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3 Cards in this Set
- Front
- Back
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Client consultation |
Also known as needs assessment; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results. |
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Effective communication |
The act of sharing information between two people (or groups of people) so that the information is successfully understood. |
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Reflective Listening |
Listening to the client and then repeating, in your own words, what you think the client is telling you |
