
|
|
|
What is compromise as a method of handling conflict?
|
They often assuem both sides give up soemthing but in the ned each comes out a relative winner.
|
|
|
In compromise bargaining can creat dynamics that can what?
|
generate a new conflict which comsume much time and energy
|
|
|
How does confrontation or interfration work in methos of handling conflict?
|
you and the opposition are encouraged to present your viewpoints in hopes that this will reduce your differences.
|
|
|
confrontation can prevent what?
|
unwise, poor and unacceptable resolutions
|
|
|
What is the heart of the win win approach?
|
participative management
|
|
|
What does participative management depend of?
|
your people agreement and commitment of objectives.
|
|
|
When you use participative management you are telling your people what?
|
that they need a solutions that will achieve both their goals and their subordinates goals in a mutually acceptable ways they still want to control
|
|
|
using participative management to manage conflict effectively you must identify what?
|
EACH sides goals.
|
|
|
What six guidle lines to you use in participative mangement conflict resolution?
|
1analyse the problem to identify the basic issue 2 advoid stating goals as personal priorities 3 state the problem as a goal or as an obstacle rather than as a solution 4 identify obstacles to getting the goal 5 depersonalize the problem 6identifying the problem generating solutions and evalusting solutions all should be seperate processes from each other.
|
|
|
Problem solving and conflict management are What?
|
interelated
|
|
|
a problme can be a conflict and a conflict can be what?
|
thought of as a problem
|
|
|
What are some of the basic principles underlying the strucutral organization ?
|
unity of command , span of control , logical assignment, and delegation of authority.
|
|
|
What is unity of command?
|
this means only one person has control of and bears responsibility for the activity.
|
|
|
what doing something unity of command does what?
|
keeps responsibilities from overlapping with each other, thus preventing misunderstand, friction and confusions
|
|
|
What is span of control in management principles?
|
This is how many cadet nco's and officers you can effectively supervise. It depends on your physical and mental capabilities.
|
|
|
Why is span of control important?
|
it determines weather an organizational structure will be a flat or deep one.
|
|
|
Who have more personnel under their conmmand?
|
Supervisors at lower levels.
|
|
|
The larger the organization the narrower what?
|
the span of control
|
|
|
In logical assignment what is pooled and better used?
|
Experience , equipment, skills and facilities
|
|
|
What is the art of giving others the authority to make decisions to take action, and to give orders on your behalf?
|
Delegation
|
|
|
Delegation provides for what?
|
Teamwork and for increased productivity.
|
|
|
To gain a working knowledge of delegating authroty you show know and and understand what?
|
Responsibility, authoroity accountablility
|
|
|
What is Responsibility?
|
the moral obligation that is assigned with the task. One a job everyone is responsibility. responsibility cannot be deligrated but it can be assigned.
|
|
|
What is Delegation of authority?
|
It give a subordinate the right to make decisions, to take action and to five orders.
|
|
|
What is accountabliliy?
|
is your ability to answer your superior when asked how correctly or efficiently you are getting the job done.
|
|
|
What are the three types of unit organizational structure?
|
Line, line and staff, and functional
|
|
|
What is the olderst and simplest form of organizational structiure?
|
Line
|
|
|
Each position along the line has general authroity over what?
|
lower positions
|
|
|
In logical assignment what is pooled and better used?
|
Experience , equipment, skills and facilities
|
|
|
What is the art of giving others the authority to make decisions to take action, and to give orders on your behalf?
|
Delegation
|
|
|
Delegation provides for what?
|
Teamwork and for increased productivity.
|
|
|
To gain a working knowledge of delegating authroity you show know and and understand what?
|
Responsibility, authoroity, accountablility
|
|
|
What is Responsibility?
|
the moral obligation that is assigned with the task. One a job everyone is responsibility. REsponsibility cannot be deligated but it cannot be assigned.
|
|
|
What is Delegation of authority?
|
It give a subordinate the right to make decisions, to take action and to five orders.
