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22 Cards in this Set

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  • Back
A group is a collection of people who have a common objective and _________.
purpose
A group gives its best response to a leader who blends individual and group _______.
goals
Leaders performs which two general functions?
Ensure mission accomplishment and satisfaction of group needs
Characteristics of officership include loyalty, commitment and _______.
sensitivity
What type barrier to communication arises when the responsibilities and line of authority are not understood by all?
Organizational
The two steps to overcoming barriers to communication are develop effective communication in command and _____________________.
increase oral and written skills
List the three non-personal symbols
Space, Time, Material
The five personal symbols of non-verbal communication are voice, eyes, facial expressions, body language and _____ of _____.
Zones of Interaction
Name the four zones of interaction
Intimate, Personal, Social, and Public
What zone of interaction ranges from 1 1/2 to 4 feet and involves conversation with friends.
Personal
What zone of interaction ranges from 12 feet onward would you use when you do not want two-way verbal interaction?
Public
Non-verbal communications is divided into two types of symbols: non-personal and personal. (true/false)
TRUE
Personal symbols of non-verbal communication include voice, eyes, facial expression and ____ ____.
body language
Non-verbal communication is the ability to communication by not using words. (true/false)
TRUE
The most complex barrier to communications is _______.

An officer wants to be proactive not _____.
reactive
Self confidence can be defined as having pride and ______.
poise
Being considerate of others, fair and honest is the definition of ______.
humaneness
The _____ of a group is the blend of all the personalities of its members
character
Integrity of character is having high morale ______.
standards
Commands respect and cooperation is the definition of Effectiveness in working with _______.
others
The sense of responsibility is when you accept assignments ________.
willingly