Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

21 Cards in this Set

  • Front
  • Back
What do you do if a patient missed an appointment?
#1 gather charts for missed appts
#2 mark (stamp) no show, cancel, no reschedule, cancel/reschedule
#3 [it pm dpctpr
s desl
#4 call to pts
#5 document calls
Why world a doctor dismiss a patient?
1) won't pay the bill
2) didn't tell him everything
one doctor ask another doctor for advice/opinion
- hire qualified people
- watch our for hazard's
- Toxic-msds
- equipment
res judicata
the thing has been decided
( already resolved )
- exchange
- body language
- telephone ask questions
- informed consent
- pt complaints
-dont' be overly optimistic
- abandonment
- fees
#1 write a formal letter
#2 send letter by certified mail
#3 put copy of letter and receipt of mail in medical record
Standards of care and safety knowkage skills
- avoid anything not trained to do
- documentation
- continue your education
- pt complaints
- avoid criticism of other health care workers
#1 make appt for the pt
* check in few days to make sure appt was made (put in log)
#2 watch for results to come back
* check with other office
#3 documentation
statute of limitations
period of time established which a lawsuit may be filed
claims-made insurance
liability insurance that covers insured for claims made while policy is in force
assumption of risk
difense, difendant is not guilty of negligent act because plaintiff accepted beforhand any risks involed
comparative negligence
affirmative defense claimed, plaintiff contributed to the injury
release of tortfeasor
prohibits lawsuit against person who caused injury if settlement of a suit
occurrence insurance
insurance, claims arising from an incident that occurred
technical defenses
defense, based on legal technecalities
person who comes to the aid of a victim in an emergency is not held liable
affirmative defenses
defendant in medical professional liability suit allow's accused to present factual evidence, caused by physicion's negligence
contributory negligence
affirmative defense that alleges, lack of care caused his or her own injury
defense claims innocence or that 1 or more of the 4 D's are lacking
liability insurance
contract coverage for potential damages incurred as a result of a negligent act