|
|
|
What is accountabliliy?
|
is your ability to answer your superior when asked how correctly or efficiently you are getting the job done.
|
|
|
What are the three types of unit organizational structure?
|
Line, line and staff, and functional
|
|
|
What is the oldest and simplest form of organizational structure?
|
Line
|
|
|
Each postion along the line has general authority over what?
|
lower positions
|
|
|
the supervisory lines proceed step by step without breakdown though what?
|
the levels of the organization.
|
|
|
Line structure give to each person undivided charge of what?
|
certain assigned duties and a definite person to report to.
|
|
|
In the the structure the direct chain of command links the top lever to what?
|
each lower level
|
|
|
In a line organization who has the most direct control?
|
The commander
|
|
|
The line organization is simple and makes clear what?
|
division of authority encourages speedy actiona nd minimizes the straying from the established course
|
|
|
The line type of organization may be effectively where?
|
in smaller organization.
|
|
|
The line organization neglects what?
|
the use of specialized assistance, requires too much excutive concentration on minor details, and depends on the retention of a few key people.
|
|
|
When you can no longer be effective without specialized help, consider useing what?
|
the lone and staff organizational structure
|
|
|
In the lone and staff organization the line retains what?
|
command and operating responsibilites.
|
|
|
What does the staff of specialists in the line and staff act as?
|
your advisers and taks that cur across the entire unit.
|
|
|
How does the functional organization helps you as a commander?
|
pass instructions down the chain of command to various line elements.
|
|
|
What does the functional organization give each staff agency?
|
responsibility for all actions relating to its particular function though out the unit.
|
|
|
The functional organization relieves you from what?
|
having to make decisions that call for specialized knowledge
|
|
|
wHAT LETS YoU APPLY EXPERT KNOWLEDGE TO THE ORGANIZATION'S OPERATION?
|
the functional organization
|
|
|
What makes relationships within the organization more complex?
|
The functional organization
|
|
|
In a functional organization relieves you from having to do what?
|
make decisions that call for specialized knowldge.
|
|
|
In what orginatational could a person appear to have two bosses?
|
FUNCTIONAL
|
|
|
wHAT IS ANOTHER PROBLem IN A FUNCTIONAL ORGANIZATION?
|
COORDINATING STAFF ACTIVITIES SO THAT THERE IS NOT OVERLAP OF FUNCTIONS AND NO CONFLICTING ORDERS FROM DIFFERENT STAFF AgENCIES RELATING TO THE SAME SUBJECT.
|
|
|
In a functional organization what does a thin line sometimes separates?
|
what should be controlled by you the commander, and dividing one person's staff duties from another person staff duties.
|
|
|
In functional organizations when structuring an organization do what?
|
establish procedures so that functional authority can be used without weakening the postion of the commander.
|
|
|
In functional organization carefully refine the staff's job descriptions to prevent what?
|
possible overlap and confusion
|
|
|
IN DETERMINING PROCEDURES SUPPLEMENT REGULATIONS AND POLICIES From HIGHER HEADQUARTERS WITH WHAT?
|
YOUR OWN
|
|
|
What are procedures ?
|
detailed guides describing the exact way to do a certain activity within the unit and are used at the lower level or organization.
|
|
|
An operation is the process of what?
|
carrying out the procudures.
|
|
|
At the heart of the operation procedures do what?
|
direct its effort they coordinate it is place and them, and they kepp performance in line with ogjectives.
|
|
|
Because the structure and procedures are closely related develope what?
|
them simultaneously to support each other
|
|
|
Your finished proceedural blueprint show do what?
|
what will be done. when it will be done, and what resources will be used.
|
|
|
What is hard because it required them to get those involved to learn about the decision its' purpose and the rationale for it schedule, costs responsbilities and controls?
|
Putting decisions into action.
|
|
|
your challenge in making and implementing decisions is what?
|
allocate available resources judiciouly and phase them into assemblies that can accomplish the objectives of the organization.
|
|
|
How many basic results that at confront decision makers and problems solvers.
|
5
|
|
|
Because the structure and procedures are closely related develope what?
|
them simultaneously to support each other
|
|
|
Your finished proceedual blueprint show do what?
|
what will be done. when it will be done, and what resources will be used.
|
|
|
What is hard because it required thim to get those involved to learn about the decision its' purpose and the rationale for it schedule, costs responisbilities and controls.
|
Putting decisions into action.
|
|
|
you challenge in making and implementing decisions is what?
|
allocate available resources judiciousely and phase them into assemblies that can accomplish the objectives of the organization.
|
|
|
How man basic results that at confront decision makers and problems solvers.
|
5
|
|
|
it is okay to be wrongas long as you what?
|
UNDERSTAND WHY YOU WERE WRONG.
|
|
|
What do people do that are dead wrong?
|
they usually take their ideas down in flames with them and that clears the way for a fresh start.
|
|
|
What is the null set of making and implementing decisions?
|
the procedss of making decisions by doing nothing
|
|
|
What is the worst of all making and implementing decisions?
|
being technically correct by administratively wrong.
|
|
|
Being technically correct by administratively wrong can distroy what?
|
destroy a good idea and yourself in the process.
|
|
|
The same thinking processes and principles of organization lie behind what skills?
|
speaking and writing
|
|
|
Of all communication media what kind is used most for ten for official communication?
|
writing
|
|
|
To write effectively you should express your ideas how?
|
naturally as in everyday conversation without slang or incorrect grammar
|
|
|
What is used to clarify the meaing of written language?
|
punctuation
|
|
|
Use punctuation marked only to do what?
|
make the thought clearer
|
|
|
What is a comma?
|
This shows the smallest beak in continuity of thought in an idea or sentence. It separates words that might otherwise be misunjderstood, independent clause items in a series and parallel adjectives
|
|
|
What is a semi colon?
|
Theis indicates a sentence break greater than a comma but less than a period. It separates independent clauses not joined by coordinating conjunctions. sentence elements containing commas, or independent clasueu joined by parenthetical expressions
|
|
|
What is a colon?
|
This put stong emphasis on what follows. It is used before a series or list of items or between independent clauses when the second amplifies the first.
|
|
|
What is a dash?
|
use this to indicate a complete or sudden change of thought or to give empahsis to what follows or to what is enclosed by the dashes.
|
|
|
Waht is a Parenthesis?
|
us these to enclose inserted material that is loosely connected with the main thought of the sentence. They set off material that you wan tot be considered incidental.
|
|
|
What is a Apostrrophe used for?
|
This is used to show possession, mark omissions in contractions, and to form some plurals
|
|
|
What is a period used for?
|
The most common punctuations mark is the period. It is used as the ordinary end-stop mark of sentences, as a mark of abbreviation, and as a signal that something is being omitted from quoted passages.
|
|
|
It is important you express numbers how?
|
in narrative form
|
|
|
Generally spell out what numbers?
|
less than 10 except in special cases.
|
|
|
How do you write two or more numbers in the same category and one of them is 10 or larger?
|
use figures
|
|
|
How do you write numbers used in conjunction with slogans, serious, or dignified subjects are spelled our in The Ten Commandments?
|
Write them out
|
|
|
How are fractions generally written?
|
generally spelled out if they stand alone or if they are followed by of,a, or an ie..half an apple, I'll take 1/2
|
|
|
How do you write ordinal numbers?
|
spell out
|
|
|
How do you writing serial numbers, military unit unit designations, page and chapter numbers, sport scores?
|
Use numerals
|
|
|
When you are organize your thoughts for writing what should you do?
|
Make your purpose clear
|
|
|
Writing has a general purpose and what else?
|
a specific objective.
|
|
|
What are the three purposes of CAP writing?
|
To direct, to inform (or ask questions). or to persuade.
|
|
|
All three purposes of CAP writing are concerned with what 6 things?
|
who, what, when, where, why, how
|
|
|
What does a directive usually emphasize?
|
what is to be done.
|
|
|
what does informative writing stress?
|
How something is to be done
|
|
|
What does persuasive writing emphaize?
|
what something should be done
|
|
|
After determining your general purpose, ask yourself what?
|
What is my specific objective
|
|
|
in Cap writing you should analyze?
|
Reader
|
|
|
The limits you place around your subject should depend on what two things?"
|
your purpose in writing and the needs of your reader
|
|
|
How should you list specific idea?
|
Write down the ideas that have been popping in and out of your mind.
|
|
|
Group specific ideas where?
|
under main ideas
|
|
|
Once you have gotten enough facts and information for writing you should what?
|
organize the material and your own ideas about that material
|
|
|
What is the most common patterns of cap writing?
|
topic, time, reason, problem solving and space
|
|
|
The time pattern is what?
|
whenever time of the sequence of events is important
|
|
|
What is the reason pattern?
|
tHIS MIGHT BE YOUR BEST CHOICE
|
|
|
What is the problem solutions patterns?
|
It usually states the problem as a question It discusses facts bearing on the problem. proposes and tests possible solutions, and recommends specifice action.
|
|
|
What is the basic pattern of the military staff study report?
|
The problem solutions patterns
|
|
|
What is the space pattern?
|
This is particularly useful when the information has to do with location. Some people call this the geography book approach.
|
|
|
When choosing a writing pattern choose the one that will best what?
|
communicate your ideas
|
|
|
What is inductive reasoning?
|
a general conclusion that comes from a series of specific observations
|
|
|
Lead your reader from the familuar to what?
|
The new
|
|
|
Lead your reader from the simple to the what?
|
complex
|
|
|
Arrange your points in an order that gives what?
|
maximum emphasis
|
|
|
In typical writing the end position has what?
|
the greatest weight
|
|
|
Build your arugment to what?
|
a logical climax
|
|
|
In PAO writing of news releases the which position has the greatest weight?
|
the first
|
|
|
What will a good outline do?
|
Keep you on course, lets you write in spite of interruptions
|
|
|
What do you have to do to make an outline?
|
use the main points you want to make as the framework for the outline.
|
|
|
Once you fit your main and supporting points into your lutline you are ready for the what?
|
the final steps in organizing your material
|
|
|
What are your steps after your outline is done?
|
plan for transitions plan your introductions and plan your conclusion
|
|
|
What do transitions do?
|
link successive ideas and they relate individual ideas to your overall purpose
|
|
|
What does the minor transition link?
|
who simple elements by using a word or phrase such as then or the next point.
|
|
|
What is the minor transitions tell the reader?
|
that a new element is coming and something about the relationship of the old to the new.
|
|
|
what are the three things in common do introductions?
|
The capture and stimulate the readers's intrrest they focus the reader's attention on the subject, and guide the reader into the subject.
|
|
|
What includes the statement of purpose?
|
the introduction
|
|
|
An effective conclusion summarizes what?
|
the content and closes the writing effectively by giving it a sense of completion or resolution.
|
|
|
To eliminate the frustration of getting started?
|
just start quickly and easily. put down the owrds as fast as they come and worry about the grammar and polish later.
|
|
|
Don't worry about what when beginning the write?
|
Don't worry about the introduction
|
|
|
Dont' let what slow you down?
|
the outline
|
|
|
the outline is more of what?
|
a sketch than a blueprint.
|
|
|
For a long piece of writing break your material into sections and what?
|
concentrate on only one section at a time
|
|
|
Write as much as possible when?
|
at one time
|
|
|
Don't revise when?
|
as you write
|
|
|
Double space what?
|
your draft
|
|
|
When writing your draft quadruple space when?
|
between paragraphs and leave generous margins at the top bottom and sides of the paper--this gives room to write in changes without losing time
|
